Workers' Compensation Referrals (7:App C): Difference between revisions

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Latest revision as of 19:06, 13 October 2025

This information applies to British Columbia, Canada. Last reviewed for legal accuracy by the Law Students' Legal Advice Program on 18 July 2025.

LSLAP Manual
This page is from the Law Students' Legal Advice Program Manual. See the full contents.
LSLAP Manual
Introduction
Chapters
1. Criminal Law · I. Introduction · II. Governing Legislation and Resources · III. Etiquette · IV. Criminal Charges · V. Substantive Law · VI. Resolving Prior to Trial · VII. Pleading Not Guilty/Trial · VIII. Other Issues · IX. Charter of Rights and Freedoms · X. LSLAP Policies · XI. Information for LSLAP Students · XII. Etiquette for Law Students · XIII. Practice Recommendations · Appendix A: Sample Information · Appendix B: Initial Sentencing Position · Appendix C: Sample Diversion Letter · Appendix D: Sentencing Hearing · Appendix E: Trial Books · Appendix F: Glossary
2. Youth Justice · I. Introduction · II. Governing Legislation and Resources · III. Youth Criminal Justice Act · IV. Youth Justice Act · Appendix A: Glossary
3. Family Law · I. Introduction · II. Governing Legislation and Resources · III. Marriage · IV. Divorce · V. Uncontested Divorce · VI. Simple Divorce Procedure · VII. Alternatives to Divorce · VIII. Family Violence · IX. Assets · X. Spousal and Child Support · XI. Parenting Orders/Guardianship/Contact · XII. Children and the Law · XIII. Adoption · XIV. Name Changes · XV. Court Procedures · Appendix A: Glossary
4. Victims · I. Introduction · II. Governing Legislation · III. Avenues to Address Crime · IV. Crime Victim Assistance Program · V. Victims of Sexual Assault · VI. Victims of Relationship Violence · VII. Abuse of the Seniors & Disabled · VIII. Victims of Human Trafficking · IX. Missing Persons and Abductions · X. TIP & Restorative Justice · XI. Resources for Indigenous Victims · XII. Referrals and Follow-up
5. Public Complaints · I. Introduction · II. Governing Legislation & Resources · III. Review of Administrative Decisions · IV. Privacy or Access to Information · V. Police Conduct Complaints · VI. Security Guard Conduct Complaints · VII. The Right to Vote · VIII. Complaints & Appeals UBC · IX. Complaints & Appeals SFU · X. Complaints against Other Universities · XI. Complaints against Doctors · XII. Complaints against Lawyers · XIII. Complaints against other Professionals · XIV. LSLAP Program Information · Appendix A: Glossary · Appendix B: Sample Notice Letter
6. Human Rights · I. Introduction · II. Governing Legislation and Resources · III. BC Human Rights Code · IV. Canadian Human Rights Act · V. BC Civil Rights Protection Act · VI. Indigenous Complainants · VII. Online Mediations & Hearings · VIII. LSLAP's Role · IX. Rights of the Child
7. Workers' Compensation · I. Introduction · II. Legislation, Policy & Guidelines · III. Introduction to Compensation Claims · IV. LSLAP's Role at Initial Decision · V. Limitation Periods & Timing of Decisions · VI. Making a Claim · VII. The Claim Acceptance Process · VIII. Worker Status · IX. Disability and Causation · X. Time Limits & Procedures · XI. Claim Benefits · XII. Return-To-Work & Re-Employment · XIII. Appeals · XIV. Health and Safety Regulations · XV. Assessments of Employers · XVI. WCB Fair Practices Office · Appendix A: Abbreviations · Appendix B: List of Cases · Appendix C: Referrals · Appendix D: Resources · Appendix E: Claims Process Flow Chart · Appendix F: Checklist for Interviews · Appendix G: Checklist for Appeals · Appendix H: Sample Authorization Form
8. Employment Insurance · I. Introduction · II. Governing Legislation and Resources · III. Qualifying for EI · IV. Types of Benefits · V. Benefit Period · VI. Quantifying Benefits · VII. Benefit Entitlement · VIII. Penalties, Violations, and Offences · IX. Keeping Out of Trouble · X. Timing for Reporting · XI. Overpayment and Collections · XII. Reconsideration · XIII. Social Security Tribunal · XIV. Appeals · XV. Judicial Review · XVI. LSLAP's Use of This Chapter · Appendix A: Initial Application Checklist
9. Employment Law · I. Introduction · II. Governing Legislation and Resources · III. List of Factors to Consider · IV. Preliminary Matters · V. Employment Issues · VI. Remedies · VII. Strategies and Tips · Appendix A: Glossary
10. Creditors and Debtors · I. Introduction · II. Governing Legislation and Resources · III. Creditors' Remedies · IV. Debtors' Options · V. Dealing with Debt · Appendix A: Relevant Forms · Appendix B: Examination Checklist
11. Consumer Protection · I. Introduction · II. Governing Legislation and Resources · III. Contracts for Sale of Goods · IV. Consumer Protection · V. BPCPA - Consumer Contracts · VI. Conditional Sales Contracts & Security Agreements · VII. Motor Dealer Act · VIII. Miscellaneous · IX. Forum of Redress · X. Checklist for Consumer Transactions
