Difference between revisions of "Choosing the Proper Forum for Small Claims (20:IV)"

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=== 3. Fees ===
=== 3. Fees ===


The cost to file a claim depends on the amount being claimed. The filing fee is $100 for claims of $3,000 or less and $156 for claims over $3,000. All Small Claims Court fees are listed in Schedule A of the SCR.  
The fee to file a claim depends on the amount being claimed. The filing fee is $100 for claims of $3,000 or less and $156 for claims over $3,000. All Small Claims Court fees are listed in Schedule A of the ''Small Claims Rules''. See '''Appendix H: Small Claim Fees'''.


If a person is unable to afford the court’s fees, they can file an Application to the Registrar (Form 16) together with a Statement of Finances.   If accepted, the party will be exempted under Rule 20(1) from paying fees with respect to that court file.  
If a person is unable to afford the court’s fees, they can file an Application to the Registrar (Form 16) together with a Statement of Finances. If accepted, the party will be exempted under Rule 20(1) from paying fees with respect to that court file.


An unsuccessful litigant must, unless a judge or registrar orders otherwise, pay to the successful party:  
An unsuccessful litigant must, unless a judge or registrar orders otherwise, pay to the successful party:
*any fees the successful party paid for filing any documents;
*reasonable amounts the party paid for serving any documents; and
*any other reasonable charges or expenses that the judge or registrar considers directly relate to the conduct of the proceeding (See ''[http://pm.cle.bc.ca/clebc-pm-web/manual/42757/reference/casePopup.do?id=11138 Bagry v. Aoujla]'', [1994] B.C.J. No. 1212 (QL) (Prov. Ct.); ''[http://pm.cle.bc.ca/clebc-pm-web/manual/42757/reference/casePopup.do?id=11209 Gaudet v. Mair]'', [1996] B.C.J. No. 2547 (QL) (Prov. Ct.); ''[http://pm.cle.bc.ca/clebc-pm-web/manual/42757/reference/casePopup.do?id=24429 Faulkner v. Sellars]'' (1998), 9 C.C.L.I. (3d) 247 (B.C. Prov. Ct.); ''[http://canlii.ca/t/1jpxj Johnston v. Morris]'', 2004 BCPC 511).


Under no circumstances can any party recover any fees paid to a lawyer with respect to the proceeding: s. 19(4) of the SCA; however, reasonable disbursements charged by a lawyer with respect to the proceeding may be awarded to the successful party.
*  any fees the successful party paid for filing any documents;
*  reasonable amounts the party paid for serving any documents; and
*  any other reasonable charges or expenses that the judge or registrar considers directly related to the conduct of the proceeding ([http://pm.cle.bc.ca/clebc-pm-web/manual/42757/reference/casePopup.do?id=1120 ''Gaudet v Mair'', [1996<nowiki>]</nowiki> BCJ. No. 2547 (QL) (Prov Ct)]; [http://pm.cle.bc.ca/clebc-pm-web/manual/42757/reference/casePopup.do?id=24429 ''Faulkner v. Sellars'' (1998), 9 CCLI (3d) 247 (BC Prov Ct)]; [http://canlii.ca/t/1jpxj ''Johnston v. Morris'', 2004 BCPC 511]).
 
Under no circumstances can any party recover any fees paid to a lawyer with respect to the proceeding: s 19(4) of the ''Small Claims Act''; however, reasonable disbursements charged by a lawyer with respect to the proceeding may be awarded to the successful party.


== B. Supreme Court of British Columbia ==
== B. Supreme Court of British Columbia ==


