Here is an alphabetical list of the best sources of legal information, assistance, advice and representation for low-income clients in British Columbia.
Contact information for government services is available through:
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Service BC
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Phone:
Lower Mainland: 604-660-2421
Victoria: 250-387-6121
Elsewhere in BC: 1-800-663-7867
Outside BC: 604-660-2421
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Telecommunications Device for the Deaf (TDD):
Lower Mainland: 604-775-0303
Elsewhere in BC: 1-800-661-8773
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| Federal
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Service Canada
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Phone:
1-800-622-6232
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Telecommunications Device for the Deaf (TDD):
1-800-926-9105
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For a list of toll-free phone numbers for law-related help in BC, see Find Someone to Talk With on Clicklaw.
This Guide refers to many websites for further legal information. To find a free public access computer, try visiting your local public library (listed below), a local Service BC office (listed below), a local college or university library, or a Courthouse Library (listed below), if you have one. You may be able to get some assistance with finding your information from these locations also.
Access Pro Bono[edit]
| Access Pro Bono operates free legal clinics in a number of communities throughout BC. Clients who meet the financial means test (see website for details) can receive 30 minutes of free legal advice and sometimes additional appointments. Access Pro Bono lawyers generally do not appear in court or tribunals but they can give advice, make calls, and assist with documents.
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AdminLawBC.ca[edit]
| AdminLawBC.ca describes administrative tribunals — the specialized government agencies, boards and commissions that provide resolution of disputes involving government laws and how they are applied. They can hear complaints about decisions made by government agencies related to such topics as minimum wage, Employment Insurance, safety standards, telephone service rates, or rules of conduct of doctors and other professionals. The site also features a BC Administrative Law Directory which lists information and many of the decisions of over 100 federal and provincial tribunals.
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Advocacy Access Program[edit]
| The Advocacy Access Program is a service of Disability Alliance BC (formerly BC Coalition of People with Disabilities) that provides information, assistance, advice, and occasional representation for people with disability-related issues such as welfare benefits for people with disabilities, Canada Pension Plan disability benefits, and the Registered Disability Savings Plan.
Website: Advocacy Access Publications has a number of fact sheets about disability-related money and income support issues.
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BC Civil Liberties Association[edit]
| The BC Civil Liberties Association works to maintain and extend civil liberties and human rights in Canada. In addition to public education and advocacy, the BCCLA engages in select legal actions, often involving the police or government and on the topic of civil liberties.
Website: See the Our Work page for links to handbooks, guides and reports.
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BC Employment and Assistance[edit]
| The BC Ministry of Social Development and Poverty Reduction's BC Employment and Assistance program administers income assistance (welfare) benefits.
Website: Their website provides links to online orientation, work search guidelines and information on fraud and appeals.
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BC Human Rights Clinic[edit]
| The BC Human Rights Clinic is operated by the Community Legal Assistance Society and funded by the BC Ministry of Justice. The Clinic provides free representation to complainants who have cases before the BC Human Rights Tribunal on a province-wide basis. Accepted applicants are assigned an advocate to assist with the early stages of a complaint.
Website: The Legal Services page under the Services menu has information on how to get advice or representation.
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BC Laws[edit]
| The BC Laws website is maintained by the BC Queen’s Printer and includes British Columbia statutes and regulations, orders in council, and regulations bulletins. It has a simple search function, and is current seven to 14 days after changes in legislation.
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BC Society of Transition Houses[edit]
| The BC Society of Transition Houses offers support to the programs and services who work with women who have experienced violence. The programs and services the BCSTH supports include transition and safe houses, safe homes, children’s and victims counseling, and violence prevention education.
Website: The Directory of Member Programs & Services is a complete listing of all its members’ programs and services across BC.
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| Website |
bcsth.ca
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| Phone |
1-604-669-6943
Toll-free: 1-800-661-1040
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| The CanLII website offers a well-designed and comprehensive database of legislation, regulations, and court cases from across Canada. The search function can be limited to a specific province or to a federal court, and notable cases can be found through the "most cited" feature. The site includes an ebook on Wrongful Dismissal and Employment Law in the Commentary section.
Website: Hover your mouse over one of the question marks for help in using the search.