12. Auto Insurance (ICBC) · I. Introduction · II. Governing Legislation & Resources · III. Enhanced Care System (Current Model) · IV. Optional Insurance (Current Model) · V. Seeking Legal Counsel · VI. Disputes with ICBC · VII. When You Can Still Sue · VIII. Accidents Before May 2021 · IX. Intro to Autoplan (Prior Model) · X. Limitation on Experts under Autoplan (Prior Model) · XI. Basic Compulsory Autoplan Coverage (Prior Model) · XII. LSLAP Program Information
13. Motor Vehicle Law · I. Introduction · II. Governing Legislation & Resources · III. At the Roadside · IV. Duties after a Collision · V. Violation Tickets · VI. Provincial Driving Offences · VII. Vehicle Impoundment · VIII. Prohibitions by Superintendent · IX. Alcohol & Drug Driving Offences · X. Federal Driving Offences · XI. Provincial Driving While Prohibited Offences · XII. ICBC Breaches · XIII. Bicycles & Motor Assisted Cycles · Appendix A: Penalty Points and Fines
14. Mental Health Law · I. Introduction · II. Governing Legislation & Resources · III. Theory and Approach · IV. Legal Rights · V. Patient Admission · VI. Consent to Medical Treatment · VII. Involuntarily Admitted Patients · VIII. Mental Health Act and Youth · IX. Criminal Code · X. Complaints · XI. References
15. Adult Guardianship · I. Introduction · II. Governing Legislation · III. Mental Capacity · IV. Substitute Decision Making · V. Adult Guardianship · VI. Adult Abuse and Neglect · VII. Sources and Resources · Appendix A: EPOA · Appendix B: Decision Tree on Adult Abuse and Neglect
16. Wills and Estate Administration · I. Introduction · II. Governing Legislation & Resources · III. Making and Executing a Will · IV. Will Mistakes and Alterations · V. Court's Power · VI. Revocation · VII. Wills Variation Claims · VIII. Intestacy · IX. Property · X. Estate Administration · XI. Duties of Personal Representative · XII. Tax: RRSP & RRIF & TFSA · XIII. LSLAP Program Information · Appendix A: Will Instructions Questionnaire · Appendix B: Will Drafting and Execution Checklist · Appendix C: Glossary
17. Citizenship · I. Introduction · II. Governing Legislation & Resources · III. Who is a Canadian Citizen? · IV. Citizenship Advantages & Responsibilities · V. Citizenship Grants · VI. Applying for Citizenship Grant · VII. Loss and Renunciation of Citizenship · VIII. Proof of Citizenship · IX. Search of Citizenship Record · X. Referrals
18. Immigration Law · I. Introduction · II. Immigration Players · III. Governing Legislation & Resources · IV. Categories of Persons under IRPA · V. Applying for Permanent Residency · VI. Identification for PR · VII. Immigration and Refugee Board · VIII. Loss of PR Status · IX. In-Canada Temporary Residence Matters · X. Removal Orders · XI. Appeals · XII. Offences · XIII. Immigration Issues at Sentencing · XIV. Contacts
19. Landlord and Tenant Law · I. Introduction · II. Governing Legislation · III. Residential Tenancy Act & Laws · IV. Tenancy Agreements · V. Moving In & Moving Out · VI. Security Deposits · VII. Repair & Service · VIII. Rent Increase · IX. Rights of Entry & Privacy · X. Subletting & Assignment · XI. Termination & Eviction · XII. Dispute Resolution · XIII. Common Law · XIV. Strata & Condos · XV. Assisted Living · XVI. Manufactured Homes · XVII. Guidelines & Resources
20. Small Claims and the CRT · I. Introduction · II. Governing Legislation & Resources · III. Do You Have a Claim? · IV. Choosing the Proper Forum · V. Starting a Claim · VI. Responding to a Claim · VII. Default Order · VIII. How a Claim Proceeds · IX. Pre-Trial Applications · X. Mediation · XI. Settlement Conferences · XII. Trial & Pre-Trial Conferences · XIII. Trial Preparation · XIV. Trials · XV. Costs and Penalties · XVI. Appeals · XVII. Enforcement of a Judgment · Appendix A: Registries · Appendix B: Demand Letter · Appendix C: Notice of Claim · Appendix D: Reply to Claim · Appendix E: Glossary · Appendix F: Limitation Periods · Appendix G: Causes of Action · Appendix H: Court Fees · Appendix I: Tribunal Fees · Appendix J: Settlement Conference · Appendix K: Payment Hearing · Appendix L: Appeal · Appendix M: LSLAP Program Information
21. Welfare Law · I. Introduction · II. Governing Legislation & Resources · III. Eligibility · IV. Special Situations · V. Eligibility Factors · VI. Hardship Assistance · VII. Overpayments & Fraud · VIII. Rates & Payment Issues · IX. Additional Allowances & Benefits · X. Health Supplements · XI. Appeals
22. Strata Law · I. Introduction · II. Governing Legislation · III. Strata Concept · IV. Strata Plan · V. Common Property & Assets · VI. Governance · VII. Management · VIII. Finances · IX. Collections · X. Bylaws & Rules · XI. Rentals & Accommodations · XII. Privacy · XIII. Insurance · XIV. Repair & Maintenance · XV. Dispute Resolution · XVI. Recourse to the Courts
23. Referrals · I. General · II. Family Law & Women · III. Residential Tenancy · IV. Human Rights · V. Wills & Estates · VI. Immigration & Refugee · VII. Disability · VIII. Employment · IX. Debt · X. Indigenous · XI. Police Complaints · XII. Chinese Language · XIII. Others
v • d • e