The Supreme Court has a broad jurisdiction. It is not bound by any monetary limits and there are few restrictions on the types of claims that it can hear. The Supreme Court can grant injunctions, conduct judicial reviews, and make new law. The Supreme Court is not designed for lay litigants. Parties without legal training or legal advice may find it much more difficult to navigate than Small Claims Court. There are,  however, a number of resources ([[Governing Legislation and Resources for Small Claims (20:II)#4. Other Resources | II.4. Other Resources]]) to help lay litigants bring and defend claims in Supreme Court. The court fees in Supreme Court are higher than in Small Claims Court; they can be waived, however, for those who cannot afford them. In Supreme Court, the losing party will often be ordered to pay to the successful party a portion of that party’s reasonable legal costs. Costs are awarded using a tariff system and generally on a party and party basis that usually amounts to about twenty percent of the successful party’s costs. While it is possible for the successful party to be fully indemnified through an award of special costs, also known as solicitor-client costs, this is rare and should not be expected.
The Supreme Court has broad jurisdiction. It is not bound by any monetary limits and there are few restrictions on the types of claims that it can hear. The Supreme Court can grant injunctions, conduct judicial reviews, and make new laws. The Supreme Court is not designed for lay litigants. Parties without legal training or legal advice may find it much more difficult to navigate than Small Claims Court. There are,  however, a number of resources ([[Governing Legislation and Resources for Small Claims (20:II)#4. Other Resources | II.4. Other Resources]]) to help lay litigants bring and defend claims in Supreme Court. The court fees in Supreme Court are higher than in Small Claims Court; they can be waived, however, for those who cannot afford them. In Supreme Court, the losing party will often be ordered to pay to the successful party a portion of that party’s reasonable legal costs. Costs are awarded using a tariff system and generally on a party and party basis that usually amounts to about twenty percent of the successful party’s costs. While it is possible for the successful party to be fully indemnified through an award of special costs, also known as solicitor-client costs, this is rare and should not be expected.


== C. Civil Resolution Tribunal ==
== C. Civil Resolution Tribunal ==


The Civil Resolution Tribunal (CRT) is designed to be an alternative to Small Claims Court. The role of the Civil Resolution Tribunal is to encourage the resolution of disputes by agreement between the parties, and if resolution by agreement is not reached, then to resolve the dispute by deciding the claims brought to the tribunal by the parties. The Civil Resolution Tribunal Act [CRTA] and Civil Resolution Tribunal Amendment Act [CRTAA] set out the general process and jurisdiction.  
The role of the Civil Resolution Tribunal is to encourage the resolution of disputes by agreement between the parties, and if resolution by agreement is not reached, then to resolve the dispute by deciding the claims brought to the tribunal by the parties. The ''Civil Resolution Tribunal Act'' sets out the general process and jurisdiction. For up-to-date information on the Civil Resolution Tribunal, associated legislative changes, and the official rules please visit their website at https://www.civilresolutionbc.ca/.


For up to date information on the Civil Resolution Tribunal, associated legislative changes, and the official rules, please visit their website at https://www.civilresolutionbc.ca/.  
=== 1. Jurisdiction ===


=== 1. Jurisdiction ===
The CRT has jurisdiction over small claims disputes up to $5,000, strata property matters, certain disputes about motor vehicle accidents and injuries, and disputes involving societies and co-operative associations. The tribunal will not determine if they have jurisdiction over disputes until an application for dispute resolution is submitted and the required fee paid. While jurisdictional issues are screened at the intake stage, a tribunal member retains discretion to determine whether the dispute is within the tribunal’s jurisdiction. Applicants who want to know if their claim is within the tribunal’s jurisdiction before filing a dispute may try using the CRT’s Solution Explorer or may need to seek legal advice.  


The CRT has jurisdiction over small claims disputes up to $5000, strata property matters, disputes about motor vehicle accidents and injuries, and disputes involving societies and co-operative associations.  The tribunal will not determine if they have jurisdiction over disputes until an application for dispute resolution is submitted and the required fee paid. While jurisdictional issues are screened at the intake stage, a tribunal member retains discretion to determine whether the dispute is within the tribunal’s jurisdiction. Applicants who want to know if their claim is within the tribunal’s jurisdiction before filing a dispute, may try using the CRT’s Solution Explorer or may need to seek legal advice.  
Sometimes, disputes may be “hybrids” in that they include strata, co-operative, motor vehicle injury and/or small claims elements. In general, where a dispute has elements of both a small claim or another type of claim (most commonly strata), the CRT will not consider it a small claim. Applicants should consult the CRT to determine whether two separate applications should be made.  
==== a) Small Claims Matters ====


Sometimes, disputes may be “hybrids” in that they include strata, co-operative, motor vehicle injury and/or small claims elements. In general, where a dispute has elements of both a small claim or another type of claim (most commonly strata), the CRT will not consider it a small claim. Applicants should consult the CRT to determine whether two separate applications should be made.
The tribunal’s small claims jurisdiction is similar to that of the Small Claims Court, however, while the Small Claims Court can resolve claims between $5,001 and $35,000, the CRT is limited in jurisdiction to resolving small claims disputes of $5,000 or under. If a claim is over $5,000 in total value, it may be reduced to $5,000 or less in order to make an application for dispute resolution at the CRT but this requires abandoning the amount that is over $5,000. This means that part of the claim is gone and can no longer be claimed at the CRT or anywhere else.


