Miscellaneous Consumer Protection Legal Information (11:VIII): Difference between revisions
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Miscellaneous Consumer Protection Legal Information (11:VIII) (view source)
Revision as of 21:17, 4 October 2022
, 4 October 2022→2. Delays, Cancellations, and Denial of Boarding
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*$1,000 if more than 9 hours of delay | *$1,000 if more than 9 hours of delay | ||
|- | |- | ||
| '''Standard of Treatment for denial of boarding''' || No standard of treatment required by the regulations || | | '''Standard of Treatment for denial of boarding''' || No standard of treatment required by the regulations || Before a passenger boards the flight reserved as part of an alternate travel arrangement, provide them with the following treatment free of charge: | ||
#food and drink in reasonable quantities, taking into account the length of the wait, the time of day and the location of the passenger; and | #food and drink in reasonable quantities, taking into account the length of the wait, the time of day and the location of the passenger; and | ||
#access to a means of communication. | #access to a means of communication. | ||
If a benefit is offered in exchange for a passenger giving up their seat, the carrier must provide the passenger a written confirmation before the flight departs | If a benefit is offered in exchange for a passenger giving up their seat, the carrier must provide the passenger a written confirmation before the flight departs | ||
| | | Before a passenger boards the flight reserved as part of an alternate travel arrangement, provide them with the following treatment free of charge: | ||
#food and drink in reasonable quantities, taking into account the length of the wait, the time of day and the location of the passenger; and | #food and drink in reasonable quantities, taking into account the length of the wait, the time of day and the location of the passenger; and | ||
#access to a means of communication. | #access to a means of communication. |