The WCB Fair Practices Office (7:XV): Difference between revisions
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The WCB Fair Practices Office (7:XV) (view source)
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{{REVIEWED LSLAP | date= September 2, 2024}} | |||
{{LSLAP Manual TOC|expanded = workers}} | {{LSLAP Manual TOC|expanded = workers}} | ||
The Issue Resolution Office (formerly Fair Practices Office) provides impartial assistance to any person or organization who has an issue or complaint with WCB. A claimant who has a complaint about a decision must first pursue all available routes of appeal. The Fair Practices Officer may investigate a complaint after all routes of appeal are exhausted. Individuals or groups with complaints about the fairness of WCB decisions, recommendations, actions, procedures, practices, or regulations may contact the WCB Complaints Officer by phone, fax, mail, or in person. | |||
Where a complaint is not satisfactorily resolved by the Issue Resolution Office, the Office of the Fair Practices Commissioner provides a second level of independent review. The Office of the Fair Practices Commissioner was created through an amendment to the WCA that came into force on May 1, 2023. The Fair Practices Commissioner role is completely independent of WCB. | |||
The Issue Resolution Office and Office of the Fair Practices Commissioner, who still has authority to investigate complaints against the WCB. The BC Ombudsperson’s policy is to suggest that all complaints go first to the WCB Fair Practices Officer, but a worker may ask that the provincial Ombudsperson intervene immediately if the Fair Practices Officer is unable to resolve the problem. Advocates are beginning to make more complaints to the BC Ombudsperson recently, and students can insist that this be done if the complaint process seems ineffective. See [[Introduction to Public Complaints (5:I)|'''Chapter 5: Public Complaints Procedures.''']] | |||
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