Difference between revisions of "Complaints and Appeals regarding the University of British Columbia (5:VIII)"

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LSLAP 2017 Clinician Update: minor changes
(LSLAP 2017 Clinician Update: minor changes)
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== A. The AMS Ombuds Office ==
== A. The AMS Ombuds Office ==


The AMS Ombudsperson can assist both graduate and undergraduate students who feel that they have been treated unfairly or need to approach the University or the AMS to resolve a conflict. The Ombudsperson acts impartially, is independent of any administrative body, and provides confidential service. The office is an excellent resource for resolving disputes with the university and university authorities such as Campus  Security, Campus RCMP, the Dean’s Office, and Booking Services. The office provides the following services:  
The AMS Ombudsperson can assist both graduate and undergraduate students who feel that they have been treated unfairly or need to approach the University or the AMS to resolve a conflict. The Ombudsperson acts impartially, is independent of any administrative body, and provides confidential service. The Ombuds office is an excellent resource for resolving disputes with the university and university authorities such as Campus  Security, Campus RCMP, the Dean’s Office, and Booking Services. The office provides the following services:  
*Conflict management services to AMS clubs and constituencies undergoing internal conflicts;  
*Conflict management services to AMS clubs and constituencies undergoing internal conflicts;  
*Facilitating and negotiating resolutions between students and the University;  
*Facilitating and negotiating resolutions between students and the University;  
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*Advising students about their options and resources;  
*Advising students about their options and resources;  
*Assisting students with academic disputes (disputing grades, disputes between graduate students and supervisors, withdrawals, quality of instruction, etc.); and  
*Assisting students with academic disputes (disputing grades, disputes between graduate students and supervisors, withdrawals, quality of instruction, etc.); and  
*Assisting students with non-academic disputes (housing appeals, financial aid, and registration issues). Appeals may be filed at the office or online. The Ombuds Office is staffed 30 hours per week and may be contacted at:
*Assisting students with non-academic disputes (housing appeals, financial aid, and registration issues). Appeals may be filed at the office or online. The Ombuds Office is staffed 30 hours per week and may be contacted at:


'''The AMS Ombuds Office'''
'''The AMS Ombuds Office'''
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== B. The AMS Advocacy Office ==
== B. The AMS Advocacy Office ==


In situations where a student needs to appeal a final decision made by a department, faculty, or University representative, the AMS Advocacy  Office can provide assistance by giving the student advice on their rights and responsibilities, assisting them with drafting letters and documents and representing students who must go before formal hearings at the University. Some of the specific issues the Advocacy Office helps with are:  
In situations where a student needs to appeal a final decision made by a department, faculty, or University representative, the AMS Advocacy  Office can provide assistance by giving the student advice on their rights and responsibilities, assisting them with drafting letters and documents and representing students who must go before formal hearings at the University. Some of the specific issues the Advocacy Office helps with are:  
*Student discipline cases (plagiarism, cheating, and non-academic discipline);  
*Student discipline cases (plagiarism, cheating, and non-academic discipline);  
*Academic appeals;  
*Academic appeals;  
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| address = AMS NEST 3118 <br /> Vancouver, BC V6T 1Z1  
| address = AMS NEST 3118 <br /> Vancouver, BC V6T 1Z1  
| phone = (604) 822-9855  
| phone = (604) 822-9855  
| online = [http://www.ams.ubc.ca/services/advocacy-ombuds/advocacy-office/ Website] <br /> Email: advocate@ams.ubc.ca
| online = [http://www.ams.ubc.ca/services/advocacy-ombuds/%20advocacy-office/ Website] <br /> Email: advocate@ams.ubc.ca
}}
}}
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