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Difference between revisions of "If There Are Consumer Problems"
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If There Are Consumer Problems (view source)
Revision as of 03:35, 21 April 2017
, 03:35, 21 April 2017no edit summary
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Start by finding the right person to talk to about the problem. When there is a complaints department, use it. When there isn't, talk to someone in authority, such as a manager or owner. | Start by finding the right person to talk to about the problem. When there is a complaints department, use it. When there isn't, talk to someone in authority, such as a manager or owner. | ||
You could start with something like this: <BR> <BLOCKQUOTE>''My name is __________. I would like to make a complaint about a product I bought from your company. Could you direct me to the person who handles complaints?''< | You could start with something like this: <BR> <BLOCKQUOTE>''My name is __________. I would like to make a complaint about a product I bought from your company. Could you direct me to the person who handles complaints?''</BLOCKQUOTE> | ||
They may say that you have to make your complaint in writing. If they do, ask for the name and address you are to send the written complaint to. | They may say that you have to make your complaint in writing. If they do, ask for the name and address you are to send the written complaint to. | ||
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* is not working right | * is not working right | ||
* cannot do what it is meant to do | * cannot do what it is meant to do | ||
* was not delivered | * was not delivered</BLOCKQUOTE> | ||
Let them know you understand what you’re entitled to. Tell them what you want them to do to resolve the problem. You can say something like this: | Let them know you understand what you’re entitled to. Tell them what you want them to do to resolve the problem. You can say something like this: | ||