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| Website |
canlii.org
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No phone service available
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Clicklaw[edit]
| The Clicklaw website provides a window into plain language legal information and education resources designed for the public in BC from over 25 contributor organizations, as well as selected others. Clicklaw includes a HelpMap to find those who can help with legal problems in communities across the province, and starting points for over 150 commonly asked legal questions.
Website: The Court Forms & Guides page brings together court forms and step-by-step guides for both Provincial and Supreme Court.
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Civil Resolution Tribunal[edit]
| The Civil Resolution Tribunal website provides information around the processes of resolving small claims disputes under $5,000. Small claims disputes about contracts, debts, personal injury, personal property, and consumer issues will be resolved through the online tribunal from June 1, 2017.
Website: The Civil Resolution Tribunal website has news and guides for claims within the jurisdiction of the Civil Resolution Tribunal.
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Civilian Review and Complaints Commission for the RCMP[edit]
| The Civilian Review and Complaints Commission for the RCMP is responsible for handling complaints against members of the RCMP. Staff provide information about the complaints process and some assistance with making a complaint.
Website: The Make a Complaint page has contact information and the online complaint form.
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| The Community Legal Assistance Society (CLAS) provides legal assistance to disadvantaged people with housing security, income security, human rights, mental health rights, and workers’ rights problems. Services include summary legal advice, support for self-represented litigants, and full representation. Their Mental Health Law Program provides advice and representation at the BC Review Panel to persons detained under the BC Mental Health Act. Their BC Human Rights Clinic provides representation to complainants who have cases before the BC Human Rights Tribunal.
Website: The Self-Help Guides page has links to guides and information sheets, including one on representing yourself in a judicial review.
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Consumer Protection BC[edit]
| Consumer Protection BC is a watchdog for consumer complaints including unfair debt collection practices.
Website: The pages Resolving Problems and Enforcement provide more information on the complaint process, compliance, and enforcement.
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Courthouse Libraries BC[edit]
| Courthouse Libraries BC provides legal information to the legal community and the public in 28 locations throughout British Columbia. Resource libraries in Vancouver and Victoria and regional libraries in Kamloops, Kelowna, Nanaimo, New Westminster and Prince George provide research assistance to clients. The library hosts the portal website Clicklaw, which provides a one-stop window into legal information and education aimed at the public in BC, as well as Clicklaw Wikibooks, featuring free plain language legal publications that are available to download in multiple formats and can also be printed.
Website: The Locations & Contact Information page has the contact information, including an email address and a list of library locations.
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Courts of BC[edit]
| The Courts of BC website from the provincial government provides information about Provincial and Supreme Courts, and the Court of Appeal. Links include recent judgments, contact information and resources for self-represented litigants (people going to court on their own).
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Credit Counselling Society of BC[edit]
| The Credit Counseling Society of BC provides information and advice to clients on the topic of debt and insolvency. Clients can take advantage of free and confidential credit counselling and debt consolidation services as well as obtain practical advice on budgeting.
Website: The Debt Help page has information about debt and insolvency counselling options.
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Dial-A-Law (People's Law School)[edit]
| Dial-A-Law is a free service of People's Law School. The website features free information on the law in British Columbia in over 130 topic areas and includes audio recordings of all the information. Dial-A-Law information is also available for listening to on the telephone.
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Duty Counsel[edit]
| Duty counsel services include a variety of free advice services (and some limited representation) provided by the Legal Services Society for otherwise unrepresented clients facing immediate legal challenges. See the entry at the end of the Resource List for a detailed description of Duty Counsel services.
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Elizabeth Fry Society of Greater Vancouver[edit]
| The Elizabeth Fry Society of Greater Vancouver works with women and youth who are in conflict with the law. They operate a Shoplifters' Counselling Program as well as crime prevention seminars in the Lower Mainland.
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Employment Standards Branch of BC[edit]
| The Employment Standards Branch is a part of the BC Ministry of Jobs, Tourism and Skills Training and Responsible for Labour. The Branch provides extensive information on the rights of employees in provincially regulated workplaces. For federally regulated workplaces, see Employment Standards (Canada) in this Guide.
