Workers' Compensation Referrals (7:App C)

A. Referrals

1. Unions

Unions provide more representation for injured workers than all other sources combined. If a worker was engaged in employment under a collective agreement when injured, his or her union or former union should be the first resource. Some unions will even help former members with claims arising out of injuries suffered in non-union employment.

Workers’ Advisors Offices (WAO)

Online Website

Lower Mainland Regional Offices:

Address 500-8100 Granville Avenue Richmond, BC V6Y 3T6 Phone (604) 713-0360 Toll-free within BC: 1-800-663-4261 Fax: (604) 713-0311

Address 204 - 32555 Simon Avenue Abbotsford, BC V2T 4Y2 Phone (604) 870-5488 Toll-free: 1-888-295-7781 Fax: (604) 870-5494

• This is the primary resource for non-union workers having difficulties with the Board. The advisors have direct access to the claim file and provide workers with detailed, confidential advice about the claim. They also offer very readable written information for claimants.
• The WAO only takes referrals by internet. Claimants must fill out the online inquiry form at the following website: https://www.labour.gov.bc.ca/wab/inquiry/. They will be contacted within 2 business days to set up a telephone appointment with an Intake Administrator.

Employers’ Advisors Office

Online Website Phone (604) 713-0303 Toll-free within BC and Alberta: 1-800-925-2233 Fax: (604) 713-0345

Community Legal Assistance Society (CLAS)

Online Website Address 300 – 1140 West Pender Street Vancouver, BC V6E 4G1 Phone (604) 685-3425 Fax: (604) 685-7611 Toll-free: 1-888-685-6222

WCB Main Inspection Office

Online Address 6951 Westminster Highway Richmond, BC V7C 1C6 Phone (604) 273-2266 Toll-free (outside Vancouver): 1-800-661-2112

WCB Fair Practices Office

Online Address Street Address: 6951 Westminster Highway, Richmond, BC V7C 1C6 Mailing Address: P.O. Box 5350 Stn. Terminal, Vancouver, BC V6B 5L5 Phone (604) 276-3053 Fax (604) 276-3103