I Have No Money for Food or Shelter

The Ministry of Social Development (MSD) is responsible for providing welfare support in BC, also known as social assistance benefits. The one exception is where the applicant lives on an Indian reserve. For people living on reserve, welfare programs are the responsibility of Aboriginal Affairs and Northern Development Canada (AANDC, formerly known as Indian and Northern Affairs Canada) and are administered by Indian bands and tribal councils.

Both MSD and AANDC can provide funds for shelter and support to people who qualify for regular welfare benefits, including disability benefits (see the section in this Guide "I need to apply for disability benefits"). In some cases, they can also provide "hardship benefits" for people who don't qualify for regular welfare benefits. Workers at MSD and Indian bands will also know about emergency shelters in the area.

If you live on an Indian reserve, call the Indian band office and ask to speak to the social development worker. This person can help with your application for welfare.

First steps

1. Applying for welfare in BC has two stages. You can start the first stage in three ways:
   • by going in person to an MSD office,
   • by calling the MSD Call Centre at 1-866-866-0800, and telling them that you want to apply for welfare, or
   • by completing the welfare application process online using the Self Serve Assessment Tool (you must know your SIN number to apply online).
2. At this first stage, if you have an urgent need for shelter, food or medical attention, and cannot wait three weeks to start receiving welfare benefits, then you need to tell the MSD worker. Ask for an Immediate Needs Assessment. If you are eligible for an Immediate Needs Assessment, MSD should complete a stage two interview with you within one business day.

As of early 2012, the MSD Call Centre was experiencing significant backlogs, causing delays in Immediate Needs Assessments. If you are in serious need and are not getting a prompt response from MSD or the Call Centre, speak with an advocate.

What happens next

After finishing this first stage of the welfare application, most people have to spend three weeks looking for work, and provide MSD with proof of their work search. During those three weeks you do not receive any financial help from MSD. Once the three week work search is done, you move on to stage two of the welfare application process. Stage two is a detailed interview with MSD, in person or by phone, to see if you are eligible for income assistance or hardship benefits.

One exception to the requirement to do a three week work search before the stage two interview with MSD is if you have an urgent need for shelter, food or medical attention. There are other exceptions. For a full list of people who do not have to do a three week work search, see the BC Employment and Assistance (BCEA) Application Policy.

If you qualify for welfare, MSD should get funds to you shortly after your stage two interview. If you don't qualify for regular welfare, you may still qualify for a hardship benefit. Some kinds of hardship benefits (but not all) must be repaid to MSD.

Where to get help

See the Resource List in this Guide for a list of helpful resources. Your best bets are:

• The Legal Services Society publications "Your Welfare Rights: A Guide to BC Employment and Assistance" and "Social Assistance on Reserve in British Columbia".
• BC Employment and Assistance website for online orientation and further information.
• PovNet, for their "Find an Advocate" feature for welfare advocates near you.
• Access Pro Bono, Lawyer Referral Service, Salvation Army Pro Bono Lawyer Consultation Program, and Private Bar Lawyers.
• The Clicklaw common question "I have to go on welfare. What do I need to know before I apply?". Clicklaw has many common questions on the topic "Pensions, benefits & welfare".

Before meeting with a lawyer or advocate, complete the form Preparing for Your Interview included in this Guide. Make sure you bring copies of all documents relating to your case.

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