Other Resources for Tenants

Housing alternatives

BC Active Manufactured Home Owners Association	Information and support for manufactured home owners.	Website: www.amhoa.ca Phone: (250) 544-1456
BC Housing	subsidized housing information	Website: www.bchousing.org Phone: (604) 433-2218 Phone toll-free: 1-800-257-7756
Co-operative Housing Federation of BC	Information for people living in co-ops.	Website: www.bcca.coop/member/co-operative-housing-federation-bc Phone: (604) 879-5111 Phone toll-free: 1-866-879-5111

Government

Residential Tenancy Branch	Government department that carries out residential tenancy law. Provides information and dispute resolution services. Visit their website to download forms, see legislation, policy guidelines, and fact sheets.	Website: [1] Lower Mainland Phone: (604) 660-2421 Victoria Phone:(250) 387-1602 Phone toll free: 1-800-663-7867
Service BC(Government Agent)	If there is no Residential Tenancy Branch office where you live, you can call or visit Service BC.	Website: [2] Phone:(604) 660-2421 Phone toll-free: 1-800-663-7867
Vancouver Property Use Inspector	Repairs, heat, fire safety, City of Vancouver only.	Website: [3] Phone: (604) 873-7398 or 311

Advocacy and referral services

Lower Mainland:

411	Seniors center. Provides information and referrals to seniors	Website: [4] Phone: (604) 736-2033 Phone toll-free: 1-866-884-0888
Abbotsford Community Services- Legal Advocacy Office	Information, referrals, and representation. Serving Abbotsford, Chilliwack, and Mission.	Website: Abbotsford Legal Advocacy Abbotsford Phone: 604.859.7681 Local 207 Chilliwack Phone: 604-792-8000 ext.231 Email: Kim.Kirkpatrick@AbbotsfordCommunityServices.com
BC Centre for Elderly Advocacy & Support	Legal information and represenation for tenants 55 and over.	Website: bcceas.ca Phone: (604) 437-1940, Phone toll-free: 1-866-437-1940
Downtown Eastside Women’s Centre	Drop-in centre and basic needs services; as well as mental health and legal advocacy, victim services and outreach services.	Website: dewc.ca Phone: (604) 681-8480, ext. 221
First United Church	Advocates assist people in the Greater Vancouver area with a variety of issues including welfare, tenancy, EI, and disability.	Website: firstunited.ca Phone: (604) 252-9504
Law Students’ Legal Advice Program	Legal advice and information in the Lower Mainland for people who can’t afford a lawyer.	Website: www.lslap.bc.ca Phone: 604) 822-5791
sources -Newton Advocacy Group Society	Advocacy services including information, referrals, and representation. Serving Surrey residents.	Website: Sources BC Phone: (604) 596-2311
North Shore Community Resources	Legal advice and information in the Lower Mainland for people who can’t afford a lawyer.	Website: www.lslap.bc.ca Phone: 604) 822-5791
Law Students’ Legal Advice Program	Legal advice and information in the Lower Mainland for people who can’t afford a lawyer.	Website: www.lslap.bc.ca Phone: 604) 822-5791
Law Students’ Legal Advice Program	Legal advice and information in the Lower Mainland for people who can’t afford a lawyer.	Website: www.lslap.bc.ca Phone: 604) 822-5791
Law Students’ Legal Advice Program	Legal advice and information in the Lower Mainland for people who can’t afford a lawyer.	Website: www.lslap.bc.ca Phone: 604) 822-5791
Law Students’ Legal Advice Program	Legal advice and information in the Lower Mainland for people who can’t afford a lawyer.	Website: www.lslap.bc.ca Phone: 604) 822-5791
Law Students’ Legal Advice Program	Legal advice and information in the Lower Mainland for people who can’t afford a lawyer.	Website: www.lslap.bc.ca Phone: 604) 822-5791
Law Students’ Legal Advice Program	Legal advice and information in the Lower Mainland for people who can’t afford a lawyer.	Website: www.lslap.bc.ca Phone: 604) 822-5791
Law Students’ Legal Advice Program	Legal advice and information in the Lower Mainland for people who can’t afford a lawyer.	Website: www.lslap.bc.ca Phone: 604) 822-5791
Law Students’ Legal Advice Program	Legal advice and information in the Lower Mainland for people who can’t afford a lawyer.	Website: www.lslap.bc.ca Phone: 604) 822-5791
Law Students’ Legal Advice Program	Legal advice and information in the Lower Mainland for people who can’t afford a lawyer.	Website: www.lslap.bc.ca Phone: 604) 822-5791
Credit Counseling Society of BC	Provides assistance with debt problems.	Website: www.nomoredebts.org Phone toll-free: 1-888-527-8999 Email: info@nomoredebts.org
Dial-A-Law	Dial-A-Law is a library of practical legal information. It is operated by the BC Branch of the Canadian Bar Association. You can listen to the Dial-A-Law scripts over the phone, or read them on the website. The scripts are available in English, Chinese and Punjabi.	Website: www.dialalaw.org Phone: 604-687-4680 Phone toll-free: 1-800-565-5297
Lawyer Referral	Offers advice and information from a lawyer for a fee of $25 plus taxes for the first 30 minutes.	Website: www.cba.org/bc/ Phone: 604-687-3221 (Greater Vancouver) Phone toll-free: 1-800-663-1919 from anywhere else in the province.
People's Law School	View the online animations "You Owe Money" and "Someone Owes You Money".	Website: www.publiclegaled.bc.ca; click on "Media" and then "Videos"
Mediate BC	Mediate BC specializes in a wide variety of dispute resolution tools and processes.	Website: www.mediatebc.com
Clicklaw	An Internet portal for public legal information and education in British Columbia.	Website: www.clicklaw.bc.ca

Processes used to resolve legal disputes, including negotiation, collaborative settlement processes, mediation, arbitration and litigation.

An act; a statute; a written law made by a government. See "regulations."

In contract law, a promise made by someone about a certain state of affairs, like "the plumbing was replaced last year" or "I had a vasectomy two years ago." See "misrepresentation."

In law, a legal incapacity to do certain things, like enter into a contract or start a court proceeding. Legal disabilities include insanity and being under the age of majority. See "age of majority."

A person licensed to practice law in a particular jurisdiction by that jurisdiction's law society. See "barrister and solicitor."

A sum of money or an obligation owed by one person to another. A "debtor" is a person responsible for paying a debt; a "creditor" is the person to whom the debt is owed.