Difference between revisions of "Unfair or Deceptive Practices"

* '''Attempt to resolve the matter directly with the seller:''' The usual first step is to attempt to negotiate a resolution (for example, ask for a refund or some money back to compensate for a product that has been misrepresented). The consumer may have to consider court action if a settlement cannot be negotiated.


* '''Complain to Consumer Protection BC:''' You can ask them to pursue a remedy on behalf of the consumer, and possibly other consumers who may have been the subject of deceptive or unconscionable practices. The advantage here is that the [http://canlii.ca/t/84mr ''Business Practices and Consumer Protection Act''] has a number of remedies under the Act only granted to Consumer Protection BC (and not to consumers in their own court action). The consumer also gets the benefit of any court actions by Consumer Protection BC without incurring legal costs.