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Difference between revisions of "Making a Purchase"
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===Step 1: Collect the information=== | ===Step 1: Collect the information=== | ||
For example: | For example: | ||
* Prepare a description of the ''goods'' you bought. This can include anything the seller said to you about the goods, anything the seller advertised, or anything the seller gave you in writing. | * Prepare a description of the ''goods'' you bought. This can include anything the seller said to you about the goods, anything the seller advertised, or anything the seller gave you in writing. | ||
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** if you have not had the goods at all, when you were supposed to receive them? | ** if you have not had the goods at all, when you were supposed to receive them? | ||
[[File:ConsumerLawGuidePage3.jpg|thumb|250px|right|link=]] | |||
===Step 2: Be ready to keep notes on what happens=== | ===Step 2: Be ready to keep notes on what happens=== | ||
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===Step 3: Let the company know you have a problem=== | ===Step 3: Let the company know you have a problem=== | ||
The first step is to find the right person to talk to about the problem. You may <span class="noglossary">contact</span> the store or company in person or you may make a phone call. Have your information with you. You could start with something like this: | The first step is to find the right person to talk to about the problem. You may <span class="noglossary">contact</span> the store or company in person or you may make a phone call. Have your information with you. You could start with something like this: | ||
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The Canadian Consumer Information Gateway has a Complaint Roadmap, an information tool that provides a step-by-step approach to help you present your complaint to a business. The Roadmap includes a sample complaint letter that you can use to develop your letter. Visit [http://www.consumerinformation.ca www.consumerinformation.ca] and look under "Complaint Roadmap". | The Canadian Consumer Information Gateway has a Complaint Roadmap, an information tool that provides a step-by-step approach to help you present your complaint to a business. The Roadmap includes a sample complaint letter that you can use to develop your letter. Visit [http://www.consumerinformation.ca www.consumerinformation.ca] and look under "Complaint Roadmap". | ||
[[File:ConsumerLawGuidePage4.jpg|thumb|400px|right|link=]] | |||
==Steps to make a complaint== | ==Steps to make a complaint== | ||