The WCB Fair Practices Officer (7:XV)

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This information applies to British Columbia, Canada. Last reviewed for legal accuracy by the Law Students' Legal Advice Program on August 1, 2023.

The WCB has a Fair Practices Officer (formerly “Chief Complaints Officer”) who has been assigned to deal with issues of alleged unfairness related to the WCA. A claimant who has a complaint about a decision must first pursue all available routes of appeal. The Fair Practices Officer may investigate a complaint after all routes of appeal are exhausted. Individuals or groups with complaints about the fairness of WCB decisions, recommendations, actions, procedures, practices, or regulations may contact the WCB Complaints Officer by phone, fax, mail, or in person.

The WCB Fair Practices Officer should not be confused with the BC Ombudsperson, who still has authority to investigate complaints against the WCB. The BC Ombudsperson’s policy is to suggest that all complaints go first to the WCB Fair Practices Officer, but a worker may ask that the provincial Ombudsperson intervene immediately if the Fair Practices Officer is unable to resolve the problem. Advocates are beginning to make more complaints to the BC Ombudsperson recently, and students can insist that this be done if the complaint process seems ineffective. See Chapter 5: Public Complaints Procedures.

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