Unions

Unions provide more representation for injured workers than all other sources combined. If a worker was engaged in employment under a collective agreement when injured, their union or former union should be the first resource. Some unions will even help former members with claims arising out of injuries suffered in non-union employment.

Workers’ Advisers Office (WAO)

Website: www.gov.bc.ca/workersadvisers
Telephone: (604) 335-5931; Toll-free: 1 (800) 663-4261

Vancouver/Lower Mainland Regional Offices:
260A - 4600 Jacombs Road, Richmond, BC V6V 3B1
Fax: (604) 713-0311

Unit A250a 20161 86th Avenue, Langley, BC V2Y 2C1
Fax: (778) 705-1106

Interior Regional Offices:

420-1726 Dolphin Avenue, Kelowna, BC V1Y 9R9
Fax: 250-717-2010

102-70 - 2nd Avenue, Kamloops, BC V2C 6W2
Fax: 250-371-3820

208-1577 - 7th Avenue, Prince George, BC V2L 3P5
Fax: 250-645-4024

Vancouver Island Regional Offices:

403-3960 Quadra Street, Victoria, BC V8X 4A3
Fax: 250-952-4399

504-495 Dunsmuir Street, Nanaimo, BC V9R 6B9
Fax: 250-741-5516

205-1040 Shoppers Row, Campbell River, BC V9W 2C6
Fax: 250-830-6528

This is the primary resource for non-union workers having difficulties with the Board. The advisors have direct access to the claim file and can provide workers with detailed and confidential advice about the claim. They also offer very accessible written information for claimants.

The WAO only takes referrals by internet. Claimants must fill out the online inquiry form. They will be contacted within 2 business days to set up a telephone appointment with an Intake Administrator.

Employers’ Advisers Office

Telephone: 1 (800) 925-2233
Fax: 1 (855) 664-7993
Email: eao@eao-bc.org

The Employers’ Advisers Office (EAO) is a branch of the Ministry of Labour. Independent of WorkSafeBC, the EAO is a resource for employers in British Columbia, providing complimentary advice, assistance, representation educational seminars to employers, potential employers and employer associations concerning workers’ compensation issues.

Community Legal Assistance Society (CLAS)

300 – 1140 West Pender Street, Vancouver, BC V6E 4G1
Telephone: (604) 685-3425
Fax: (604) 685-7611
Toll-free: 1-888-685-6222

CLAS may be able to help if a client has lost their appeal to the Workers’ Compensation Appeal Tribunal (WCAT) and wants WCAT to reconsider their decision, or a court to overturn the decision, and if the advocate who helped the client at WCAT can no longer assist.