Website: The Employment Standards pages have topic-specific information. Forms and Resources page has Solution Explorer (an online guide for your specific work situation) in addition to forms and factsheets. Make a Complaint page tells you how to resolve a dispute, including filing a complaint.
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| Website |
gov.bc.ca
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| Phone |
Toll-free: 1-833-236-3700
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Employment Standards (Canada)[edit]
| The Labour Program of Employment and Social Development Canada offers information about employment standards for federally regulated workplaces.
Website: The Federal Labour Standards page has links to resources on specific topics, such as unjust dismissal.
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Family Justice Centres[edit]
| A BC government service, Family Justice Centres have family justice counsellors who can provide information and assistance with family-related legal issues such as parenting arrangements, contact, guardianship, child and spousal support and no-contact orders. They cannot assist with strictly Supreme Court issues such as divorce or property division. Centres in Nanaimo, Victoria, Vancouver, Kamloops, Kelowna, New Westminster, Prince George, and Surrey provide legal advice through family advice lawyers. Abbotsford, Nanaimo, Surrey, Victoria, and Vancouver locations also offer expanded self-help services through the Justice Access Centres.
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Family Law in BC[edit]
| Family Law in BC is a Legal Services Society website that provides legal information on family law matters, including separation and divorce, child and spousal support, parenting and guardianship, child protections/removal, division of family property, and adoption.
Website: Self-help guides has information on procedures such as filing for divorce, Court forms has links to family court forms, and Who can help has information on options for assistance with family law problems.
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Family LawLINE[edit]
| Family LawLINE is a service provided by the Legal Services Society. Family LawLINE lawyers give free legal advice over the phone to people with low incomes who are experiencing family law issues, providing brief "next step" advice about family law issues such as parenting time or contact/access, guardianship/custody, child and spousal support, property division, family agreements, adoption, and court procedures.
Hours: Mondays, Tuesdays, Thursdays, and Fridays: 9:00 am to 3:00 pm. Wednesdays: 9:00 am to 2:30 pm
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Family Maintenance Enforcement Program[edit]
| The Family Maintenance Enforcement Program helps low-income families to obtain child support and spousal support orders from ex-partners, and to enforce them.
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Federal Court of Canada[edit]
| The Federal Court of Canada is Canada's national trial court which hears legal disputes arising in the federal domain, including immigration, tax, admiralty, and customs.
Website: The Information for Litigants page provides information about appearing before the Federal Court without a lawyer. The Court Process and Procedures page provides information about Federal Court rules and forms.
Phone: The Federal Court Registry in Vancouver can be reached at (604) 666-3232 or toll free at 1-800-663-2096. TDD: 604-666-9228.
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First Nations Court Duty Counsel[edit]
| First Nations Court Duty Counsel gives free legal advice about having your matter transferred to First Nations Court and the charges against you.
Website: The First Nations Court page has information about their locations and how they can help you.
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Government Agent Offices[edit]
Government Agent offices are now known as Service BC. Please see Service BC.
Government of Canada's Settlement Services Directory[edit]
| Government of Canada's Settlement Services Directory is a searchable database of contact information for settlement service agencies across Canada. You can search by postal code, city, or full address. Settlement agencies provide a wide range of services to immigrants and refugee claimants.
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| Website |
cic.gc.ca
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No phone service available
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Helpline for Children in BC[edit]
| The Helpline for Children is a free 24-hour service for children, parents, or community members to call if they think a child (anyone under 19) will be or has been abused.
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| Website |
gov.bc.ca
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| Phone |
310-1234 (no area code needed, toll-free)
TDD: 1-866-660-0505
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Immigration, Refugees and Citizenship Canada[edit]
| Immigration, Refugees and Citizenship Canada (IRCC) is the government department responsible for immigration and refugee matters in Canada.
Website: To find an IRCC office, use their directory listed on the IRCC offices page.
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| Website |
cic.gc.ca
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| Phone |
Toll-free: 1-888-242‑2100 (from within Canada)
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Law Students' Legal Advice Program[edit]
| The Law Students' Legal Advice Program website contains the LSLAP Manual, an excellent source of information about the law and legal procedure on a variety of topics. LSLAP also offers resources and advice through their legal clinics in the Lower Mainland.
