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Difference between revisions of "Miscellaneous Consumer Protection Legal Information (11:VIII)"
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Miscellaneous Consumer Protection Legal Information (11:VIII) (view source)
Revision as of 00:54, 10 November 2019
, 00:54, 10 November 2019→a) General: Edited compensation list to fix formatting issues
(→a) General: Edited compensation list to fix formatting issues) |
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Compensation must be monetary unless (APPR s 21): | Compensation must be monetary unless (APPR s 21): | ||
#[the carrier] offers compensation in another form that has a greater monetary value than the minimum monetary value of the compensation that is required under these Regulations; | |||
#the passenger has been informed in writing of the monetary value of the other form of compensation; | |||
#the other form of compensation does not expire; and | |||
#the passenger confirms in writing that they have been informed of their right to receive monetary compensation and have chosen the other form of compensation. | |||
In the case where a passenger’s class of ticket changes on an alternate travel arrangement made by the carrier because of a delay, cancellation, or denial of boarding, the carrier may not charge an additional fee if alternate travel arrangements are of a higher class and, if the carrier was at fault for the delay cancellation or denial of boarding, must compensate the passenger the difference in the ticket cost if the alternate travel arrangement is of a lower class. To the extent possible, the carrier must provide services that are comparable to those of the original ticket. | In the case where a passenger’s class of ticket changes on an alternate travel arrangement made by the carrier because of a delay, cancellation, or denial of boarding, the carrier may not charge an additional fee if alternate travel arrangements are of a higher class and, if the carrier was at fault for the delay cancellation or denial of boarding, must compensate the passenger the difference in the ticket cost if the alternate travel arrangement is of a lower class. To the extent possible, the carrier must provide services that are comparable to those of the original ticket. | ||
==== b) Denial of Boarding, Priority Rules ==== | ==== b) Denial of Boarding, Priority Rules ==== | ||
