Difference between revisions of "Privacy or Access to Information for Public Complaints (5:IV)"

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{{REVIEWED LSLAP | date= July 31, 2020}}
{{REVIEWED LSLAP | date= June 30, 2021}}
{{LSLAP Manual TOC|expanded = complaints}}
{{LSLAP Manual TOC|expanded = complaints}}


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== B.  At Common Law ==
== B.  At Common Law ==


At common law, the torts of trespass, nuisance, defamation, and invasion of privacy may discourage some of the more blatant forms of invasion of privacy.  However, these civil actions do not so much ensure privacy as retroactively provide compensation for its breach.
At common law, the torts of trespass, nuisance, defamation, and invasion of privacy may discourage some of the more blatant forms of invasion of privacy.  However, these civil actions retroactively provide compensation for the breach of privacy rather than ensure privacy.


== C. Wiretap Legislation and Lawful Access ==
== C. Wiretap Legislation and Lawful Access ==
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The Privacy Commissioner is authorized to oversee compliance  by federal government institutions with the provisions of the ''Privacy Act''. The Commissioner receives and investigates complaints from individuals, audits institutions’ storage and use of information, makes recommendations to institutions and the Treasury Board regarding privacy issues, and presents an annual report to Parliament.
The Privacy Commissioner is authorized to oversee compliance  by federal government institutions with the provisions of the ''Privacy Act''. The Commissioner receives and investigates complaints from individuals, audits institutions’ storage and use of information, makes recommendations to institutions and the Treasury Board regarding privacy issues, and presents an annual report to Parliament.


'''NOTE:''' Per amendments made to the Access to Information Act and the Privacy Act, a ministerial advisor and a member of a ministerial staff are excluded from the definition of “personal information”.  
'''NOTE:''' Per amendments made to the ''Access to Information Act'' and the ''Privacy Act'', a ministerial advisor and a member of a ministerial staff are excluded from the definition of “personal information”.  


The Commissioner cannot make orders requiring bodies to comply with the Act but may investigate and make reports. Individuals who are refused access to their own personal information may, after the Commissioner has investigated and reported, apply to the Federal Court for an order requiring access to this information. The Privacy Commissioner may also take enforcement proceedings in Federal Court in relation to a refusal to give an individual access to their own personal information. For further information, contact:
The Commissioner cannot make orders requiring bodies to comply with the Act but may investigate and make reports. Individuals who are refused access to their own personal information may, after the Commissioner has investigated and reported, apply to the Federal Court for an order requiring access to this information. The Privacy Commissioner may also take enforcement proceedings in Federal Court in relation to a refusal to give an individual access to their own personal information. For further information, contact:
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| address = 30 Victoria Street <br /> Gatineau, QC K1A 1H3
| address = 30 Victoria Street <br /> Gatineau, QC K1A 1H3
| phone = Toll-free: 1-800-267-0441 <br /> Fax: (819) 994-1768
| phone = Toll-free: 1-800-267-0441 <br /> Fax: (819) 994-1768
| online = [http://www.oic-ci.gc.ca/eng/ Website] <br /> E-mail: greffe-registry@oic-ci.gc.ca
| online = [http://www.oic-ci.gc.ca/eng/ Website] <br /> E-mail: greffe-registry@oic-ci.gc.ca <br />
}}
}}


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*NOTE: It is helpful to check to see if the organization you are requesting information about has a form of its own.  It would cut down on time for the form to go directly to the organization.   
*NOTE: It is helpful to check to see if the organization you are requesting information about has a form of its own.  It would cut down on time for the form to go directly to the organization.   


*There is, however, a right to appeal the original denial of access; this appeal must be made to the Federal Court within '''45 days''' of the decision of the Information Commissioner (s 41). In court, the burden of proof is on the government to show that the information must be withheld.
*There is, however, a right to appeal the original denial of access; this appeal must be made to the Federal Court within '''30 days''' of the decision of the Information Commissioner (s 41(1)). In court, the burden of proof is on the government to show that the information must be withheld.


== E. Federal Personal Information Protection and Electronic Documents Act ==
== E. Federal Personal Information Protection and Electronic Documents Act ==
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== F. BC Personal Information Protection Act ==
== F. BC Personal Information Protection Act ==


The BC ''PIPA'' is an attempt by the province to maintain jurisdiction over the regulation of private business, historically under the Province's control. The purpose of this Act is to govern the collection, use, and disclosure of personal information by '''private''' organizations. The Act has been in force since 2004 and has been declared substantially similar by the Governor-in-Council, thereby exempting PIPA-Applicable organizations in  British Columbia from the application of the federal ''PIPEDA''.
The BC ''PIPA'' is an attempt by the province to maintain jurisdiction over the regulation of private business, historically under the Province's control. The purpose of this Act is to govern the collection, use, and disclosure of personal information by '''private''' organizations. The Act has been in force since 2004 and has been declared substantially similar by the Governor-in-Council, thereby exempting PIPA-applicable organizations in  British Columbia from the application of the federal ''PIPEDA''.