==== a) Small Claims Matters ====
The Civil Resolution Tribunal has jurisdiction over the following types of small claims matters:
*  Loans and Debt (e.g. a claim for money loaned to someone and not repaid);
*  Contract (e.g. A claim for damages caused by the respondent’s failure to properly complete a contract);
*  Personal Injury;
*  Personal property (e.g. a claim for damages caused to the applicant’s property or return of personal property);
*  Consumer transactions (e.g.  a claim for damages for faulty merchandise);
*  Insurance Disputes; and
*  Some employment.


The tribunal’s small claims jurisdiction is similar to that of the Small Claims Court, however while the Small Claims Court can resolve claims between $5,001 and $35,000, the CRT is limited in jurisdiction to resolving small claims disputes of $5,000 or under. If a claim is over $5,000 in total value, it may be reduced to $5,000 or less in order to make an application for dispute resolution at the CRT but this requires abandoning the amount that is over $5,000. This means that part of the claim is gone and can no longer be claimed at the CRT or anywhere else.
However, it does not have jurisdiction over claims that
*  involve slander, defamation or malicious prosecution (''CRTA'', s 119(a));
*  are deemed sufficiently complex that they would benefit from being adjudicated by the Court (''CRTA'', s 11(1)(c));
*  have already been filed or resolved through another legally binding process or other dispute resolution process;
*  fall within the jurisdiction of other tribunals (i.e., the Residential Tenancy Branch);
*  are frivolous, vexatious or an abuse of process;
*  are against the government, or which the government is a party to the dispute (Note: municipalities do not fall within “government” in this context; ''CRTA'', s 119(b)); or
*  involve the application of the ''Canadian Charter of Rights and Freedoms''. Note: the CRT does not have jurisdiction over a question of a conflict between the ''Human Rights Code'' and another enactment. The CRT also does not have jurisdiction over constitutional questions (''CRTA'', s 114).


The Small Claims tribunal has jurisdiction over the following types of matters:
*Loans and Debt (ex. a claim for money loaned to someone and not repaid);
*Contract (ex. A claim for damages caused by the respondent’s failure to properly complete a contract);
*Personal Injury;
*Personal property (ex. a claim for damages caused to the applicant’s property or return of personal property);
*Consumer transactions (ex. a claim for damages for faulty merchandise);
*Insurance Disputes;
*Some employment (ex. a claim that the respondent complete work required under a contract or that they pay the applicant for work done for them)
However, it does not have jurisdiction over claims:
*that involve slander, defamation or malicious prosecution (CRTA s. 3.1(2));
*that are deemed sufficiently complex that they would benefit from being adjudicated by the Provincial Court (CRTA s.12.1(3));
*that are in a class of claims prescribed by regulation as being excluded from the jurisdiction of the tribunal;
*that have already been filed or resolved through another legally binding process or other dispute resolution process;
*that fall within the jurisdiction of other tribunals (e.g.,x. the Residential Tenancy Board);
*that are frivolous, vexatious or an abuse of process;
*that are against the government, or which the government is a party to the dispute (CRTA s.3.1(2));
*that involve the application of the Canadian Charter of Rights and Freedoms (CRTA s. 3.8).


==== b) Strata Property Matters ====
==== b) Strata Property Matters ====


The CRT can resolve a wide variety of disputes between owners and tenants of strata properties and strata corporations, but can only help with disputes where the event triggering the dispute happened in BC. Unlike the Small Claims jurisdiction of the CRT, the Strata Property jurisdiction of the CRT has no monetary limit. A person may make a request for tribunal resolution of a claim that concerns:  
The CRT can resolve a wide variety of disputes between owners and tenants of strata properties and strata corporations but can only help with disputes where the event triggering the dispute happened in BC. Unlike the Small Claims and Motor Vehicle Injury jurisdictions of the CRT, the Strata Property jurisdiction of the CRT has no monetary limit. A person may make a request for tribunal resolution of a claim that concerns:
*the interpretation or application of the ''Strata Property Act'' or a regulation, bylaw, or rule under that Act;  
 
