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Difference between revisions of "If There Are Consumer Problems"
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If There Are Consumer Problems (view source)
Revision as of 20:09, 25 April 2017
, 20:09, 25 April 2017→Step 3. Contact the other party
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Drew Jackson (talk | contribs) |
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* what outcome you are seeking | * what outcome you are seeking | ||
== Step 3. Contact the other party== | |||
Start by finding the right person to talk to about the problem. When there is a complaints department, use it. When there isn't, talk to someone in authority, such as a manager or owner. | Start by finding the right person to talk to about the problem. When there is a complaints department, use it. When there isn't, talk to someone in authority, such as a manager or owner. | ||
You could start with something like this: | You could start with something like this: | ||
:''My name is __________. I would like to make a complaint about a product I bought from your company. Could you direct me to the person who handles complaints?'' | |||
They may say that you have to make your complaint in writing. If they do, ask for the name and address you are to send the written complaint to. | They may say that you have to make your complaint in writing. If they do, ask for the name and address you are to send the written complaint to. | ||