== G. BC Freedom of Information and Protection of Privacy Act ==
== G. BC Freedom of Information and Protection of Privacy Act ==
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=== 2. Scope of Freedom of Information Rights ===
=== 2. Scope of Freedom of Information Rights ===


Section 3 of the ''FIPPA'' provides that the Act applies to all records in the custody or control of a “public body”, with notable exceptions in paragraphs 3(1)(a) to (k). In addition to the entities defined as public bodies in Schedule 1, including BC government ministries, municipalities, hospitals, and universities and colleges, Schedule 2 lists specific organizations that are covered by the Act, including BC Hydro, ICBC, Legal Services Society, ''Mental Health Act'' Assessment Committees, and the Workers’ Compensation Board.  
Section 3 of the ''FIPPA'' provides that the Act applies to all records in the custody or control of a “public body”, with notable exceptions in sections 3(1)(a) to (k). In addition to the entities defined as public bodies in Schedule 1, including BC government ministries, municipalities, hospitals, and universities and colleges, Schedule 2 lists specific organizations that are covered by the Act, including BC Hydro, ICBC, Legal Services Society, ''Mental Health Act'' Assessment Committees, and the Workers’ Compensation Board.  


In July 1993, an amendment to the ''FIPPA'' expanded the scope of the legislation to include governing bodies of various professions within the scope of the Act. These professions include lawyers, accountants, engineers, teachers, doctors, and nurses (see Schedule 3).  
In July 1993, an amendment to the ''FIPPA'' expanded the scope of the legislation to include governing bodies of various professions within the scope of the Act. These professions include lawyers, accountants, engineers, teachers, doctors, and nurses (see Schedule 3).  
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It is worth noting that some of the exceptions are mandatory (ss 21 and 22 on third-party business) and others discretionary (ss 13 to 19).  There is also public-interest override in s 25, which requires disclosure of information about risk of significant harm to the environment, or public health or safety, or in other circumstances where disclosure is clearly in the public interest.  
It is worth noting that some of the exceptions are mandatory (ss 21 and 22 on third-party business) and others discretionary (ss 13 to 19).  There is also public-interest override in s 25, which requires disclosure of information about risk of significant harm to the environment, or public health or safety, or in other circumstances where disclosure is clearly in the public interest.  


'''NOTE:''' In ''Re South Coast BC Transportation Authority'', [2009] BCIPCD No 20, it was decided that Translink was a public body. Thus,  public disclosure of employment records for Translink employees would not be an unreasonable invasion of third party privacy. However, this was based on a rebuttal of the presumption that a disclosure of personal information is an unreasonable invasion of a third party’s personal privacy if the personal information describes the third party's finances, income, etc. A change of circumstances could change the outcome. In ''[https://www.canlii.org/en/ca/scc/doc/2009/2009scc31/2009scc31.html?resultIndex=1 Greater Vancouver Transportation Authority v Canadian Federation of Students – British Columbia Component]'',[2009] 2 SCR 295, Translink was found to be a government entity under section 32 of the ''Charter of Rights and Freedoms'' [''Charter''], and thus subject to ''Charter'' scrutiny.  
'''NOTE:''' In ''[https://www.oipc.bc.ca/orders/995 Re South Coast BC Transportation Authority]'', [2009] BCIPCD No 20, it was decided that Translink was a public body. Thus,  public disclosure of employment records for Translink employees would not be an unreasonable invasion of third party privacy. However, this was based on a rebuttal of the presumption that a disclosure of personal information is an unreasonable invasion of a third party’s personal privacy if the personal information describes the third party's finances, income, etc. A change of circumstances could change the outcome. In ''[https://www.canlii.org/en/ca/scc/doc/2009/2009scc31/2009scc31.html?resultIndex=1 Greater Vancouver Transportation Authority v Canadian Federation of Students – British Columbia Component]'',[2009] 2 SCR 295, Translink was found to be a government entity under section 32 of the ''Charter of Rights and Freedoms'' [''Charter''], and thus subject to ''Charter'' scrutiny.  


