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Difference between revisions of "If There Are Consumer Problems"
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If There Are Consumer Problems (view source)
Revision as of 03:29, 25 April 2017
, 03:29, 25 April 2017no edit summary
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Start by finding the right person to talk to about the problem. When there is a complaints department, use it. When there isn't, talk to someone in authority, such as a manager or owner. | Start by finding the right person to talk to about the problem. When there is a complaints department, use it. When there isn't, talk to someone in authority, such as a manager or owner. | ||
You could start with something like this: | You could start with something like this: | ||
<BLOCKQUOTE>''My name is __________. I would like to make a complaint about a product I bought from your company. Could you direct me to the person who handles complaints?''</BLOCKQUOTE> | |||
They may say that you have to make your complaint in writing. If they do, ask for the name and address you are to send the written complaint to. | They may say that you have to make your complaint in writing. If they do, ask for the name and address you are to send the written complaint to. | ||
When you find the right person to talk to, clearly explain your problem. Be firm and businesslike, but polite. You can say something like this: | When you find the right person to talk to, clearly explain your problem. Be firm and businesslike, but polite. You can say something like this: | ||
<BLOCKQUOTE>''I bought a _________________ on ____________ [date], at ____________ [location]. I am contacting you because the product: [choose one]'' | |||
* ''is not working right'' | * ''is not working right'' | ||
* ''cannot do what it is meant to do'' | * ''cannot do what it is meant to do'' | ||
* ''was not delivered''</BLOCKQUOTE> | * ''was not delivered''</BLOCKQUOTE> | ||
Let them know you understand what you’re entitled to. Tell them what you want them to do to resolve the problem. You can say something like this: | Let them know you understand what you’re entitled to. Tell them what you want them to do to resolve the problem. You can say something like this: | ||
<BLOCKQUOTE>''I think it is only fair that you: choose one]'' | |||
* ''provide me with a refund'' | * ''provide me with a refund'' | ||
* ''replace the product'' | * ''replace the product'' | ||