WCB Main Inspection Office

6951 Westminster Highway, Richmond, BC V7C 1C6
Telephone: (604) 273-2266
Toll-free: 1-800-661-2112

Complaints about violations of health & safety regulations should be directed here.

WCB Fair Practices Office

P.O. Box 5350 Stn. Terminal, Vancouver, BC V6B 5L5
Telephone: (604) 276-3053
Fax: (604) 276-3103

This office can be contacted when all internal remedies have been unsuccessful, or if the worker has a complaint about matters that are not subject to appeal, such as rude conduct by WCB staff, failure to answer letters, or unfair procedures.

Note: Most lawyers who do WCB applications or WCAT appeals require payment in advance. For more information, please see the lawyer referral section in Chapter 22.

LSLAP Manual

Introduction

Acknowledgements

Chapters 1-7
Criminal Law · Youth Justice · Family Law · Victims · Public Complaints · Human Rights · Worker's Compensation

Chapter One: Criminal Law	I. Introduction · II. Governing Legislation and Resources · III. Etiquette · IV. Criminal Charges · V. Substantive Law · VI. Resolving Prior to Trial · VII. Pleading Not Guilty/Trial · VIII. Other Issues · IX. Charter of Rights and Freedoms · X. LSLAP Policies · XI. Information for LSLAP Students · XII. Etiquette for Law Students · XIII. Practice Recommendations · Appendix A: Sample Information · Appendix B: Initial Sentencing Position · Appendix C: Sample Diversion Letter · Appendix D: Sentencing Hearing · Appendix E: Trial Books · Appendix F: Glossary

Chapter Two: Youth Justice	I. Introduction · II. Governing Legislation and Resources · III. Criminal Offences: Youth Criminal Justice Act · IV. Provincial Offences: Youth Justice Act · Appendix A: Glossary

Chapter Three: Family Law	I. Introduction · II. Governing Legislation and Resources · III. Marriage · IV. Divorce · V. Uncontested Divorce · VI. Simple Divorce Procedure · VII. Alternatives to Divorce · VIII. Family Violence · IX. Assets · X. Spousal and Child Support · XI. Parenting Orders/Guardianship/Contact · XII. Children and the Law · XIII. Adoption · XIV. Name Changes · XV. Court Procedures · Appendix A: Glossary

Chapter Four: Victims	I. Introduction · II. Governing Legislation · III. Avenues to Address Crime · IV. Crime Victim Assistance Program · V. Victims of Sexual Assault · VI. Victims of Relationship Violence · VII. Abuse and Neglect of Seniors or Those with Disabilities · VIII. Victims of Human Trafficking · IX. Missing Persons and Abductions · X. Trauma Informed Practice and Restorative Justice · XI. Resources for Indigenous Victims · XII. Referrals and Follow-up

Chapter Five: Public Complaints	I. Introduction · II. Governing Legislation and Resources · III. Review of Administrative Decisions · IV. Privacy or Access to Information · V. Complaints Concerning Police Conduct · VI. Complaints against Security Guards · VII. The Right to Vote · VIII. Complaints and Appeals UBC · IX. Complaints and Appeals SFU · X. Complaints Against Other Colleges and Universities · XI. Complaints against Doctors · XII. Complaints against Lawyers · XIII. Complaints against other Professionals · XIV. LSLAP Program Information · Appendix A: Glossary · Appendix B: Sample Notice Letter

Chapter Six: Human Rights	I. Introduction · II. Governing Legislation and Resources · III. BC Human Rights Code · IV. Canadian Human Rights Act · V. BC Civil Rights Protection Act · VI. Alternative Processes for Indigenous Complainants · VII. Online Mediations & Hearings · VIII. LSLAP's Role in Human Rights Proceedings · IX. Rights of the Child

Chapter Seven: Workers' Compensation	I. Introduction · II. Legislation, Policy & Guidelines · III. Introduction to Compensation Claims · IV. LSLAP's Role at Initial Decision · V. Limitation Periods & Timing of Decisions · VI. Making a Claim · VII. The Claim Acceptance Process · VIII. Worker Status · IX. Disability and Causation · X. Time Limits & Procedures · XI. Claim Benefits · XII. Return-To-Work & Re-Employment · XIII. Appeals · XIV. Health and Safety Regulations · XV. Assessments of Employers · XVI. WCB Fair Practices Office · Appendix A: Abbreviations · Appendix B: List of Cases · Appendix C: Referrals · Appendix D: Resources · Appendix E: Claims Process Flow Chart · Appendix F: Checklist for Interviews · Appendix G: Checklist for Appeals · Appendix H: Sample Authorization Form