=== 3. Scope of Privacy Rights ===
=== 3. Scope of Privacy Rights ===
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==== Step One: Requesting Disclosure or Correction ====
==== Step One: Requesting Disclosure or Correction ====


An individual can send a letter to a public body asking for disclosure of information pertaining to that individual or for a correction of information.  If the request is for access to information, the head of the public body then has 30 days to respond (this time limit can be extended under section 10).  Section 8 requires that any response must either (a) inform the individual of where, when, and how the record will be disclosed, or (b) detail the reasons the request was denied.
An individual can send a letter to a public body asking for disclosure of information pertaining to that individual or for a correction of information.  If the request is for access to information, the head of the public body then has 30 days to respond (this time limit can be extended under section 7(1)).  Section 8(1) requires that any response must either (a) to (b) inform the individual of where, when, and how the record will be disclosed, or (c) detail the reasons the request was denied.


If the request is for a correction of information held by the public body, the head of the public body must either (a) correct the record, or (b) annotate the information with the correction that was requested.  The head of the public body must next notify all other parties to whom the information in question has been disclosed within the past year.
If the request is for a correction of information held by the public body, the head of the public body must either correct the record (s 29(1)), or annotate the information with the correction that was requested (s 29(2)).  The head of the public body must next notify all other parties to whom the information in question has been disclosed within the past year (s 29(3)).


Always check with the organization itself to see if it has its own forms for requests; this makes the process much faster.  
Always check with the organization itself to see if it has its own forms for requests; this makes the process much faster.  
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To obtain a copy of a police report, complete the form provided by the “Information and Privacy” section of the police department from which you are requesting the records (for the VPD, you will find the form here: http://vancouver.ca/police/assets/pdf/forms/vpd-form-foi-request.pdf).  Include a copy of the person’s driver’s licence if possible and a cover letter explaining the details of the report you are looking for.  If you are asking to receive documents on someone’s behalf you will also need them to sign an authorization or release.  Typically there is no charge if you are requesting documents that relate to an interaction you had with police.  
To obtain a copy of a police report, complete the form provided by the “Information and Privacy” section of the police department from which you are requesting the records (for the VPD, you will find the form here: http://vancouver.ca/police/assets/pdf/forms/vpd-form-foi-request.pdf).  Include a copy of the person’s driver’s licence if possible and a cover letter explaining the details of the report you are looking for.  If you are asking to receive documents on someone’s behalf you will also need them to sign an authorization or release.  Typically there is no charge if you are requesting documents that relate to an interaction you had with police.  


If a person has been a victim of property crime, their insurance company might require them to obtain a copy of the police report.  Sometimes the insurer will make the request for you.  To obtain this record, fill out the request for property report form, or send in a written request with the following information: police file number, full name, current address, telephone number, location of incident, type of incident, and any other helpful details.  There is a fee for this service, and the letter and payment ($54.43 including applicable taxes) should be placed in an envelope and mailed to the following address:  
If a person has been a victim of property crime, their insurance company might require them to obtain a copy of the police report.  Sometimes the insurer will make the request for you.  To obtain this record, fill out the [https://vpd.ca/wp-content/uploads/2021/06/vpd-form-1713-request-for-property-report.pdf Request for Property Report Form], or send in a written request with the following information: police file number, full name, current address, telephone number, location of incident, type of incident, and any other helpful details.  There is a fee for this service, and the letter and payment ($55.00 including applicable taxes) should be placed in an envelope and mailed to the following address:  


:::Attention Correspondent Unit   
:::ATTENTION: Correspondence Unit   
:::Vancouver Police Department   
:::Vancouver Police Department   
:::3585 Graveley St.   
:::3585 Graveley St.   
:::Vancouver, BC V5K 5J5.                                                           
:::Vancouver, BC V5K 5J5.                                                           


See here for full details: http://vancouver.ca/police/organization/support-services/request-police-report.html              
See here for full details: https://vpd.ca/contact-us/request-a-copy-of-a-police-report/              


For further information on the process of making a disclosure request, contact:  
For further information on the process of making a disclosure request, contact:  
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'''NOTE:''' The public body to which a request is made may charge to not only provide a copy of the record and its shipping and handling, but  for the time spent locating the record and preparing it for disclosure (''FIPPA'' s 75(1)). They cannot charge, however, for the first 3 hours spent locating and retrieving a record and time spent severing information (s 75(2)). Likewise, these fees do not apply to a request for the applicant’s own personal information (s 75(3)). If a request for payment is made, send a letter explaining that the fee should be waived because (1) you cannot afford payment; (2) it is fair to excuse  payment, or; (3) the record relates to a matter of public interest (e.g., the environment, public health and safety, etc.).  
'''NOTE:''' The public body to which a request is made may charge to provide a copy of the record and its shipping and handling, and for the time spent locating the record and preparing it for disclosure (''FIPPA'' s 75(1)). They cannot charge, however, for the first 3 hours spent locating and retrieving a record and time spent severing information (s 75(2)). Likewise, these fees do not apply to a request for the applicant’s own personal information (s 75(3)). If a request for payment is made, send a letter explaining that the fee should be waived because (1) you cannot afford payment (s 75(5)(a)); (2) it is fair to excuse  payment (s 75(5)(a)), or; (3) the record relates to a matter of public interest (e.g., the environment, public health and safety, etc.) (s 75(5)(b)).  


