Difference between revisions of "Notifications to Contributors if Users Leave Feedback"

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==Users Leaving Feedback==
==Users Leaving Feedback==
At the bottom of most pages there is a feedback box. Users are asked if the information was helpful. Users may notice errors, or find other issues with the content that can be solved by editors. Users also share positive feedback and show editors how the content helped them out. Users are asked to give feedback, but not ask specific questions about a personal legal issue that would require a specific answer. Under no circumstances should users expect their feedback to receive a direct response from an editor, contributor organization, or Clicklaw Wikibooks administrator.  
See the feedback box at the bottom of most pages? Users can leave feedback, and sometimes they report errors or other issues with the content. Users also share positive feedback and may even say how the content helped them. (Users are asked for feedback, but told not to enter personal information or ask specific questions about their personal legal issue that would require a specific answer. Under no circumstances should a user expect their feedback to receive a direct response from an editor, contributor organization, or Clicklaw Wikibooks administrator.  


The [[Clicklaw Wikibooks User Guide#Leaving_feedbackUsers|Clicklaw Wikibooks User Guide]] includes tips for what makes useful feedback.   
The [[Clicklaw Wikibooks User Guide#Leaving_feedbackUsers|Clicklaw Wikibooks User Guide]] includes tips for what makes for useful feedback.   


In the past editors and contributor organizations had to manually check for feedback left by users. In 2018, Clicklaw Wikibooks built a feature that sends editors an email whenever feedback is left on a page they are responsible for. Editors and contributor organizations had requested this feature.
In the past editors and contributor organizations had to manually check for feedback left by users. In 2020, Clicklaw Wikibooks will turn on a feature that sends editors an email whenever feedback is left on a page they are responsible for. (This feature was requested by editors and contributor organizations.)


==When Feedback Triggers an Email Alert==
==When Feedback Triggers an Email Alert==

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