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Difference between revisions of "Complaints against Doctors (5:XI)"
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Complaints against Doctors (5:XI) (view source)
Revision as of 20:46, 9 August 2021
, 20:46, 9 August 2021no edit summary
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{{REVIEWED LSLAP | date= | {{REVIEWED LSLAP | date= June 30, 2021}} | ||
{{LSLAP Manual TOC|expanded = complaints}} | {{LSLAP Manual TOC|expanded = complaints}} | ||
All licensed physicians and surgeons who can practice in British Columbia must register with the College of Physicians and Surgeons of British Columbia (CPSBC). As of August 31, 2020, the CPSBC amalgamated with the College of Podiatric Surgeons. Both are now considered under CPSBC. The CPSBC also amended their Bylaws to reflect these changes. You may see more information about the amalgamation here: [https://www.cpsbc.ca/amalgamation-college-podiatric-surgeons-british-columbia https://www.cpsbc.ca/amalgamation-college-podiatric-surgeons-british-columbia]. | |||
If you wish to file a complaint against your doctor, there are four options: | If you wish to file a complaint against your doctor, there are four options: | ||
#Talk to your doctor | #Talk to your doctor | ||
#File a complaint with the | #File a complaint with the CPSBC | ||
#Speak to a lawyer or the police for advice if you believe your doctor has violated a criminal law | #Speak to a lawyer or the police for advice if you believe your doctor has violated a criminal law | ||
#Speak to a lawyer for advice about suing the doctor (i.e., medical malpractice) | #Speak to a lawyer for advice about suing the doctor (i.e., medical malpractice) | ||
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To file a complaint, there are three steps: | To file a complaint, there are three steps: | ||
#Complete and submit a Complaint Form (found on the College’s website). | #Complete and submit a Complaint Form (found on the College’s [https://www.cpsbc.ca/amalgamation-college-podiatric-surgeons-british-columbia website]). | ||
#Make the complaint in writing; include your name, address, telephone number, the name and address of the doctor, the facts of the incident, and permission to send a copy of the complaint to your doctor. | #Make the complaint in writing; include your name, address, telephone number, the name and address of the doctor, the facts of the incident, and permission to send a copy of the complaint to your doctor. | ||
#Send the written complaint to: | #Send the written complaint to: | ||
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{{ResourcesLSLAP_addressphone | {{ResourcesLSLAP_addressphone | ||
| address = 300– 669 Howe Street <br /> Vancouver BC V6C 0B4 <br /> | | address = 300– 669 Howe Street <br /> Vancouver BC V6C 0B4 <br /> | ||
| phone = 604-733- | | phone = 604-733-3503 (fax) | ||
| email = complaints@cpsbc.ca | |||
}} | }} | ||
Once the College reviews the written complaint, it will begin an investigation. This includes obtaining further relevant information and, potentially, relevant medical records. The physician will respond to the complaint. The College’s Inquiry Committee (made up of senior doctors and members of the public) will conduct a review of your complaint. If the College finds the complaint is valid, the physician may be expected to change aspects of his or her practice, or undertake further education. The College may also issue remedial advice or reprimand the physician if there is a significant departure from the CMA Code of Ethics. In extreme cases, the College may prohibit a physician from | You may send the complaint via mail, fax, or email. | ||
Once the College reviews the written complaint, it will begin an investigation. This includes obtaining further relevant information and, potentially, relevant medical records. The physician will respond to the complaint. The College’s Inquiry Committee (made up of senior doctors and members of the public) will conduct a review of your complaint. If the College finds the complaint is valid, the physician may be expected to change aspects of his or her practice, or undertake further education. The College may also issue remedial advice or reprimand the physician if there is a significant departure from the CMA Code of Ethics. In extreme cases, the College may prohibit a physician from practicing medicine. | |||
Please note that there is a special procedure for sexual misconduct complaints. You can either phone the College immediately at 604-733-7758 or submit a letter outlining the incident. | Please note that there is a special procedure for sexual misconduct complaints. You can either phone the College immediately at 604-733-7758 or submit a letter outlining the incident. | ||