A Federal Government Worker Was Abusive to Me

Unlike the provincial government, the federal government (Government of Canada) does not have an Ombudsman overseeing all federal departments. Some federal government ministries, departments or agencies such as Canada Post, do have an Ombudsman, but others only have an informal process for handling complaints.

First steps

1. Make notes of the names of the officials you dealt with, their actions and the relevant dates.
2. Keep copies of all relevant documents.
3. If your complaint is about a decision, get reasons for the decision.
4. Contact Service Canada at 1-800-622-6232. Have a pen and paper ready, because they only give information by phone.
5. Tell the Service Canada agent that you want to make a complaint, and give them the name of the ministry, department or agency. The Service Canada agent will give you a phone number, website address and other information about how to make a complaint about that particular office.

What happens next

Depending on the office you are complaining about, you should receive some form of response from them within a reasonable period of time. If you don’t, you may wish to refer the complaint to your Member of Parliament. Service Canada (see above) can give you the name and contact information for your Member of Parliament.

Where to get help

See the Resource List for a list of helpful resources. Your best bets are:

• Service Canada, where staff can provide contact information to make a complaint about a worker in a federal government ministry or agency.

• Your local MP (Member of Parliament) may also be willing to help you with your complaint against a federal public agency. Call Service Canada at 1-800-622-6232 for contact information for your MP.

• Access Pro Bono, Lawyer Referral Service, Salvation Army Pro Bono Lawyer Consultation Program, and Private Bar Lawyers.

Before meeting with a lawyer or advocate, complete the form Preparing for Your Interview included in this Guide. Make sure you bring copies of all documents relating to your case.

In law, (1) a judge's conclusions after hearing argument and considering the evidence presented at a trial or an application, (2) a judgment, or (3) the judge's reasons. A judge's written or oral decision will include the judge's conclusions about the relief or remedies claimed as well as their findings of fact and conclusions of law. A written decision is called the judge’s "reasons for judgment." See "common law," "conclusions of law" and "findings of fact."

In law, someone acting on behalf of someone else, with that person's express permission and normally at their express direction.

Under the Family Law Act, a term that describes the time a person who is not a guardian of a child, including a parent who is not a guardian, has with that child. Under the Divorce Act, a term that describes the time a person who is not a married spouse has with a child. See "guardian" and "parental responsibilities."

A person licensed to practice law in a particular jurisdiction by that jurisdiction's law society. See "barrister and solicitor."

(1) A lawyer or a person other than a lawyer who helps clients with legal issues, or (2) to argue a position on behalf of someone.

(1) In law, a court proceeding; a lawsuit; an action; a cause of action; a claim. (2) A historic decision of the court; case law. See "action," "case law, " "court proceeding," and "precedent."