Difference between revisions of "Disputing a Credit Card Bill"

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===Step 5. Contact an ombudsperson===
===Step 5. Contact an ombudsperson===


You may be wondering, ombudsperson, what’s that? It’s a person who resolves complaints from the public. If you’re still having problems, and your credit card was issued by a bank, a further option is the bank ombudsperson. This is a bank employee who helps customers resolve their disputes with the bank.
You may be wondering, ''ombudsperson'', what’s that? It’s a person who resolves complaints from the public. If you’re still having problems, and your credit card was issued by a bank, a further option is the bank ombudsperson. This is a bank employee who helps customers resolve their disputes with the bank.


Check your credit card issuer’s ombudsperson policy. The Canadian Bankers Association provides a contact list for the ombudsperson offices for most Canadian banks. [https://cba.ca/resolving-problems-with-your-bank Visit their website].
Check your credit card issuer’s ombudsperson policy. The Canadian Bankers Association provides a contact list for the ombudsperson offices for most Canadian banks. [https://cba.ca/resolving-problems-with-your-bank Visit their website].
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