==== Step Two: Filing a Complaint with the Information and Privacy Commissioner ====
==== Step Two: Filing a Complaint with the Information and Privacy Commissioner ====


If the public body refuses to disclose the information or make the requested correction, the next step is to file a complaint with the Information and Privacy Commissioner.  Under section 42, the Commissioner oversees the administration of the Act.  An individual can ask the Commissioner to review any decision pertaining to access or correction within 30 days of notification of the decision (although paragraph 53(2)(b) allows the Commissioner to extend this limitation period).  Please refer to the ''FIPPA'' and its regulations for a detailed description of the review process.
If the public body refuses to disclose the information or make the requested correction, the next step is to file a complaint with the Information and Privacy Commissioner.  Under section 42, the Commissioner oversees the administration of the Act.  An individual can ask the Commissioner to review any decision pertaining to access or correction within 30 days of notification of the decision (s 53(2)(a)) (although section 53(2)(b) allows the Commissioner to extend this limitation period).  Please refer to the ''FIPPA'' and its regulations for a detailed description of the review process.


The Commissioner has significant power to enforce a judgment (much more so than the equivalent federal official). Generally, the burden is on the public body to justify its refusal to disclose information (although there are notable exceptions pertaining to third-party interests (see s 57)). The head of a public body  must comply with an order of the Commissioner unless an application for judicial review is brought within 30 days (s 59). A person other than the head of a  public body who is dissatisfied with a decision of the Commissioner may seek judicial review pursuant to the ''Judicial Review Procedure Act''.
The Commissioner has significant power to enforce a judgment (much more so than the equivalent federal official). Generally, the burden is on the public body to justify its refusal to disclose information (although there are notable exceptions pertaining to third-party interests (see s 57). The head of a public body  must comply with an order of the Commissioner unless an application for judicial review is brought within 30 days (s 59). A person other than the head of a  public body who is dissatisfied with a decision of the Commissioner may seek judicial review pursuant to the ''Judicial Review Procedure Act''.


== H. The BC Privacy Act ==
== H. The BC Privacy Act ==


BC ''Privacy Act'', RSBC 1996, c 373, makes it a “tort, actionable without proof of damages, for a person, wilfully and without claim of right, to violate the  privacy of another”. Subsection 1(2) of the Act entitles a person to the nature and degree of privacy that is “reasonable in the circumstances”, but the Act itself gives limited guidance to the courts on what particular circumstances are deemed to be an unreasonable invasion of privacy. However, section 2 does set out a number of defences.  
BC ''Privacy Act'', RSBC 1996, c 373, makes it a “tort, actionable without proof of damages, for a person, wilfully and without claim of right, to violate the  privacy of another” (s 1). Subsection 1(2) of the Act entitles a person to the nature and degree of privacy that is “reasonable in the circumstances”, but the Act itself gives limited guidance to the courts on what particular circumstances are deemed to be an unreasonable invasion of privacy. However, section 2 does set out a number of exceptions.  


Most of the reported cases brought under the Act have been unsuccessful, largely because the courts have been reluctant to accept a broad view of what type of  expectations of privacy are reasonable. One difficulty with the Act is that a person offended by an invasion of privacy is unlikely to seek redress through a public process that will have the effect of further airing the private matter.  
Most of the reported cases brought under the Act have been unsuccessful, largely because the courts have been reluctant to accept a broad view of what type of  expectations of privacy are reasonable. One difficulty with the Act is that a person offended by an invasion of privacy is unlikely to seek redress through a public process that will have the effect of further airing the private matter.  


Actions under the ''Privacy Act'' must be brought in the Supreme Court.
Actions under the ''Privacy Act'' must be brought in the Supreme Court (s 4).


