Repairs and Services When Renting

Do make sure you have your landlord’s name, phone number, and address before you have a problem. Don’t expect to be reimbursed for repairs you do yourself unless your landlord agrees to it in writing.

Landlord and tenant responsibilities

The landlord’s responsibilities

The law says a landlord must keep a place healthy, safe and “suitable for occupation”. Your landlord has to make any repairs that are needed for your health and safety.

Your landlord is responsible for repairing:

• heating
• plumbing
• electricity
• locks
• walls, floors and ceilings (including water leaks or holes)
• fire doors and fire escapes
• intercoms
• elevators

Anything included in your rent must also be maintained. For example, your landlord is responsible for repairing:

• fridge and stove
• laundry facilities
• furniture included in your rent
• garages and storage sheds

If something needs to be repaired, tell your landlord right away even if the repair is not important to you. Do it in writing and keep a copy for yourself. If you don't tell your landlord about the problem and it gets worse, you could be held responsible.

Your responsibilities

As a tenant, you have to keep your place clean and notify the landlord of any repairs that need to be done, or of any other problems such as mice, cockroaches, or bedbugs. You are also responsible for any damage you or your guests do even if it is an accident. You are not responsible for reasonable wear and tear. Reasonable wear and tear is what happens to a place over time with normal use, such as the wearing out of carpets.

Getting repairs done or services back

If a repair is needed

If there’s a repair needed and it’s not an emergency, tell your manager or landlord right away (see Emergency Repairs later on this page for information about what you can do in an emergency). Write down the date when you talked to your landlord and what they said. Don’t wait until a small problem becomes a big problem.

If a service is taken away

The Residential Tenancy Act allows a landlord to restrict services or facilities as long as you are given at least 30 days written notice and are compensated with a rent reduction that is equal to the reduction in value of your tenancy agreement. Your landlord cannot take away services or facilities which are considered “essential” to your tenancy. However, what you consider essential may not be what your landlord or what an arbitrator consider essential. Therefore, it is important to make sure that you have a written tenancy agreement that says what services and facilities are material terms of your tenancy agreement. For example, if laundry is included in your agreement make sure your written agreement states that laundry is included. A material term is a term that is so important that without that term you wouldn’t have entered into the agreement.

Improving your place

If you want to make changes to your place, like painting walls or taking out old carpet, ask your landlord and get written consent. If you make changes without permission from your landlord, you might have to pay for new paint or carpet later. Don’t expect to be paid for any improvements you make unless you have a written agreement from your landlord stating that you will be compensated for the improvements.

Don’t hold back your rent

You may want to withhold your rent for your inconvenience or the cost of repairs you have done yourself. If you do this without getting a dispute resolution officer’s order, your landlord could evict you for non-payment of rent. It is better to apply for dispute resolution if you are having trouble getting your landlord to do repairs.

Send a letter

If your landlord doesn’t do the repairs or give back the service, send a letter. The demand letter should say: 1) the address where you live; 2) what needs fixing; and 3) the date you want it fixed by. Sign and date the letter, and keep a copy. The demand letter might solve your problem. The letter can also prove that your landlord knew about the problem. If the deadline goes by, and your landlord has not fixed the problem, you can apply for a dispute resolution hearing.

Sample demand letter

June 5, 2008

Penny Saved

Big Property Management Co. Ltd.

1234 Main Street

Anytown, B.C.

Dear Ms. Saved:

Re: My apartment at 201-4567 North Main Street

For three weeks my stove has not been working properly. The oven does not work at all, and only two of the burners work. I told you about this on May 17 and May 25. The Residential Tenancy Act states that you must maintain my apartment and the appliances. If my stove is not fixed by June 10, I will have to take legal action through the Residential Tenancy Branch.

Thank you. Sincerely,

Teresa Tenant

You can also use TRAC's template demand letters.

Dispute resolution for repairs and services

When you take your landlord to a dispute resolution hearing for non-emergency repairs or services, the dispute resolution officer can:

• order your landlord to do the repairs or restore the service,
• order your landlord to lower your rent until the repairs are done or the service is restored,
• give you permission to pay for the repairs yourself and to deduct the cost of the repair from your next month’s rent,
• order you to pay your rent to the Residential Tenancy Branch instead of to your landlord, until the repairs are done. This is called a “re-direction of rent.” See Section 65 of the RTA.

If you went without something like your stove, fridge, toilet, or balcony because the landlord delayed repairs, you may want some of your rent money back. If you and your landlord cannot agree on fair compensation, you can go to dispute resolution at the Residential Tenancy Branch. If the dispute resolution officer agrees that you should be compensated it will most likely be through a temporary rent reduction.

Proof of the problem

Make sure you gather proof or evidence of the repair problem in case you have to go to a dispute resolution hearing. You can take a photograph, or videotape the problem. Cost estimates from a tradesperson such as a plumber make good evidence. You can also ask friends or neighbours to look at the problem and be witnesses at a dispute resolution hearing.

Calling a municipal building inspector

Some municipalities have rules about how clean, safe, and healthy your suite must be. You can phone your municipal hall and ask them about these standards. (Look under “Health”, “Fire” or “Building Inspections” in the blue pages of the phone book or do a search for your municipal government on the Internet.) Inspectors may check your place and order the landlord to do repairs or clean things up. Unfortunately, not all municipalities will do this. If you live in a community that does not have by-laws to protect your health and safety you should call or write your mayor and city council and encourage them to adopt standards of maintenance by-laws. See section on Taking Action.

Building inspections in Vancouver

The City of Vancouver has a Standards of Maintenance by-law for enforcing basic housing standards. The by-law covers everything from heat and hot water to rotting floors. Other by-laws make a landlord get rid of cockroaches, mice and fleas. If you live in Vancouver, you can phone City Hall and ask an inspector to check your place. The phone number for the City of Vancouver property use inspector is (604)873-7398. For information on the Vancouver health by-law contact Vancouver Coastal Health at (604) 675-3800.