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Difference between revisions of "Settlement Workers Guide to Making Effective Referrals"
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Settlement Workers Guide to Making Effective Referrals (view source)
Revision as of 23:49, 28 March 2014
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This section discusses how settlement workers can make useful referrals for more legal information or for legal advice and how to help your client prepare for the next step. | This section discusses how settlement workers can make useful referrals for more legal information or for legal advice and how to help your client prepare for the next step. | ||
You've helped your client identify a legal issue and have shown them where to find some legal information. Many clients will need more legal information or help understanding the legal information than you, as a settlement worker, can provide. | |||
It is not the role of a settlement worker to provide ongoing assistance to clients with legal issues. However, you can help by showing clients: | It is not the role of a settlement worker to provide ongoing assistance to clients with legal issues. However, you can help by showing clients: | ||
* where they can go for more legal help | * where they can go for more legal help, and | ||
* what they can do to prepare | * what they can do to prepare. | ||
The [http://clicklaw.bc.ca/helpmap Clicklaw HelpMap] is a good tool to use with clients so they can then use the website themselves. | The [http://clicklaw.bc.ca/helpmap Clicklaw HelpMap] is a good tool to use with clients so they can then use the website themselves. You can show them how to find agencies in their community as well as details such as: | ||
* contact information for the agency | * contact information for the agency, | ||
* whether the agency provides help over the phone, drop in or by appointment | * whether the agency provides help over the phone, drop in or by appointment, | ||
* hours | * hours, | ||
* whether there is a fee | * whether there is a fee, | ||
* if there a low income eligibility requirement for the service | * if there a low income eligibility requirement for the service, and | ||
* if an interpreter will be provided | * if an interpreter will be provided | ||
You’ve already told your client that you can only provide basic legal information. | You’ve already told your client that you can only provide basic legal information. This will help them understand the reason why you are showing them where they can go for more legal help. | ||
==Help a client prepare for the next step== | ==Help a client prepare for the next step== | ||