If There Are Consumer Problems: Difference between revisions
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→Step 3. Contact the other party
Drew Jackson (talk | contribs) |
Drew Jackson (talk | contribs) |
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Let them know you understand what you’re entitled to. Tell them what you want them to do to resolve the problem. You can say something like this: | Let them know you understand what you’re entitled to. Tell them what you want them to do to resolve the problem. You can say something like this: | ||
:''I think it is only fair that you: choose one]'' | |||
* ''provide me with a refund'' | :* ''provide me with a refund'' | ||
* ''replace the product'' | :* ''replace the product'' | ||
* ''repair the product free of charge'' | :* ''repair the product free of charge'' | ||
The person may agree to do what you suggest. In this case, ask '''when''' they will do this. Ask them for their name so you can refer to the conversation later. Follow-up with a written note confirming what was agreed to. | The person may agree to do what you suggest. In this case, ask '''when''' they will do this. Ask them for their name so you can refer to the conversation later. Follow-up with a written note confirming what was agreed to. | ||