Repairs and Services When Renting
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Do make sure you have your landlord’s name, phone number, and address before you have a problem. Don’t expect to be reimbursed for repairs you do yourself unless your landlord agrees to it in writing.
Landlord and tenant responsibilities
The landlord’s responsibilities
The law says a landlord must keep a place healthy, safe and “suitable for occupation”. Your landlord has to make any repairs that are needed for your health and safety.
Your landlord is responsible for repairing:
- heating
- plumbing
- electricity
- locks
- walls, floors and ceilings (including water leaks or holes)
- fire doors and fire escapes
- intercoms
- elevators
Anything included in your rent must also be maintained. For example, your landlord is responsible for repairing:
- fridge and stove
- laundry facilities
- furniture included in your rent
- garages and storage sheds
If something needs to be repaired, tell your landlord right away even if the repair is not important to you. Do it in writing and keep a copy for yourself. If you don't tell your landlord about the problem and it gets worse, you could be held responsible.