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I Want to Get out of My Cellphone Contract (view source)
Revision as of 17:58, 2 December 2017
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{{Template:Legal Help Guide TOC}}You might be unhappy with your cellphone service, unable to afford it, or planning to relocate. Whatever the reason, sometimes you may want to cancel your cellphone contract before the contract period is up. | {{Template:Legal Help Guide TOC}}You might be unhappy with your cellphone service, unable to afford it, or planning to relocate. Whatever the reason, sometimes you may want to cancel your cellphone contract before the contract period is up. | ||
Within 15 days of signing a phone contract, you have a legal right to cancel the contract, without penalty, if you are not happy with your service. This is called the ''<span class="noglossary">trial</span> period''. After the <span class="noglossary">trial</span> period, you can cancel your phone contract at any time but you will have to pay an ''early cancellation fee''. The early cancellation fee can be no more than $50. The exception is if you got a free or discounted phone as part of signing your phone contract. In that <span class="noglossary">case</span>, | Within 15 days of signing a phone contract, you have a legal right to cancel the contract, without penalty, if you are not happy with your service. This is called the ''<span class="noglossary">trial</span> period''. After the <span class="noglossary">trial</span> period, you can cancel your phone contract at any time but you will have to pay an ''early cancellation fee''. The early cancellation fee can be no more than $50. The exception is if you got a free or discounted phone as part of signing your phone contract. In that <span class="noglossary">case</span>, you’ll have to pay for the phone if you cancel early. | ||
As well, there are some circumstances that enable you to get out of your phone contract without paying an early cancellation fee. For example, if your provider changes a key term or condition of your phone contract without your consent. | As well, there are some circumstances that enable you to get out of your phone contract without paying an early cancellation fee. For example, if your provider changes a key term or condition of your phone contract without your consent. | ||
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== What happens next == | == What happens next == | ||
Your service provider must cancel your services right away (unless you specify a later cancellation date) – you don’t need to provide 30 days notice. If your phone is locked to your provider’s network, you will have to get your phone unlocked in <span class="noglossary">order</span> to use your phone with another provider. You have a legal right to have your phone unlocked | Your service provider must cancel your services right away (unless you specify a later cancellation date) – you don’t need to provide 30 days notice. If your phone is locked to your provider’s network, you will have to get your phone unlocked in <span class="noglossary">order</span> to use your phone with another provider. You have a legal right to have your phone unlocked, at no charge, upon request. | ||
== Where to get help == | == Where to get help == | ||
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See the [[Resource List for Legal Help for British Columbians|Resource List]] for a list of helpful resources. As well: | See the [[Resource List for Legal Help for British Columbians|Resource List]] for a list of helpful resources. As well: | ||
* The Commissioner for Complaints for Telecommunications Services (CCTS) administers the [http://crtc.gc.ca/eng/phone/mobile/codesimpl.htm Wireless Code] and deals with consumer complaints about cellphone service. They can be reached toll-free at 1-888-221-1687 or at [http://www.ccts-cprst.ca www.ccts-cprst.ca]. | * The Commissioner for Complaints for Telecommunications Services (CCTS) administers the [http://crtc.gc.ca/eng/phone/mobile/codesimpl.htm Wireless Code] and deals with consumer complaints about cellphone service. They can be reached toll-free at 1-888-221-1687 or at [http://www.ccts-cprst.ca www.ccts-cprst.ca]. | ||
* The People's Law School website, in the “Consumer” section, includes indepth information on [ | * The People's Law School website, in the “Consumer” section, includes indepth information on [https://www.peopleslawschool.ca/everyday-legal-problems/consumer/cellphones/your-options-cellphone-service making] and [http://www.peopleslawschool.ca/everyday-legal-problems/consumer/cellphones/cancelling-phone-contract cancelling cellphone contracts]. | ||
Before meeting with a lawyer or advocate, complete the form [[Preparing for Your Interview]] included in this Guide. Make sure you bring copies of all documents relating to your case. | Before meeting with a lawyer or advocate, complete the form [[Preparing for Your Interview]] included in this Guide. Make sure you bring copies of all documents relating to your case. | ||
{{REVIEWED | reviewer = [[Drew Jackson]], | {{REVIEWED | reviewer = [[Drew Jackson]], December 2017}} | ||
{{Template:Legal Help Guide Navbox|type=problems}} | {{Template:Legal Help Guide Navbox|type=problems}} | ||
{{Creative Commons for Legal Help Guide}} | {{Creative Commons for Legal Help Guide}} | ||