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Difference between revisions of "The Basic Recourse Process under CCALA"
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The Basic Recourse Process under CCALA (view source)
Revision as of 18:28, 8 July 2014
, 18:28, 8 July 2014→Residential care regulations
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As part of the overall responsibility to assure and support the well-being of residents (“a person in care”), the operators of facilities licensed under the Community Care and Assisted Living Act (CCALA or “the Act”) and Residential Care Regulation are required to establish “fair, prompt and effective” processes for resolving complaints and disputes. ([[Chapter Five Legal Issues in Residential Care References|6]]) The Act also requires operators to ensure that the resident is not subject to retaliation as a result of anyone expressing a concern (“making a report”). ([[Chapter Five Legal Issues in Residential Care References|7]])Other Acts such as the Human Rights Code offer similar non-retaliation or protection safeguards. ([[Chapter Five Legal Issues in Residential Care References|8]]) | As part of the overall responsibility to assure and support the well-being of residents (“a person in care”), the operators of facilities licensed under the Community Care and Assisted Living Act (CCALA or “the Act”) and Residential Care Regulation are required to establish “fair, prompt and effective” processes for resolving complaints and disputes. ([[Chapter Five Legal Issues in Residential Care References|6]]) The Act also requires operators to ensure that the resident is not subject to retaliation as a result of anyone expressing a concern (“making a report”). ([[Chapter Five Legal Issues in Residential Care References|7]])Other Acts such as the Human Rights Code offer similar non-retaliation or protection safeguards. ([[Chapter Five Legal Issues in Residential Care References|8]]) | ||
===Residential care regulations | {| class="wikitable" | ||
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| width="100%" |'''Residential care regulations''' | |||
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| width="100%" |''' Dispute resolution ''' | |||
60 A licensee must: | 60 A licensee must: | ||
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:(b) ensure that there is no retaliation against a person in care as a result of anyone expressing a concern or making a complaint, and | :(b) ensure that there is no retaliation against a person in care as a result of anyone expressing a concern or making a complaint, and | ||
:(c) ensure that all complaints, concerns and disputes are responded to promptly. | :(c) ensure that all complaints, concerns and disputes are responded to promptly. | ||
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The Regulations require operators to inform residents and their representatives on admission about facility’s complaints process and how they can complain to the local health authority’s Medical Health Officer (Licensing) and the Patient Care Quality Office. ([[Chapter Five Legal Issues in Residential Care References|9]]) Operators are also required to record any complaints they receive, plus document how they responded to them. ([[Chapter Five Legal Issues in Residential Care References|10]]) | The Regulations require operators to inform residents and their representatives on admission about facility’s complaints process and how they can complain to the local health authority’s Medical Health Officer (Licensing) and the Patient Care Quality Office. ([[Chapter Five Legal Issues in Residential Care References|9]]) Operators are also required to record any complaints they receive, plus document how they responded to them. ([[Chapter Five Legal Issues in Residential Care References|10]]) | ||