*the common property or common assets of the strata corporation;  
* the interpretation or application of the ''Strata Property Act'' or regulation, bylaw, or rule under that Act;
*the use or enjoyment of a strata lot;  
* the common property or common assets of the strata corporation;
*unfair, arbitrary or non-enforcement of strata bylaws, such as noise, pets, parking, rentals;
* the use or enjoyment of a strata lot (Note: Recent CRT cases have concluded that the CRT does not have jurisdiction under its Strata Property jurisdiction to resolve neighbour disputes, such as an owner claiming against another owner in nuisance or negligence for noise or water leak. If you have a dispute with another resident in a strata you may wish to seek legal advice);
*money owing, including money owing as a fine, under the ''Strata Property Act'' or a regulation, bylaw or rule under that Act
* unfair or arbitrary enforcement, or non-enforcement, of strata bylaws, such as noise, pets, parking, rentals, and compliance with the ''BC Human Rights Code'';
*financial responsibility for repairs;
* money owing, including money owing as a fine, under the ''Strata Property Act'' or a regulation, bylaw, or rule under that Act;
*an action or threatened action by the strata corporation, including the council, in relation to an owner or tenant;  
* financial responsibility for repairs;
*a decision of the strata corporation, including the council, in relation to an owner or tenant; or  
* an action or threatened action by the strata corporation, including the council, in relation to an owner or tenant;
*the exercise of voting rights by a person who holds 50% or more of the votes, including proxies, at an annual or special general meeting.  
* a decision of the strata corporation, including the council, in relation to an owner or tenant; or
* the exercise of voting rights by a person who holds 50% or more of the votes, including proxies, at an annual or special general meeting.
 
The foregoing list contains a number of limitations. A person considering tribunal resolution of a claim listed above should review s 122 of the ''Civil Resolution Tribunal Act'' to ensure that a limitation does not deny jurisdiction to the tribunal.


The foregoing list contains a number of limitations.  A person considering tribunal resolution of a claim listed above should review s 3.6 (2) of the CRTAA to ensure that a limitation does not deny jurisdiction to the tribunal.


==== c) Motor Vehicle Injury Matters ====
==== c) Motor Vehicle Injury Matters ====


The CRT can resolve certain motor vehicle injury disputes stemming from motor vehicle accidents that occurred within BC on or after April 1st, 2019. Damages of up to $50,000 of total damages can be awarded; however, if the CRT determines that the injury is a “minor injury,” then damages for pain and suffering are limited to: $5,500 for accidents that occurred between April 1st, 2019, and March 31st, 2020; and, $5,627 for accidents that occurred between April 1st, 2020, and March 31st, 2021. For accidents that happened before April 1st, 2019, it may still be possible to apply for dispute resolution if the claim falls under the CRT’s small claims jurisdiction, although claims will be capped at $5,000. A person may make a request for tribunal resolution of a claim that concerns:
The Motor Vehicle Injury jurisdiction is currently complex and evolving. For accidents between April 1, 2019, and April 30, 2021, the CRTA gives the CRT jurisdiction over disputes about accident benefits, minor injury determinations, and liability and damages claims up to $50,000. The constitutionality of the CRT’s jurisdiction over minor injury determinations and fault and damage claims up to $50,000 are being litigated ([https://www.bccourts.ca/jdb-txt/sc/21/03/2021BCSC0348.htm ''Trial Lawyers’ Association of British Columbia v British Columbia (Attorney General)'', 2021 BCSC 348, at para 414]). This is the BCSC case declaring the provisions unconstitutional. There is nothing really to point to regarding the appeal). In the meantime, people can proceed to either the CRT or the court. The court challenge does not affect the CRT’s jurisdiction over entitlement to accident benefits. Seek legal advice to determine which process is best for you. For more information, visit [https://%20https://civilresolutionbc.ca/resources/where-can-i-file-a-claim-for-a-vehicle-accident-injury/ https:// https://civilresolutionbc.ca/resources/where-can-i-file-a-claim-for-a-vehicle-accident-injury/].
*whether a party should receive benefits, a party’s benefits should continue, and if the benefits should be started again after being cut off for motor vehicle accidents that occurred within Canada or the USA;
 