Chapters 8-14
Employment Insurance · Employment Law · Creditors and Debtors · Consumer Protection · Auto Insurance (ICBC) · Motor Vehicle Law · Mental Health Law

Chapter Eight: Employment Insurance	I. Introduction · II. Governing Legislation and Resources · III. Qualifying for EI · IV. Types of Benefits · V. Benefit Period · VI. Quantifying Benefits · VII. Benefit Entitlement · VIII. Penalties, Violations, and Offences · IX. Keeping Out of Trouble · X. Timing for Reporting · XI. Overpayment and Collections · XII. Reconsideration · XIII. Social Security Tribunal · XIV. Appeals · XV. Judicial Review · XVI. LSLAP's Use of This Chapter · Appendix A: Initial Application Checklist

Chapter Nine: Employment Law	I. Introduction · II. Governing Legislation and Resources · III. List of Factors to Consider · IV. Preliminary Matters · V. Employment Issues · VI. Remedies · VII. Strategies and Tips · Appendix A: Glossary

Chapter Ten: Creditors' Remedies and Debtors' Assistance	I. Introduction · II. Governing Legislation and Resources · III. Creditors' Remedies · IV. Debtors' Options · V. Dealing with Debt · Appendix A: Relevant Forms · Appendix B: Examination Checklist

Chapter Eleven: Consumer Protection	I. Introduction · II. Governing Legislation and Resources · III. Contracts for Sale of Goods · IV. Consumer Protection · V. BPCPA - Consumer Contracts · VI. Conditional Sales Contracts and Security Agreements · VII. Motor Dealer Act · VIII. Miscellaneous · IX. Forum of Redress · X. Checklist for Consumer Transactions

Chapter Twelve: Auto Insurance (ICBC)	I. Introduction · II. Governing Legislation and Resources · III. ICBC Enhanced Care System (Current Model) · IV. ICBC Enhanced Care System and Optional Insurance · V. Seeking Legal Counsel · VI. Disputes with ICBC · VII. When You Can Still Sue · VIII. Accidents Before May 2021 · IX. Intro to Autoplan (Prior Model) · X. Limitation on Experts under Autoplan (Prior Model) · XI. Basic Compulsory Autoplan Coverage (Prior Model) · XII. LSLAP Program Information

Chapter Thirteen: Motor Vehicle Law	I. Introduction · II. Governing Legislation and Resources · III. At the Roadside · IV. Duties after a Collision · V. Violation Tickets · VI. Provincial Driving Offences · VII. Vehicle Impoundment · VIII. Prohibitions by Superintendent · IX. Alcohol and Drug Driving Offences · X. Federal Driving Offences · XI. Provincial Offence of Driving While Prohibited · XII. ICBC Breaches · XIII. Bicycles and Motor Assisted Cycles · Appendix A: Penalty Points and Fines

Chapter Fourteen: Mental Health Law	I. Introduction · II. Governing Legislation and Resources · III. Theory and Approach · IV. Legal Rights · V. Patient Admission · VI. Consent to Medical Treatment · VII. Involuntarily Admitted Patients · VIII. Mental Health Act and Youth · IX. Criminal Code · X. Complaints · XI. References

Chapters 15-23
Adult Guardianship and Substitute Decision-Making · Wills and Estates · Citizenship · Immigration · Landlord and Tenant Rights · Small Claims · Welfare Law · Strata Law · Referrals

Chapter Fifteen: Adult Guardianship and Substitute Decision-Making	I. Introduction · II. Governing Legislation · III. Mental Capacity · IV. Substitute Decision Making · V. Adult Guardianship · VI. Adult Abuse and Neglect · VII. Sources and Resources · Appendix A: EPOA · Appendix B: Decision Tree on Adult Abuse and Neglect

Chapter Sixteen: Wills and Estate Administration	I. Introduction · II. Governing Legislation and Resources · III. Making and Executing a Will · IV. Will Mistakes and Alterations · V. Court's Power · VI. Revocation · VII. Wills Variation Claims · VIII. Intestacy · IX. Property · X. Estate Administration · XI. Duties of a Personal Representative · XII. Taxation: RRSP & RRIF & TFSA · XIII. LSLAP Program Information · Appendix A: Will Instructions Questionnaire · Appendix B: Will Drafting and Execution Checklist · Appendix C: Glossary

