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| On its face, residential care has a myriad of mechanisms available to address problems in this area. At the same time, there can be legislative gaps and systems may not function in ways that allow residents or families access to those problem resolution processes. Where there are apparently appropriate laws, public and private bodies always have a choice - to interpret and apply these narrowly and technically (which often leads to inaction), or more hopefully, to interpret them in ways that are supportive of good care for people living in British Columbia’s residential care facilities. | | On its face, residential care has a myriad of mechanisms available to address problems in this area. At the same time, there can be legislative gaps and systems may not function in ways that allow residents or families access to those problem resolution processes. Where there are apparently appropriate laws, public and private bodies always have a choice - to interpret and apply these narrowly and technically (which often leads to inaction), or more hopefully, to interpret them in ways that are supportive of good care for people living in British Columbia’s residential care facilities. |
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| ====Chapter Resources====
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| =====Family/Resident Councils - Guidelines=====
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| For more information about developing and implementing a resident or family council, see:
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| •Guidelines for the Development of Resident or Family Councils Online: http://www2.gov.bc.ca/assets/gov/topic/D3E0B9FAB55484D135A5C5201D799D96/pdf/guidelines_resident__family_councils.pdf ( Last accessed May 1, 2014)
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| =====Patient Care Quality Offices=====
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| For individual health authorities:
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| '''Fraser Health Authority'''
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| [http://www.fraserhealth.ca/your_stay/submit_feedback_about_your_care/patient-care-quality-office/ www.fraserhealth.ca/your_stay/submit_feedback_about_your_care/patient-care-quality-office/]
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| Contact the Patient Care Quality Office. Complaints can be made verbally, in person, by phone or in writing.
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| Patient Care Quality Office
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| Fraser Health
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| 11762 Laity St, 4th floor
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| Maple Ridge, BC V2X 5A3
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| Tel: 1-877-880-8823
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| Fax: 604-463-1888
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| E-mail: pcqoffice@fraserhealth.ca
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| Office hours are Monday to Friday from 8:30 a.m. to 4:30 p.m. Closed on weekends and statutory holidays.
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| '''Interior Health Authority'''
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| Interior Health Patient Care Quality Office
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| 220 - 1815 Kirschner Road
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| Kelowna, BC
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| V1Y 4N7
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| Phone: 250-870-4669
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| Toll Free Number: 1-877-IHA-2001 (1-877-442-2001)
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| Fax: 250-870-4670
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| E-mail: Contact us by email
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| Office hours: 8:30am - 4:30pm PST; Monday-Friday, excluding statutory holidays http://www.interiorhealth.ca/YourCare/PatientCareQualityOffice/Pages/default.aspx
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| '''Vancouver Coastal Health Authority'''
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| [http://www.vch.ca/your_stay/in_general/patient_care_quality_office/patient_care_quality_office www.vch.ca/your_stay/in_general/patient_care_quality_office/patient_care_quality_office]
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| Patient Care Quality Office
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| Vancouver Coastal Health and Providence Health Care
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| Room CP-380 – 855 West 12th Avenue
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| Vancouver, BC V5Z 1M9
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| Tel: 1.877.993.9199
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| Fax: 604.875.5545
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| Email: pcqo@vch.ca
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| Office hours are Monday to Friday, 8:30 a.m. - 4:30 p.m. The office is closed on statutory holidays.
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| '''Vancouver Island Health Authority'''
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| [http://www.viha.ca/patientcarequalityoffice/complaint.htm www.viha.ca/patientcarequalityoffice/complaint.htm]
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| '''Northern Health Authority'''
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| [http://www.northernhealth.ca/YourHealth/CommunityCareLicensing/Families/FilingAComplaint.aspx www.northernhealth.ca/YourHealth/CommunityCareLicensing/Families/FilingAComplaint.aspx]
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| =====Additional Resources=====
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| British Columbia Ministry of Health. Guide to the Mental Health Act, 2005
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| [http://www.health.gov.bc.ca/library/publications/year/2005/MentalHealthGuide.pdf www.health.gov.bc.ca/library/publications/year/2005/MentalHealthGuide.pdf]
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| {{REVIEWED | reviewer = BC Centre for Elder Advocacy and Support, June 2014}} | | {{REVIEWED | reviewer = BC Centre for Elder Advocacy and Support, June 2014}} |
| {{Legal Issues in Residential Care: An Advocate's Manual Navbox}} | | {{Legal Issues in Residential Care: An Advocate's Manual Navbox}} |