*“minor injury” determinations;
For accidents May 1, 2021, and after, the CRT has jurisdiction over entitlement to benefits under the new Enhanced Care model; see [https://civilresolutionbc.ca/british-columbias-motor-vehicle-accident-enhanced-care-insurance/ https://civilresolutionbc.ca/british-columbias-motor-vehicle-accident-enhanced-care-insurance]/.
*compensation for types of damage including: pain and suffering, past and/or future income loss, future care costs, out-of-pocket expenses, and property damage to a party’s vehicle and its contents;
*accident fault determinations (this will automatically be done for damages claims). The CRT is not bound by fault determinations made by an insurer.


The foregoing list contains a number of limitations. A person considering tribunal resolution of a claim listed above should review s 134 of the Civil Resolution Tribunal Act to ensure that a limitation does not deny jurisdiction to the tribunal.


==== d) Societies and Cooperative Associations ====
==== d) Societies and Cooperative Associations ====


The CRT can adjudicate disputes about BC societies that are incorporated with the BC Corporate Registry along with housing and community service cooperative associations. Disputes involving other types of cooperatives, unincorporated societies, societies incorporated outside of BC, and “for-profit” societies are outside of the CRT’s jurisdiction. A person may make a request for tribunal resolution of a claim that concerns:
The CRT can adjudicate disputes about BC societies and cooperative associations. Disputes involving other types of cooperatives, unincorporated societies, societies incorporated outside of BC, and “for-profit” societies are outside of the CRT’s jurisdiction.
*the interpretation or application of the BC Societies Act or a regulation, constitution or bylaw under that Act, including a request to inspect, or to receive a copy of, a record of a society;
 
*an action or threatened action by the society or its directors in relation to a member;
The ''Societies Act'' governs societies in BC, and the CRT may only take disputes about societies that are incorporated in BC with the BC Corporate Registry (''Societies Act'', SBC 2015, c 18, s 14). A person may make a request for tribunal resolution of a claim that concerns:
*a decision of the society or its directors in relation to a member.
 
* the interpretation or application of the BC Societies Act or a regulation, constitution, or bylaw under that Act, including a request to inspect, or to receive a copy of, a record of a society;
* an action or threatened action by the society or its directors in relation to a member; and
* a decision of the society or its directors in relation to a member.
 
The foregoing list contains a number of limitations. A person considering tribunal resolution of a claim listed above should review s 130 of the ''Civil Resolution Tribunal Act'' to ensure that a limitation does not deny jurisdiction to the tribunal (''Civil Resolution Tribunal Act'', SBC 2012, c 25).
 
The ''Cooperative Associations Act'' governs cooperative associations in BC, and the CRT may only take disputes about its provincial housing or community service cooperatives (''Cooperative Association Act'', SBC 1999, c 28, s 159.5). The Act enables persons to make a request for the tribunal resolution of a claim that concerns:
 
*  Interpreting legislation, regulations, memoranda or rules about cooperatives;
*  Ordering a cooperative to provide access to its records;
*  Ordering a cooperative to comply with its bylaws or the ''Cooperative Association Act''; and
*  the person examining, taking extracts from, receiving a copy of or obtaining the record (''Cooperative Association Act'', SBC 1999, c 28, s 159.5).  


The foregoing list contains a number of limitations. A person considering tribunal resolution of a claim listed above should review s 130 of the Civil Resolution Tribunal Act to ensure that a limitation does not deny jurisdiction to the tribunal.
As per Societies, the foregoing list contains a number of limitations; see s 126 of the ''Civil Resolution Tribunal Act''. For example, claims cannot be made with respect to any matter relating to terminating membership, expelling members, winding up the cooperative association, or appealing decisions made by the Registrar of Companies.




