My Employer Isn't Paying My Wages

As an employee, you are entitled to be paid for all of the hours that you worked, within a short period after completing the work. If you can't resolve the problem directly with your employer, you will need to know if your employer is provincially regulated or federally regulated. Most employers are provincially regulated, but the following are federally regulated:

• Federal government and federal Crown corporations
• Banks
• Indian Bands and Tribal Councils
• Inter-provincial or international railways, airlines and transportation companies

First steps if your employer is provincially regulated

1. Contact your employer and see if you can resolve the problem directly.
2. Complete and submit a "Self-Help Kit" from the Employment Standards Branch within six months of the non-payment of wages. It contains an information notice from the Employment Standards Branch, a Request for Payment, and a Fact Sheet. (See Employment Standards Branch in Part 2 of this guide for contact and website information.)

What happens next

Your employer has 15 days to respond to your Request for Payment. If he/she does not, or the matter is not resolved, you can file a complaint form with the Employment Standards Branch. (See Employment Standards Branch in Part 2 of this guide for contact information.)

The ESB staff will investigate and offer to resolve your claim through mediation. If mediation does not work, it will be sent to a hearing before an adjudicator, who will hear from both sides and then make a decision called a determination.

If you are not satisfied with the determination of the adjudicator, you can appeal to the Employment Standards Tribunal or ask the tribunal for a reconsideration.

Where to get help

See the Resource Guide in Part 2 for a list of helpful resources. Your best bets are:

• Employment Standards Branch.
• PovNet.
• LawLINE.
• Access Justice, Lawyer Referral Service, Salvation Army Pro Bono Lawyer Consultation Program, Private Bar Lawyers.

Before meeting with a lawyer or advocate, complete the form Preparing for Your Interview in Part 3 of this guide. Make sure you bring copies of all documents relating to your case.

First steps if your employer is federally regulated

1. Contact your employer and see if you can resolve the problem directly.
2. Complete and submit a Payment Claim Kit from the Labour Program of Human Resources and Skills Development Canada ("HRSDC"). (See Human Resources and Skills Development Canada in Part 2 of this guide for contact and website information.) The kit contains a labour standards pamphlet and a Payment Claim letter to your employer. Read the pamphlet and complete and send the Payment Claim letter to your employer.

To find out if your employer is federally regulated, call the Labour Program of Human Resources and Skills Development Canada (HRSDC) at 1-800-641-4049.

What happens next

Your employer has 10 days to respond to your Request for Payment. If he/she does not, or the matter is not resolved, you can file a Complaint Registration Form with HRSDC.

HRSDC will investigate your complaint and attempt to resolve it with you and your employer.

If the complaint can't be resolved, it will be sent to an independent adjudicator appointed by HRSDC, who will hear from both sides and then make a decision called a determination.

If you are not satisfied with the determination, you can appeal it to the Minister of Labour within 15 days of receiving the determination. The Minister will then appoint a referee to make a formal decision.

Where to get help

See the Resource Guide in Part 2 for a list of helpful resources. Your best bets are:

• Human Resources and Skills Development Canada.
• PovNet.
• LawLINE.
• Access Justice, Lawyer Referral Service, Salvation Army Pro Bono Lawyer Consultation Program, Private Bar Lawyers.

Before meeting with a lawyer or advocate, complete the form Preparing for Your Interview in Part 3 of this guide. Make sure you bring copies of all documents relating to your case.