Chapter Five Legal Issues in Residential Care References

References

1. Meadus, J. Complaints in Long Term Care Home. Advocacy Centre for the Elderly, Toronto, ON/ Online: http://www.acelaw.ca/appimages/file/Complaints%20in%20LTC%20-%202013.pdf [Last accessed May 1, 2014]
2. Best of Care Getting It Right For Seniors In British Columbia (Part 2), Public Report 47, p. 310, Regulations (Best of Care, Part 2).
3. See for example:
   1. Webb, G. (2013). The prevention of abuse and neglect in Ontario long-term care homes. Advocacy Centre for the Elderly. p. 4 Online http://www.acelaw.ca/appimages/file/Prevention%20of%20Abuse%20&%20Neglect%20in%20LTC-2013.pdf (Last accessed May 1, 2014)
   2. Estabrooks, C.A., Poss, J. W., Squires , J.E., Teare, G. F., Morgan, D.G., Stewart, N., Doupe , M.B., Cummings, G.G. & Norton, P.G. (2013). A profile of residents in prairie nursing homes Canadian Journal on Aging / La Revue canadienne du vieillissement 32 (3), 223 – 231.
   3. Berta, W., Laporte, A., Zarnett, D., Valdmanis, V., & Anderson, G. (2006). A pan-Canadian perspective on institutional long term care. Health Policy, 79 (2–3), 175 – 194.
   4. Canadian Union of Public Employees .Residential long-term care in Canada our vision for better seniors’ care. Online : http://cupe.ca/updir/CUPE-long-term-care-seniors-care-vision.pdf (Last accessed May 1, 2014)
   5. Spencer, C., Charpentier, M., McDonald, L., Beaulieu, M., Harbison, J., Hirst, S. and Podnieks, E. (2008). National Snapshot: “Where things currently stand” – Executive Summary. Prepared for the national project A Way Forward: Promising Approaches to Abuse Prevention in Institutional Settings. University of Toronto, Institute for Life Course and Aging.
4. See, Kozak & Luckawieki, pg. 28. Also:
   1. Hansberry, M.R., Chen, E. & Gorbien, M. J. (2005). Dementia and elder abuse. Clinics in Geriatric Medicine. 21 (2), p. 315-332.
   2. Centers for Excellence on Elder Abuse and Neglect, University of California, Irvine. How at risk for abuse are people with dementia? Online: http://www.centeronelderabuse.org/docs/PwDementia_Factsheet.pdf (Last accessed May 1, 2014)
5. Drance, E. Residents Injuring Other Residents: What is Happening? What is Bring Done? 2013 Friesen Conference. Online : http://www.sfu.ca/uploads/page/05/Friesen2013_Drance.pdf (Last accessed May 1, 2014)
6. RCR Regulations, s. 60.
7. CCALA. s. 22 (3) and Regulations,
8. Human Rights Code [RSBC 1996] c. 210, s.43.
9. RCR Regulations, s. 48 (b)
10. RCR Regulations, s. 89.
11. BC Ombudsperson (February 2012). Best of Care Getting It Right For Seniors In British Columbia (Part 2), Public Report 47., F. 117 (“Ombuds, Best of Care”).
12. Ombuds, Best of Care, Recommendation 148.
13. It can make it harder for the operator to prioritize the concerns in the facility. Some operators may simply leave matters to the last and yet legally be “in time”; other may respond “in time” but in an unsatisfactory manner
14. For more information on control of visiting, see Chapter 4 on Legal Issues When Living in Residential Care.
15. RCR Regulations, s. 60 (b)
16. RCR Regulations, S. 60 (c)
17. CCALA, s. 22
18. CCALA , s. 22 (3) - must not alter, interrupt or discontinue, or threaten to alter, interrupt or discontinue, service
19. The AGA was raised in the residential care case of Bentley v. Maplewood Seniors Care Society, 2014 BCSC 165 to prevent family from removing Margot Bentley from the facility when the family disagreed with the staff about spoon feeding her, apparently against her pre-expressed wishes. [“Bentley v. Maplewood”]
20. AGA, s. 46 (4) These include, for example protections from being threatened with dismissal, refusing to employ or to continue to employ a person, or discriminating against a person with respect to employment or a term or condition of employment or membership in a profession or trade union.
21. RCR, s. 60 (b)
22. CCALA, s. 22 (3)- must not alter, interrupt, or discontinue service
23. AGA, s. 46 (1)
24. AGA, s. 46 (4) (b)
25. AGA, s. 46 (4)
26. AGA, s. 46 (4) (d)
27. CCALA, s. 22 (1)
28. CCALA, s. 22 (2)
29. AGA, s. 46 (1)
30. AGA, s. 46 ( a), (c) and (d).
31. AGA, s. 46 (4) (d)
32. CCALA, s. 22 (1)
33. AGA, s. 46 (1)
34. AGA, s. 46 (4)
35. AGA, s. 46 (4) (d)
36. Leisureworld (Ontario). The use of defamation is considered a SLAPP lawsuit (Strategic Lawsuits Against Public Participation,) basically brought to prevent complaints being raised.
37. Canadian Bar Association, BC Branch. Defamation: Libel and Slander , Script 24. Online: http://cbabc.org/For-the-Public/Dial-A-Law/Scripts/Your-Rights/240 (Last accessed May 1, 2014)
38. Grant v. Torstar Corp., 2009 SCC 61, [2009] 3 S.C.R. 640
39. Office of the Ombudsperson Best of Care Part 1 , pg 28-29.
40. Report on Assisted Living in BC. BCLI Report no. 72, CCEL Report no. 7 September 2013, pg. [“Assisted Living}
41. Assisted Living
42. See Bentley v. Maplewood.
43. CCALA, s. 7 (1) (c) and (c.1) (i) and (ii).
44. Specifically the Health Care (Consent) and Care Facility Admission Act, the Patients Property Act, and the Representation Agreement Act.
45. Ministry of Health. Community Care Facilities . “Residents Bill of Rights”. Online: http://www.health.gov.bc.ca/ccf/residents_bill_of_rights.html [“Bill of Rights”] (Last accessed May 1, 2014)
46. Bill of Rights.
47. RCR, s. 4 (a).
48. Bill of Rights , s. 4 (b). Note : A summary of the care facility’s inspection record is also available online.
49. Residents’ Bill of Rights, s. 4 (c ) and (d).
50. Residents’ Bill of Rights, s. 4 (e).
51. Guidelines, p.2
52. Ministry of Health. Home and Community Care. Accountability: Family and Resident Councils. Online http://www2.gov.bc.ca/gov/topic.page?id=96139325762343BB9F289A0C0F73D868 (Last accessed May 1, 2014)
53. Ostensibly the reason for not including people whose family are no longer residents at the facility is a fear of “political advocacy”.
54. For example Ontario’s Long-Term Care Homes Act, 2007, S.O. 2007, c. 8, s. 59-60 identifies the responsibility of the licensee to promote the establishment of the Family Council and respond to Council concerns in a specific timeframe. It sets out specific powers of the Council including rights to see the Licensee’s funding agreement information.
55. RCR, s. 38.
56. RCR, s. 40 (1).
57. Criminal Records Review Act [RSBC 1996] c. 86
58. Patient Care Quality Review Board Act, Bill, 41, 2008, s. 1
59. (2013) Patient Care Quality Office Resource Guide. Ministry of Health, p. 5. Online : http://www.phsa.ca/NR/rdonlyres/CF2CFA45-A2FC-45C6-920C-F775C740CA03/64611/PCQOResourceGuideMoHS_PHSA2012.pdf (Last accessed May 1, 2014).
60. See: Provincial Health Services Authority. Patient Care Quality Office. Online : http://www.phsa.ca/NR/rdonlyres/CF2CFA45-A2FC-45C6-920C-F775C740CA03/64611/PCQOResourceGuideMoHS_PHSA2012.pdf (Last accessed May 1, 2014). Also Note : Murtaugh, J. (2012). Patient Care Quality Program Final Evaluation Report. Prepared for BC Ministry of Health. Online: http://www.health.gov.bc.ca/library/publications/year/2012/patient-care-quality-program-evaluation-report.pdf [“Murtaugh”] Notes that staff find the PCQ timelines challenging and unreasonable.
61. Murtaugh.
62. See Murtaugh, pg. 17, Figure 1.
63. Murtaugh, pg. 24.
64. Murtaugh.
65. Murtaugh, p. 21.
66. Murtaugh, p. 41
67. "care quality complaint" means a complaint
    1. (a) respecting one or more of the following:
       1. (i) the delivery of, or the failure to deliver, health care;
       2. (ii) the quality of health care delivered;
       3. (iii) the delivery of, or the failure to deliver, a service relating to health care;
       4. (iv) the quality of any service relating to health care, and
    2. (b) made by or on behalf of the individual to whom the health care or service was delivered or not delivered. "Health care" means anything that is provided to an individual for a therapeutic, preventive, palliative, diagnostic or other health related purpose, and includes (a) a course of health care, and (b) other prescribed services relating to individuals' health or well-being.
68. HCCCFAA, s.1
69. HCCCFAA, s.1
70. Patient Quality Care Review Board Act. Bill 41 (2008). Patient Care Quality Review Board, “Legislation” . Online: http://www.patientcarequalityreviewboard.ca/legislation.html (Last accessed May 1, 2014)
71. Patient Care Quality Review Board. “About us”. Online: http://www.patientcarequalityreviewboard.ca/aboutus.html (Last accessed May 1, 2014)
72. For an example of appeal board issues potentially affecting the care of residents, See: SB, CB, SG & JN v. Vancouver Island Health Authority & Cowichan Lodge. 2008 BCCCALAB 6. (Application for Stay order pending appeal - Granted)