Website: The LSLAP Manual page has links to the chapters of the LSLAP Manual.
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Lawyer Referral Service[edit]
| Access Pro Bono Society of BC's Lawyer Referral Service provides referrals to lawyers in private practice who specialize in various areas of the law. Any member of the public may call this service to obtain the contact information of a lawyer who will provide a free half-hour legal consultation.
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Legal Aid Representation[edit]
| The Legal Services Society provides a variety of legal aid services, including legal aid representation (getting a lawyer to take your case for free). See the entry at the end of the Resource List for a detailed description of legal aid representation.
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Legal Services Society[edit]
Mediate BC[edit]
| Mediate BC provides information about mediation as a dispute resolution process and alternative to going to court. Services include a Court Mediation Program for Small Claims, Family Mediation, and Child Protection Mediation.
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| MOSAIC (Multilingual Orientation Service Association for Immigrant Communities) has multilingual services that provide support and assistance to immigrants and refugees such as interpretation services, help with settlement and finding employment.
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Native Courtworkers[edit]
| The Native Courtworker and Counselling Association provides information and assistance to Aboriginal people facing criminal or youth justice matters with the police and courts. Native courtworkers assist clients in preparing for court and will provide representation by speaking on behalf of clients on guilty pleas, and occasionally at trial.
Website: The Our Team page has the contact information for different locations.
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Nidus Personal Planning Resource Centre and Registry[edit]
| Nidus Personal Planning Resource Centre and Registry is a not-for-profit organization that provides tools for writing and registering personal planning documents in the event of mental incapacity due to illness, injury, or disability.
Website: The website has fact sheets and forms for representation agreements and enduring powers of attorney.
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Ombudsperson[edit]
| The BC government's Office of the Ombudsperson (formerly "Ombudsman") provides information and assistance in making complaints against provincially-regulated government agencies or employees.
Website: The Complaints page has information about starting the complaint process.
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Parole Board of Canada[edit]
People's Law School[edit]
| People's Law School is a BC non-profit organization with recognized expertise in high-quality public legal education and information. It works to help British Columbians recognize the legal aspects of everyday situations and take action. Services include reliable, easy-to-understand information on peopleslawschool.ca and dialalaw.ca, webinars, print resources, and a Q+A service.
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Police Complaints Commissioner (BC)[edit]
| The Office of the Police Complaints Commissioner of BC is responsible for handling complaints against officers of municipal or tribal police forces. Staff provides information about the complaints process and some assistance with making a complaint.
Website: The How to File a Complaint page has a link to file a complaint online and a link to download a printable form.
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| Website |
opcc.bc.ca
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Toll-free: 1-877-999-8707
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| PovNet is a network of anti-poverty advocacy organizations that maintains information on legal issues and resources of interest to people living in poverty.
Website: Their online directory of community-based advocates called Find An Advocate helps you find an advocacy organization near you.
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Private Bar Lawyers[edit]
As well as the Lawyer Referral Service, lawyers in private practice provide three main free or low-cost services. These are free initial consultations, contingency fee agreements, and pro bono services. See the entry Private Bar Lawyers at the end of the Resource List for an explanation of these services and a description about hiring private bar lawyers.
Public Guardian and Trustee[edit]
| The BC government's Public Guardian and Trustee provides services concerning the estates of children, estates without trustees or administrators, and adults who require assistance with decision-making, including those who are not mentally competent.
Phone: Outside of the Lower Mainland, call Service BC at 1-800-663-7867 and ask to be connected with the Office of the Public Guardian and Trustee.
Website: The Reports and Publications page includes links to publications on adult guardianship.
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Public Libraries[edit]
| Public libraries are located in over 240 communities throughout BC. Most have public access computer terminals and free access to QP LegalEze, a searchable database of BC legislation, current Bills and Hansard debates. Larger libraries have legal reference books and provincial statutes and regulations. Library staff can help you find legal information in their library or online. Local library phone numbers are listed in the Yellow Pages under "Libraries."
Website: The BC government website provides a list of all public libraries and contact information.