Chapter Seventeen: Citizenship	I. Introduction · II. Governing Legislation and Resources · III. Who is a Canadian Citizen? · IV. Advantages & Responsibilities of Citizenship · V. Citizenship Grants · VI. Applying for Citizenship Grant · VII. Loss and Renunciation of Citizenship · VIII. Proof of Citizenship · IX. Search of Citizenship Record · X. Referrals

Chapter Eighteen: Immigration Law	I. Introduction · II. Immigration Players · III. Governing Legislation and Resources · IV. Categories of Persons under IRPA · V. Applying for Permanent Residency · VI. Identification for PR · VII. Immigration and Refugee Board · VIII. Loss of PR Status · IX. In-Canada Temporary Residence Matters · X. Removal Orders · XI. Appeals · XII. Offences · XIII. Immigration Issues at Sentencing · XIV. Contacts

Chapter Nineteen: Landlord and Tenant Law	I. Introduction · II. Governing Legislation · III. Residential Tenancy Act & Laws · IV. Tenancy Agreements · V. Moving In & Moving Out · VI. Security Deposits · VII. Repair & Service · VIII. Rent Increase · IX. Rights of Entry & Privacy · X. Subletting & Assignment · XI. Termination & Eviction · XII. Dispute Resolution · XIII. Common Law · XIV. Strata & Condos · XV. Assisted Living · XVI. Manufactured Homes · XVII. Guidelines & Resources

Chapter Twenty: Small Claims and the CRT	I. Introduction · II. Governing Legislation and Resources · III. Do You Have a Claim? · IV. Choosing the Proper Forum · V. Starting a Claim · VI. Responding to a Claim · VII. Default Order · VIII. How a Claim Proceeds · IX. Pre-Trial Applications · X. Mediation · XI. Settlement Conferences · XII. Trial/Pre-Trial Conferences · XIII. Trial Preparation · XIV. Trials · XV. Costs and Penalties · XVI. Appeals · XVII. Enforcement of a Judgment · Appendix A: Registries · Appendix B: Demand Letter · Appendix C: Notice of Claim · Appendix D: Reply to Claim · Appendix E: Glossary · Appendix F: Limitation Periods · Appendix G: Causes of Action · Appendix H: Court Fees · Appendix I: Tribunal Fees · Appendix J: Settlement Conference · Appendix K: Payment Hearing · Appendix L: Appeal · Appendix M: LSLAP Program Information

Chapter Twenty One: Welfare Law	I. Introduction · II. Governing Legislation and Resources · III. Eligibility · IV. Special Situations · V. Eligibility Factors · VI. Hardship Assistance · VII. Overpayments and Fraud · VIII. Rates and Payment Issues · IX. Additional Allowances and Benefits · X. Health Supplements · XI. Appeals

Chapter Twenty Two: Strata Law	I. Introduction · II. Governing Legislation · III. Strata Concept · IV. Strata Plan · V. Common Property and Assets · VI. Governance · VII. Management · VIII. Finances · IX. Collections · X. Bylaws and Rules · XI. Rentals and Accommodations · XII. Privacy · XIII. Insurance · XIV. Repair and Maintenance · XV. Dispute Resolution · XVI. Recourse to the Courts

Chapter Twenty Three: Referrals	I. General · II. Family Law & Women · III. Residential Tenancy · IV. Human Rights · V. Wills & Estates · VI. Immigration & Refugee · VII. Disability · VIII. Employment · IX. Debt · X. Indigenous · XI. Police Complaints · XII. Chinese Language · XIII. Others

Retrieved from "https://wiki.clicklaw.bc.ca/index.php?title=Workers%27_Compensation_Referrals_(7:App_C)&oldid=61820"

Categories:

