Mental Health Complaints to the Ombudsperson (14:IX)
Complaints concerning provincial mental health facilities, their practices or their treatment of patients may be taken to the BC Ombudsperson. This office has the authority to investigate patient complaints, make recommendations to the facility, mediate problem situations that may arise between a patient and the facility and make recommendations to the Lieutenant-Governor and the Provincial Cabinet regarding the results of these investigations.
Complaints must be made in writing. The office is careful to ensure that, where necessary, the identity of the complainant is kept secret from hospital staff. Common complaints include concerns about over-medication. In such cases, the Ombudsperson has the authority to take the issue to an outside medical source to verify whether or not the patient is receiving appropriate levels of medication. One can go to the website http://www.ombudsman.bc.ca to file a complaint or call the Ombudsperson’s office at 1-800-567-3247 for further information.
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