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Difference between revisions of "How to Use Consumer and Debt Law to Help Your Clients"
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How to Use Consumer and Debt Law to Help Your Clients (view source)
Revision as of 22:52, 2 October 2018
, 22:52, 2 October 2018no edit summary
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== Perspective == | == Perspective == | ||
While this | While this manual is about identifying and solving problems, it is important to keep client problems in perspective. The law outlined in this manual governs millions of consumer and credit transactions made in the province every year. The vast majority of those transactions are carried out without any problems. Overwhelmingly, society accepts the rules that govern these transactions, and follows them. | ||
Being realistic about solving clients’ problems is also important. Often, solving a problem means making the best of a bleak situation. It means, in many instances, that you may not be able to assist clients to make the kind of fundamental changes in their circumstances that will help them avoid similar or other problems, particularly financial problems, in the future. It also means appreciating that the facts provided by clients cannot be changed. | Being realistic about solving clients’ problems is also important. Often, solving a problem means making the best of a bleak situation. It means, in many instances, that you may not be able to assist clients to make the kind of fundamental changes in their circumstances that will help them avoid similar or other problems, particularly financial problems, in the future. It also means appreciating that the facts provided by clients cannot be changed. | ||
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=== Step 1. Understanding the law=== | === Step 1. Understanding the law=== | ||
This | This manual attempts to explain the basic legal principles that advocates need to understand to assist clients who have consumer or debt problems. | ||
=== Step 2. Gathering relevant facts from the client and other sources=== | === Step 2. Gathering relevant facts from the client and other sources=== | ||
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=== Step 3. Identifying the client’s problem or problems=== | === Step 3. Identifying the client’s problem or problems=== | ||
A client’s problem will not always fit neatly into the topics outlined in this | A client’s problem will not always fit neatly into the topics outlined in this manual. It is up to you to understand the facts presented by the client and to apply the law to solve the problem. In some instances, a client’s problem can be quickly identified. In others, it may take considerable fact gathering, investigation and research to identify the issues. | ||
=== Step 4. Applying the law to the problem=== | === Step 4. Applying the law to the problem=== | ||