@@ Line 1: / Line 1: @@
+{{REVIEWED LSLAP | date= 18 July 2025}}
 {{LSLAP Manual TOC|expanded = workers}}
-== A. Referrals ==
+== Unions ==
-=== 1. Unions ===
+Unions provide more representation for injured workers than all other sources combined. If a worker was engaged in employment under a collective agreement when injured, their union or former union should be the first resource. Some unions will even help former members with claims arising out of injuries suffered in non-union employment.
-Unions provide more representation for injured workers than all other sources combined. If a worker was engaged in employment under a collective agreement when injured, his or her union or former union should be the first resource. Some unions will even help former members with claims arising out of injuries suffered in non-union employment.
+== Workers’ Advisers Office (WAO) ==
+Website: [http://www.gov.bc.ca/workersadvisers www.gov.bc.ca/workersadvisers]<BR>
+Telephone: (604) 335-5931; Toll-free: 1 (800) 663-4261<BR>
-==== Workers’ Advisors Offices (WAO) ====
+'''Vancouver/Lower Mainland Regional Offices:'''<BR>
+A - 4600 Jacombs Road, Richmond, BC V6V 3B1<BR>
+Fax: (604) 713-0311
-{{ResourcesLSLAP_online
+Unit A250a 20161 86th Avenue, Langley, BC V2Y 2C1<BR>
-| online = [http://www.labour.gov.bc.ca/wab Website]
+Fax: (778) 705-1106
-}}
-Lower Mainland Regional Offices:
+'''Interior Regional Offices:'''<BR>
-{{ResourcesLSLAP_addressphone
+-1726 Dolphin Avenue, Kelowna, BC V1Y 9R9<BR>
-| address = 500-8100 Granville Avenue <br /> Richmond, BC V6Y 3T6
+Fax: 250-717-2010
-| phone = (604) 713-0360 <br /> Toll-free within BC: 1-800-663-4261 <br /> Fax: (604) 713-0311
-}}
-{{ResourcesLSLAP_addressphone
+-70 - 2nd Avenue, Kamloops, BC V2C 6W2<BR>
-| address = 204 - 32555 Simon Avenue <br /> Abbotsford, BC V2T 4Y2
+Fax: 250-371-3820
-| phone = (604) 870-5488 <br /> Toll-free: 1-888-295-7781 <br /> Fax: (604) 870-5494
-}}
-*This is the primary resource for non-union workers having difficulties with the Board. The advisors have direct access to the claim file and provide workers with detailed, confidential advice about the claim. They also offer very readable written information for claimants.
+-1577 - 7th Avenue, Prince George, BC V2L 3P5<BR>
-*The WAO only takes referrals by internet. Claimants must fill out the online inquiry form at the following website: https://www.labour.gov.bc.ca/wab/inquiry/. They will be contacted within 2 business days to set up a telephone appointment with an Intake Administrator.
+Fax: 250-645-4024
-==== Employers’ Advisors Office ====
+'''Vancouver Island Regional Offices:'''<BR>
-{{ResourcesLSLAP_phoneonline
+-3960 Quadra Street, Victoria, BC V8X 4A3<BR>
-| phone = (604) 713-0303 <br /> Toll-free within BC and Alberta: 1-800-925-2233 <br /> Fax: (604) 713-0345
+Fax: 250-952-4399
-| online = [http://www.labour.gov.bc.ca/eao Website]
-}}
-==== Community Legal Assistance Society (CLAS) ====
+-495 Dunsmuir Street, Nanaimo, BC V9R 6B9<BR>
+Fax: 250-741-5516
-{{ResourcesLSLAP
+-1040 Shoppers Row, Campbell River, BC V9W 2C6<BR>
-| resource_description = CLAS may be able to help if a client has lost their appeal to the Worker’s Compensation Appeal Tribunal (WCAT) and wants the WCAT to reconsider their decision, or a court to overturn the decision; and if the advocate who helped the client at WCAT cannot assist anymore.
+Fax: 250-830-6528
-| address = 300 – 1140 West Pender Street <br /> Vancouver, BC V6E 4G1
-| phone = (604) 685-3425 <br /> Fax: (604) 685-7611 <br /> Toll-free: 1-888-685-6222
-| online = [http://www.clasbc.net/ Website]
-}}
-==== WCB Main Inspection Office ====
-{{ResourcesLSLAP
+This is the primary resource for non-union workers having difficulties with the Board. The advisors have direct access to the claim file and can provide workers with detailed and confidential advice about the claim. They also offer very accessible written information for claimants.
-| resource_description = Complaints about violations of health & safety regulations should be directed here.
-| address = 6951 Westminster Highway <br /> Richmond, BC V7C 1C6
-| phone = (604) 273-2266 <br /> Toll-free (outside Vancouver): 1-800-661-2112
-}}
-==== WCB Fair Practices Office ====
+The WAO only takes referrals by internet. Claimants must fill out the [https://wao-preiq.labour.gov.bc.ca/ online inquiry form]. They will be contacted within 2 business days to set up a telephone appointment with an Intake Administrator.