=== 2. Process ===
=== 2. Process ===


Using the tribunal to resolve a dispute within its jurisdiction is mandatory by default. However, a party may apply for an exemption under the Civil Resolution Tribunal Act. Furthermore, if the tribunal refuses to resolve a dispute, the courts can hear that dispute. The tribunal is designed to be more informal, faster, and less expensive than Small Claims Court, and will be conducted primarily using the internet and email. Unlike Small Claims Court, the tribunal generally requires the parties to be self-represented; lawyers are generally not permitted (CRTA, s 20). There are exceptions to this, including where a party is a minor or has impaired capacity, where the rules permit the party to be represented or where the tribunal permits representation because it is in the interests of justice and fairness. If a party wishes to request a representative, they should contact the CRT directly to obtain a Representation Request Form.
Using the tribunal to resolve a dispute within its jurisdiction is mandatory by default. However, a party may apply for an exemption under the ''Civil Resolution Tribunal Act''. Furthermore, if the tribunal refuses to resolve a dispute, the courts can hear that dispute. The tribunal is designed to be more informal, faster, and less expensive than Small Claims Court, and will be conducted primarily using the internet and email. Unlike Small Claims Court, the tribunal generally requires the parties to be self-represented; lawyers are generally not permitted (''CRTA'', s 20). There are exceptions to this, including where a party is a minor or has impaired capacity, where the rules permit the party to be represented or where the tribunal permits representation because it is in the interests of justice and fairness. If a party wishes to request a representative, they should contact the CRT directly to obtain a Representation Request Form.  
 
'''NOTE:''' Parties may obtain legal assistance and/or advice without submitting a Form, however, their lawyer will not be able to participate directly in the CRT process.


'''NOTE:''' Parties may obtain legal assistance and/or advice without submitting a Form, however their lawyer will not be able to participate directly in the CRT process.  
For a tribunal small claim, if a party is unhappy with the tribunal decision, they will be able to file a notice of objection and bring the small claim as a claim in the Provincial Court (''CRTA'', s 56.1). A party who is dissatisfied with the ruling on any other matter can only seek limited judicial review in the Supreme Court of British Columbia. The standard of review is variable because courts have struggled with the interpretation of s 58 of the ''Administrative Tribunals Act''. As such, different standards of review apply to different types of cases. For example, the standard of review for CRT decisions on strata property matters is correctness. Generally speaking, the standard of review is correctness unless the decision relates to:


For a tribunal small claim, if a party is unhappy with the tribunal decision, they will be able to file a notice of objection and bring the small claim as a claim in the Provincial Court (''Bill 19, Civil Resolution Tribunal Amendment Act'', 2015, 4th Sess, 40th Parl, British Columbia, 2015 (assented to May 14th, 2015) s 27).  A party who is dissatisfied with the ruling on a matter can only seek limited judicial review in the Supreme Court of British Columbia. The standard of review is correctness unless the decision relates to:
* findings of fact for which the finding must either be unreasonable or made without any evidence to support it;
*findings of fact for which the finding must either be unreasonable or made without any evidence to support it;
* discretionary decisions for which the decision must be arbitrary, made in bad faith, be based entirely or predominantly on irrelevant factors, or fail to comply with a statute; or
*discretionary decisions for which the decision must be arbitrary, made in bad faith, be based entirely or predominantly on irrelevant factors, or fail to comply with a statute; or
* natural justice and procedural fairness which are considered with the tribunal’s mandate in mind (''Administrative Tribunals Act'', SBC 2004, c 45, s 58(2)).
*natural justice and procedural fairness which are considered with the tribunal’s mandate in mind.


Resolving a dispute through the tribunal has up to three phases. See [[Civil_Resolution_Tribunal_Procedures_(20:App_H) | Appendix H]] for more details on the Tribunal’s procedures.


=== 3. General ===
=== 3. General ===


Once the tribunal has accepted the request for tribunal resolution and issued a Dispute Notice, a party may not bring or continue a claim in court more than 28 days after one of the following applicable dates (CRTA, 2 13.2):  
The first step in the CRT process is filing your claim. Fill in the online application form and pay the fee. Afterward, the CRT will issue the respondent a Dispute Notice. Parties may not bring or continue a claim in court more than 28 days after one of the following applicable dates:  
*the tribunal notifies the parties of its refusal to facilitate the settlement of, resolve, or adjudicate the claim;
 
*the date the tribunal certifies that case management is completed, unless the claim has been referred to a hearing under section 30;
* the date the party receives notice of the decision;
*the date a party files a notice of objection; or
*  the date of a court order that the CRT not adjudicate a claim; or
*the date the time for filing a notice of objection expires.
* the date the CRT certifies that the party has completed the CRT’s process, following the party making a notice of objection  
under the ''Civil Resolution Tribunal Act'', s 56.2.
 
