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Introduction to Public Complaints (5:I) (view source)
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{{LSLAP Manual TOC|expanded = complaints}} | {{LSLAP Manual TOC|expanded = complaints}} | ||
= | = Introduction = | ||
This chapter does not address all problems, legal or otherwise, relating to government, but it provides some general information that may assist | This chapter does not address all problems, legal or otherwise, relating to government, but it provides some general information that may assist making a public complaint. This section contains general guidelines for dealing with public bodies (e.g., the Canadian Radio-television and Telecommunications Commission, the Egg Marketing Board, or a public university). Individuals involved in the judicial review process should consult the following texts: | ||
David J Mullan, ''Administrative Law'', (Toronto: Irwin Law, 2001). | David J Mullan, ''Administrative Law'', (Toronto: Irwin Law, 2001). | ||
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*This regularly updated three-volume text provides a more detailed review of administrative law. | *This regularly updated three-volume text provides a more detailed review of administrative law. | ||
= | = Governing Legislation and Resources = | ||
== A. General == | |||
=== 1. Legislation === | === 1. Legislation === | ||
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The Ombudsperson of BC website: http://www.ombudsman.bc.ca. | The Ombudsperson of BC website: http://www.ombudsman.bc.ca. | ||
== A. Privacy or Access to Information == | |||
=== 1. Legislation === | |||
''Access to Information Act'', RSC 1985, c A-1. | |||
''Freedom of Information and Protection of Privacy Act'', RSBC 1996, c 165. | |||
''Personal Information Protection and Electronic Documents Act'', SC 2000, c 5. | |||
''Privacy Act'', RSBC 1996, c 373. | |||
''Privacy Act'', RSC 1985, c P-21. | |||
'''NOTE''': In May of 2010, the BC legislature released the Report of the Special Committee to Review the ''Freedom of Information and Protection of Privacy Act'' [Report]. The Special Committee reiterated the call for public bodies to adopt the practice of routine proactive disclosure of electronic records, made by the two previous statutory review committees. Other recommendations focused on more timely and efficient disclosure of information requests, appointing a Government Chief Privacy Officer, and giving the Privacy Commissioner expanded powers. For details, see the Report at http://www.leg.bc.ca/cmt/39thparl/session-2/foi/index.htm. | |||
=== 2. Resources === | |||
'''BC Freedom of Information and Privacy Association''' | |||
http://fipa.bc.ca/home/ | |||
'''BC Civil Liberties Association''' | |||
{{ResourcesLSLAP_nodescription | |||
| address = 900 Helmcken Street, 2nd Floor, Vancouver, British Columbia, V6Z 1B3 | |||
| phone = (604) 687-2919 <br /> Fax: (604) 687-3045 <br /> | |||
| online = [http://www.bccla.org/ Website] <br /> Email: info@bccla.org <br /> | |||
}} | |||
'''Office of the Information and Privacy Commissioner for BC''' | |||
{{ResourcesLSLAP_nodescription | |||
| address = P.O. Box 9038, Stn. Prov. Govt., Victoria, British Columbia, V8W 9A4 | |||
| phone = 1-800-663 7867 (Enquiry BC) <br /> | |||
| online = [http://www.oipc.bc.ca/ Website] <br /> | |||
}} | |||
'''Privacy Commissioner of Canada''' | |||
{{ResourcesLSLAP_nodescription | |||
| address = 112 Kent Street, Place de Ville, Tower B, 3rd Floor, Ottawa, Ontario, K1A 1H3 | |||
| phone = (819) 994-5444 <br /> Toll-Free: 1-800-282-1376 <br /> Fax: (819) 994-5424 <br /> | |||
| online = [http://www.priv.gc.ca/ Website] <br /> | |||
}} | |||
== C. Step One: Informal Review == | == C. Step One: Informal Review == | ||