This information applies to British Columbia, Canada. Last reviewed for legal accuracy by BC Centre for Elder Advocacy and Support, June 2014.

In law, to formally deliver documents to a person in a manner that complies with the rules of court. Service may be ordinary (mailed or delivered to a litigant's address for service), personal (hand-delivered to a person), or substituted (performed in a way other than the rules normally require). See "address for delivery," "ordinary service," "personal service" and "substituted service."

Short for the Child Support Guidelines, a regulation to the federal Divorce Act, adopted by each province and territory except Quebec, that sets the amount of child support a parent or guardian must pay, usually based on the person's income and the number of children involved.

Sending legal documents to a party at that party's "address for service," usually by mail, fax, or email, called "ordinary service" in proceedings before the Supreme Court. Certain documents, like a Notice of Family Claim, must be served on the other party by personal service. Most other documents may be served by ordinary service. See also "address for service" and "personal service."

An application to a higher court for a review of the correctness of a decision of a lower court. A decision of a judge of the Provincial Court of British Columbia can be appealed to the Supreme Court of British Columbia. A decision of a judge of the Supreme Court can be appealed to the Court of Appeal for British Columbia. See "appellant" and "respondent."

A mandatory direction of the court that is binding and enforceable upon the parties to a court proceeding. An "interim order" is a temporary order made following the hearing of an interim application. A "final order" is a permanent order, made following the trial of the court proceeding or the parties' settlement, following which the only recourse open to a dissatisfied party is to appeal. Failing to abide by the terms of an order may constitute contempt of court. See "appeal," "consent order," "contempt of court," "decision" and "declaration."