The CRT orders are enforceable as an order of the court unless a party makes a notice of objection under s 56.1 of the ''Civil Resolution Tribunal Act''.


Tribunal orders are enforceable as an order of the court (CRTA, ss 57, 58, and 58.1),  unless a party makes a notice of objection under CRTA s 56.1.


== D. Alternative Dispute Resolution ==
== D. Alternative Dispute Resolution ==
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Alternative dispute resolution is useful because it is efficient, inexpensive, '''confidential''', informal, and flexible; the parties have control over the outcome. A trial, on the other hand, is formal, less flexible, and can be more expensive. With few exceptions, everything that is said in a courtroom or written in a filed document can be accessed by any member of the public.  
Alternative dispute resolution is useful because it is efficient, inexpensive, '''confidential''', informal, and flexible; the parties have control over the outcome. A trial, on the other hand, is formal, less flexible, and can be more expensive. With few exceptions, everything that is said in a courtroom or written in a filed document can be accessed by any member of the public.  


Parties who wish to preserve their relationship, avoid the stress of trial, keep the details of their dispute private, or resolve their dispute in months instead of more than a year should seriously consider alternative dispute resolution.
Parties who wish to preserve their relationship, avoid the stress of a trial, keep the details of their dispute private, or resolve their dispute in months instead of more than a year should seriously consider alternative dispute resolution.


=== 1. Negotiations ===
=== 1. Negotiations ===


Negotiation is cost and risk free. Any contact between the parties should be used to attempt to negotiate a settlement. Parties can negotiate a settlement at any point before a judgment is pronounced. Negotiations are without prejudice, which means they are confidential between the parties and cannot be used against a party in court. Any documentation related to negotiation should have the words “WITHOUT PREJUDICE” written across the top.  
Negotiation is cost and risk-free. Any contact between the parties should be used to attempt to negotiate a settlement. Parties can negotiate a settlement at any point before a judgment is pronounced. Negotiations are without prejudice, which means they are confidential between the parties and cannot be used against a party in court. Any documentation related to negotiation should have the words “WITHOUT PREJUDICE” written across the top.  


Ask the other party if he or she is represented by a lawyer. If so, all communication should be with the lawyer. If the other party is not represented, ask the other party if he or she is willing to discuss the claim.  
Ask the other party if he or she is represented by a lawyer. If so, all communication should be with the lawyer. If the other party is not represented, ask the other party if he or she is willing to discuss the claim.  


Telephone technique should be '''firm''' but '''not argumentative'''. Try to negotiate the best offer possible.  
Telephone technique should be '''firm''' but '''not argumentative'''. Try to negotiate the best offer possible.  
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Make a written plan and keep detailed notes of each conversation as it occurs. Plan how best to find out the other side’s position and how best to put forward your position.  
Make a written plan and keep detailed notes of each conversation as it occurs. Plan how best to find out the other side’s position and how best to put forward your position.  


If a settlement is reached, a letter should be sent to the other party to confirm the agreement. Enclose a duplicate copy for the appropriate party to sign and return to you. Any settlement should include a mutual release agreement in which both parties agree to not bring any further claims against each other and to withdraw any other proceedings that may have been commenced.  
If a settlement is reached, a letter should be sent to the other party to confirm the agreement. Enclose a duplicate copy for the appropriate party to sign and return to you. Any settlement should include a mutual release agreement in which both parties agree to not bring any further claims against each other and to withdraw any other proceedings that may have been commenced.  


'''NOTE:''' If there are multiple defendants, a claimant should obtain legal advice to ensure that an agreement with one defendant does not inadvertently release the other defendants from liability.
'''NOTE:''' If there are multiple defendants, a claimant should obtain legal advice to ensure that an agreement with one defendant does not inadvertently release the other defendants from liability.


=== 2. Mediation ===
=== 2. Mediation ===


Mediation is a voluntary process in which an independent, neutral party listens to each party’s position, focuses the issues in dispute, and assists the parties to come to a settlement agreement. While the mediator plays an active role in ensuring discussion remains productive, the ultimate responsibility for resolving the dispute rests with the parties. The purpose of mediation is not to determine who wins and loses, but to find solutions that meet the needs of the people involved.  
Mediation is a voluntary process in which an independent, neutral party listens to each party’s position, focuses on the issues in dispute, and assists the parties to come to a settlement agreement. While the mediator plays an active role in ensuring discussion remains productive, the ultimate responsibility for resolving the dispute rests with the parties. The purpose of mediation is not to determine who wins and loses, but to find solutions that meet the needs of the people involved.  


