Where to Get Help for Consumer Law Essentials
Here are options for further information and assistance with consumer problems.
| Access Pro Bono | Offers clinics where lawyers provide free legal advice to people who cannot afford a lawyer and who cannot get legal aid. | Website: www.accessprobono.ca Phone: 604-878-7400 (Greater Vancouver) |
| Better Business Bureau of Mainland BC | Assists British Columbians (except on Vancouver Island; see below) in dealing with consumer problems. | Website: www.mbc.bbb.org Phone: 604-682-2711 |
| Better Business Bureau of Victoria | Assists people on Vancouver Island in dealing with consumer problems. | Website: www.vi.bbb.org Phone: 250-386-6348 |
| Canadian Anti-Fraud Centre (CAFC) | The Canadian Anti-Fraud Centre investigates reports of scams whether by telephone, facsimile, postal mail or the internet. You can report fraud to the Canadian Anti-Fraud Centre. | Website: www.antifraudcentre-centreantifraude.ca Phone toll-free: 1-888-495-8501 |
| Canadian Home Builders Association of BC | Helps consumers plan their renovation and explains what to do when there are problems. | Website: www.gvhba.org Phone toll-free: 1-800-933-6777 |
| Clicklaw | An Internet portal for public legal information and education in British Columbia. | Website: www.clicklaw.bc.ca |
| ConsumerInformation.ca | An Internet portal site from Industry Canada’s Office of Consumer Affairs. It provides useful information about how to protect yourself from scams, including identity theft, advance fee loan scams, telephone scams and more. | Website: www.consumerinformation.ca Email: consumer.information@ic.gc.ca |
| Competition Bureau | The Competition Bureau deals with complaints about scams in the marketplace. | Website: www.competitionbureau.gc.ca Phone: 819-997-4282 |
| Consumer Protection BC | Information about how to prevent consumer problems and what to do if you have a problem. | Website: www.consumerprotectionbc.ca Phone: 604-320-1667 |
| Credit Counseling Society of BC | Provides assistance with debt problems. | Website: www.nomoredebts.org Phone toll-free: 1-888-527-8999 |
| Dial-A-Law | Dial-A-Law is a library of practical legal information. It is operated by the BC Branch of the Canadian Bar Association. You can listen to the Dial-A-Law scripts over the phone, or read them on the website. The scripts are available in English, Chinese and Punjabi. | Website: www.dialalaw.org Phone: 604-687-4680 |
| Lawyer Referral | Offers advice and information from a lawyer for a fee of $25 plus taxes for the first 30 minutes. | Website: www.cba.org/bc/ Phone: 604-687-3221 (Greater Vancouver) |
| People's Law School | View the online animations "You Owe Money" and "Someone Owes You Money". | Website: www.publiclegaled.bc.ca; click on "Media" and then "Videos" |
| Mediate BC | Mediate BC specializes in a wide variety of dispute resolution tools and processes. | Website: www.mediatebc.com |
| This information applies to British Columbia, Canada. Last reviewed for legal accuracy by People's Law School, 2013. |
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 Consumer Law Wikibook © People's Law School is, except for the images, licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International Licence.
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