Difference between revisions of "Introduction to Debtors' Options (10:IV)"

Introduction to Debtors' Options (10:IV) (view source)

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 If there may be a violation of the ''Business Practices and Consumer Protection Act'', the debtor should do the following:
-*a) find out the name of the collector and/or agency;
+:a) find out the name of the collector and/or agency;
-*b) record the exact words or practice followed by the debt collector or the agency; and
+:b) record the exact words or practice followed by the debt collector or the agency; and
-*c) detail the time and dates of the calls or visits.
+:c) detail the time and dates of the calls or visits.
 With the above information the debtor should contact Consumer Protection BC for the name of the complaints manager for the collection agency the debtor is dealing with. This complaints manager will work with the debtor to resolve the complaint, including disciplinary action, if appropriate. Their website is http://www.consumerprotectionbc.ca and includes resources regarding consumer and debtor rights, as well as dispute resolution. It also includes a form for registering a complaint with Consumer Protection BC.