Mediation as an alternative to litigation is often a more expedient, less expensive, and more satisfactory route than litigation. In order to mediate outside of the Small Claims Court process, all parties must agree. The parties typically share the cost of mediation.  
Mediation as an alternative to litigation is often a more expedient, less expensive, and more satisfactory route than litigation. In order to mediate outside of the Small Claims Court process, all parties must agree. The parties typically share the cost of mediation.  


The Civil Resolution Tribunal’s facilitation process is essentially a mediation. In fulfilling its mandate, the role of the Civil Resolution Tribunal is “to encourage the resolution of disputes by agreement between the parties” (CRTA, s 2(3)) before resolving the dispute by deciding the claims brought to the tribunal. The tribunal’s mandate is to provide dispute resolution services in a manner that is accessible, speedy, economical, informal and flexible (CRTA, s 2(2)).  
The Civil Resolution Tribunal’s facilitation process is essentially a mediation. In fulfilling its mandate, the role of the Civil Resolution Tribunal is “to encourage the resolution of disputes by agreement between the parties” (''CRTA'', s 2(3)) before resolving the dispute by deciding the claims brought to the tribunal. The tribunal’s mandate is to provide dispute resolution services in a manner that is accessible, speedy, economical, informal, and flexible (''CRTA'', s 2(2)).  


The Small Claims Court requires that parties participate in either a settlement conference or mediation. Both processes are highly successful in resolving disputes and there is no additional cost to either party. For information on these processes, see the  [http://www.ag.gov.bc.ca/courts/small_claims/info/guides.htm Small Claims Procedural Guides].   
The Small Claims Court requires that parties participate in either a settlement conference or mediation. Both processes are highly successful in resolving disputes and there is no additional cost to either party. For information on these processes, see the  [http://www.ag.gov.bc.ca/courts/small_claims/info/guides.htm Small Claims Procedural Guides].   


Parties who choose to mediate outside of the Small Claims Court process can [http://www.mediatebc.com/Find-a-Mediator.asp choose their mediator], resolve the dispute sooner and on a more convenient timeline, and spend more time resolving the dispute than the approximately 2.5  hours allocated by the court. Also, since both parties would have agreed to mediate, settlement is more likely than if mediation is compulsory.  
Parties who choose to mediate outside of the Small Claims Court process can choose their mediator ([http://www.mediatebc.com/Find-a-Mediator.aspx Mediate BC website]), resolve the dispute sooner and on a more convenient timeline, and spend more time resolving the dispute than the approximately 2.5  hours allocated by the court. Also, since both parties would have agreed to mediate, settlement is more likely than if mediation is compulsory.  


=== 3. Arbitration ===
=== 3. Arbitration ===


Arbitration is a voluntary process in which an independent, neutral party will listen to each party’s position and resolve the conflict by choosing one of the party’s positions. If the arbitrator’s decision is binding, the dispute is settled. If the arbitrator’s decision is non-binding, the parties may accept it or proceed to litigation. Arbitration can offer a very quick resolution to disputes and encourages both parties to present reasonable offers in order to increase the likelihood that their proposal will be selected. In order to arbitrate, all parties must agree. The parties typically share the cost of arbitration. The Small Claims Court does not require or provide arbitration; parties who wish to arbitrate must do so on their own. (See [http://www.bcami.com British Columbia Arbitration and Mediation Institute]).
Arbitration is a voluntary process in which an independent, neutral party will listen to each party’s position and resolve the conflict by choosing one of the party’s positions. If the arbitrator’s decision is binding, the dispute is settled. If the arbitrator’s decision is non-binding, the parties may accept it or proceed to litigation. Arbitration can offer a very quick resolution to disputes and encourages both parties to present reasonable offers in order to increase the likelihood that their proposal will be selected. In order to arbitrate, all parties must agree. The parties typically share the cost of arbitration. The Small Claims Court does not require or provide arbitration; parties who wish to arbitrate must do so on their own ([http://www.bcami.com/ the British Columbia Arbitration and Mediation Institute website]).




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