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Residential Tenancy Branch[edit]
| This Residential Tenancy Branch of the BC government administers the provincial Residential Tenancy Act. Staff provide information and some assistance to clients who are having problems with their landlords. The website has forms and good information about residential tenancy law and procedures.
Website: The website has Solution Explorer, which is an online tool to help you find information about your tenancy problem and solve your dispute. It also has links to guides and information sheets.
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| Website |
gov.bc.ca
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| Phone |
Lower Mainland: 1-604-660-1020
Victoria: 250-387-1602
Toll-free: 1-800-665-8779
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Seniors First BC (formerly BC Centre for Elder Advocacy and Support)[edit]
| Seniors First BC (formerly BC Centre for Elder Advocacy and Support - BCCEAS) is a non-profit organization helping older adults. They operate Seniors' Legal Clinics in the Lower Mainland and a toll-free Seniors Advocacy and Information Line (SAIL) that provides information and referrals.
Website: The Resources section has fact sheets and e-books on residential care and elder abuse.
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Service BC[edit]
| Service BC offices are the business offices of the provincial government in about 60 communities in British Columbia. They have written and online pamphlets and government forms as well as public access computer terminals. Service BC staff can help with issues involving the provincial government, and refer you to an appropriate service.
Website: To locate in-person support, use the Service Finder Map to see a map of local Service BC offices.
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| Website |
gov.bc.ca
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| Phone |
1-604-660-2421
Toll-free: 1-800-663-7867
TDD: 1-800-661-8773
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Service Canada[edit]
| Service Canada is the main point of contact for information about federal government services. Staff can give contact information to make a complaint about a worker in a federal government ministry or agency. There are over 60 offices in BC.
Website: The website has links to services by subject. The Find a Service Canada Office page lets you search for in-person service by postal code or by city and has a directory of locations by province.
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| Website |
canada.ca
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| Phone |
Toll-free: 1-800-O-Canada (1-800-622-6232)
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Small Claims Court[edit]
| Small Claims Court handles cases for amounts up to $35,000, and the court has registries in various communities in BC. As of June 1, 2017, the Civil Resolution Tribunal began resolving most small claims up to $5,000. The registries and the website provide information on procedure, rules, fees, filing, and forms.
Phone: Call Service BC at 1-800-663-7867 and ask for the Small Claims Court registry nearest you.
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Tenant Resource & Advisory Centre[edit]
| The Tenant Resource and Advisory Centre (TRAC) is a non-profit organization that promotes the legal protection of residential tenants across BC by providing information, education, support, and research on residential tenancy matters. TRAC's main programs and services include a Tenant Infoline, direct advocacy, legal education workshops, and online course - Renting It Right.
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Vehicle Sales Authority of BC[edit]
| Vehicle Sales Authority of BC helps resolve complaints with licensed car dealers.
Website: The Fact Sheets page has information on buying a new or used car, and what to do if there is a problem. The website also has videos on buying tips, consumer FAQs, an online database of licensed dealers and salespeople, and a form to report an unregistered motor dealer (curber).
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Victims Info[edit]
| The Victims Info website contains a broad range of information, videos and contact resources for victims and witnesses of crime. Topics include services for victims, reporting a crime, criminal charges, going to court, sentencing and more.
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VictimLINK[edit]
| VictimLINK is a phone service that provides information and referrals to all victims of crime, and crisis support to victims of family and sexual violence. They also provide information on the justice system, crime prevention, safety planning, protection order registry, and other resources. VictimLINK provides service in over 100 languages, including 17 North American aboriginal languages.
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Vital Statistics Agency[edit]
| The website of the Vital Statistics Agency of BC helps people register and order certificates that prove vital events like birth, death, change of name, and marriage. It also includes a wills registry to register the location of a will, or to search for a wills notice as part of the probate process.
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| Website |
gov.bc.ca
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| Phone |
1-250-952-2681
Toll-free: 1-888-876-1633
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Workers' Advisers[edit]
| The BC government's Workers' Advisers provide information, assistance, advice and occasional representation to clients on workers' compensation issues. There are no financial eligibility requirements but services are limited.
Website: The Contacts page has contact information of Workers' Advisers regional offices in British Columbia.
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