== I. Police Information Checks (Criminal Record Checks) ==
== I. Police Information Checks (Criminal Record Checks) ==
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Employment or volunteer candidates who are asked by their potential employer or volunteer organization to provide a police information check should be aware that potential employers and volunteer organizations may only use relevant information to determine the suitability of a candidate. In particular, the ''BC Human Rights Code'', RSBC 1996, c 210, section 13 makes it illegal for employers to discriminate based on having been convicted of a criminal or summary conviction offence that is unrelated to the employment or to the intended employment of a person.   
Employment or volunteer candidates who are asked by their potential employer or volunteer organization to provide a police information check should be aware that potential employers and volunteer organizations may only use relevant information to determine the suitability of a candidate. In particular, the ''BC Human Rights Code'', RSBC 1996, c 210, section 13 makes it illegal for employers to discriminate based on having been convicted of a criminal or summary conviction offence that is unrelated to the employment or to the intended employment of a person.   


The British Columbia Provincial Policing Model Policy Guidelines operate to ensure that policies and practices align among police agencies in British Columbia so that citizens, employers, and volunteer organizations receive consistent Criminal and Police Information Checks.  The following is a summary of the Guidelines.
[https://www2.gov.bc.ca/assets/gov/law-crime-and-justice/criminal-justice/police/publications/police-information-checks/model_policy_guidlines.pdf The British Columbia Provincial Policing Model Policy Guidelines] operate to ensure that policies and practices align among police agencies in British Columbia so that citizens, employers, and volunteer organizations receive consistent Criminal and Police Information Checks.  The following is a summary of the Guidelines.


If working with vulnerable persons, employment or volunteer candidates may be asked by their potential employer or volunteer organization to provide a vulnerable sector check.  Vulnerable persons are individuals who, because of their age, disability, or other circumstances, whether temporary or permanent, are (a) in a position of dependence on others or (b) are otherwise at a greater risk than the general population of being harmed by a person in a position of authority or trust relative to them, as defined by the ''Criminal Records Act''.  
If working with vulnerable persons, employment or volunteer candidates may be asked by their potential employer or volunteer organization to provide a vulnerable sector check.  Vulnerable persons are individuals who, because of their age, disability, or other circumstances, whether temporary or permanent, are (a) in a position of dependence on others or (b) are otherwise at a greater risk than the general population of being harmed by a person in a position of authority or trust relative to them, as defined by the ''Criminal Records Act'', RSC 1985, c C-47, s 6.3(1).  


Vulnerable sector checks consist of screening designed to protect vulnerable persons from dangerous offenders by uncovering the existence of a criminal record, adverse police contact, and/or pardoned (or record suspension) sexual offence conviction.  This level of screening is restricted to applicants seeking employment and/or volunteering with vulnerable persons.
Vulnerable sector checks consist of screening designed to protect vulnerable persons from dangerous offenders by uncovering the existence of a criminal record, adverse police contact, and/or pardoned (or record suspension) sexual offence conviction.  This level of screening is restricted to applicants seeking employment and/or volunteering with vulnerable persons.
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http://vancouver.ca/police/organization/records-checks-fingerprinting/index.html
http://vancouver.ca/police/organization/records-checks-fingerprinting/index.html


Please consult page 31 of Chapter 1: Criminal Law, located in the Law Students’ Legal Advice Program’s manual for information explaining the importance of consenting to disclosure, what information third parties may find out, the impact of having a criminal record, elimination of records, and record suspensions:
Please consult page 32 of Chapter 1: Criminal Law, located in the Law Students’ Legal Advice Program’s manual for information explaining the importance of consenting to disclosure, what information third parties may find out, the impact of having a criminal record, elimination of records, and record suspensions:
http://www.lslap.bc.ca/lslap-manual-online.html
http://www.lslap.bc.ca/lslap-manual-online.html


If an individual disagrees with a decision of the police officer, such as to not provide a police information check or with the information provided on the police information checks, the individual can appeal the decision internally within the police department. The individual can submit a request to the head of the records check department within the police department where they made the initial information check request for a review of the decision. If the individual still disagrees with the appealed decision, then the next avenue of appeal, if one is available, remains unclear. It is possible that an applicant may file for Judicial Review of the police department’s decision (see III.C.1 on Judicial Review). The Privacy Commissioner’s Office may possibly have jurisdiction over these matters, although their current position is that a police information check is different than a request for release of information, and is not covered by their legislation.  
If an individual disagrees with a decision of the police officer, such as to not provide a police information check or with the information provided on the police information checks, the individual can appeal the decision internally within the police department. The individual can submit a request to the head of the records check department within the police department where they made the initial information check request for a review of the decision. If the individual still disagrees with the appealed decision, then the next avenue of appeal, if one is available, remains unclear. It is possible that an applicant may file for Judicial Review of the police department’s decision (see '''III.C.1 on Judicial Review'''). The Privacy Commissioner’s Office may possibly have jurisdiction over these matters, although their current position is that a police information check is different than a request for release of information, and is not covered by their legislation.  


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