Difference between revisions of "Directing Residential Care Concerns to Health Authorities"

Directing Residential Care Concerns to Health Authorities (view source)

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 ===Volume===
-The PCQO received about 5000 care quality complaints in 2011/12 and over 4500 in 2012/13.  Optimistically this decrease may represent improvements in systems. However it may reflect frustration over whether or not the process is effective.  Less than 2% of the complaints  ( 90 cases in 2012/13) received by the PCQO were reviewed by the Patient Care Quality Review Board.
+The PCQO received about 5000 care quality complaints in 2011/12, over 4500 in 2012/13 and over 7100 in 2014/15. Less than 2% of the complaints  (90 cases in 2012/13 ans 100 in 2014/15) received by the PCQO were reviewed by the Patient Care Quality Review Board.
 ==Community Care Licensing Offices==