-{{ResourcesLSLAP
+== Employers’ Advisers Office ==
-| resource_description = <br />
+Telephone''': 1 (800) 925-2233<BR>
-*This office can be contacted when all internal remedies have been unsuccessful or if the worker has a complaint about matters that are not subject to appeal, such as rude conduct by WCB staff, failure to answer letters, or unfair procedures.
+Fax: 1 (855) 664-7993<BR>
-*Most lawyers who do WCB applications or WCAT appeals require payment in advance. For more information please see the lawyer referral section.
+Email: eao@eao-bc.org
-| address = '''Street Address:''' 6951 Westminster Highway, Richmond, BC V7C 1C6 <br /> '''Mailing Address:''' P.O. Box 5350 Stn. Terminal, Vancouver, BC  V6B 5L5
-| phone = (604) 276-3053 <br /> Fax (604) 276-3103
-| online =
-}}
-== B. Resources ==
+The Employers’ Advisers Office (EAO) is a branch of the Ministry of Labour. Independent of WorkSafeBC, the EAO is a resource for employers in British Columbia, providing complimentary advice, assistance, representation educational seminars to employers, potential employers and employer associations concerning workers’ compensation issues.
-=== 1. Print Resources ===
+== Community Legal Assistance Society (CLAS) ==
+– 1140 West Pender Street, Vancouver, BC V6E 4G1<BR>
+Telephone: (604) 685-3425<BR>
+Fax: (604) 685-7611<BR>
+Toll-free: 1-888-685-6222
-Heather MacDonald and Marguerite Mousseau. ''Workers’ Compensation in British Columbia'', (LexisNexis Canada, 2009)
+CLAS may be able to help if a client has lost their appeal to the Workers’ Compensation Appeal Tribunal (WCAT) and wants WCAT to reconsider their decision, or a court to overturn the decision, and if the advocate who helped the client at WCAT can no longer assist.
-*A comprehensive overview of the workers' compensation system in British Columbia, written by two members of the WCAT, the senior appeal tribunal.
-=== 2. Internet Resources ===
-==== [http://www.worksafebc.com WorkSafe BC] ====
+== WCB Main Inspection Office ==
+Westminster Highway, Richmond, BC V7C 1C6<BR>
+Telephone: (604) 273-2266<BR>
+Toll-free: 1-800-661-2112
-*The Board’s own site contains a wealth of material, including the complete Claims Manual, Appeal Division decisions (since January 1, 2000), the complete Reporter series of decisions, and most of the reports and documents listed above. It also has decisions of the old Appeal Division and the Review Division, and statistics and resources.
+Complaints about violations of health & safety regulations should be directed here.
-*A policy and legislation page is located at http://www.worksafebc.com/law_and_policy with links to an online version of the Act, recent amendments, and various policy and practice materials. This is the most practical way to research current policies and practices, including the Board’s two-volume compensation policy manual, which has the force of law.
-==== [http://www.labour.gov.bc.ca/wab/ Workers’ Advisor’s Office] ====
+== WCB Fair Practices Office ==
+P.O. Box 5350 Stn. Terminal, Vancouver, BC V6B 5L5<BR>
+Telephone: (604) 276-3053<BR>
+Fax: (604) 276-3103
-*This site, which is part of the Ministry of Labour, contains excellent plain language summaries of the key aspects of the system written for the average claimant, and other material as well. This service is free for anyone who is not represented by a union.
+This office can be contacted when all internal remedies have been unsuccessful, or if the worker has a complaint about matters that are not subject to appeal, such as rude conduct by WCB staff, failure to answer letters, or unfair procedures.
-==== [http://www.wcat.bc.ca Workers’ Compensation Appeal Tribunal] ====
+:'''Note''': Most lawyers who do WCB applications or WCAT appeals require payment in advance. For more information, please see the lawyer referral section in Chapter 22.
-*This site provides information about WCAT and various aspects of Workers’Compensation appeal matters. The “How to Appeal” section provides information on how to appeal, enables access to various appeal forms and provides internet links to WCAT publications as well as other resources that can assist in the appeal process. It also contains WCAT decisions, as well as forms required for appeal.
-=== 3. Organizations ===
+{{LSLAP Manual Navbox|type=chapters1-7}}
-==== Workers’ Compensation Advocacy Group ====
-{{ResourcesLSLAP
-| resource_description = An informal organization open to all advocates for injured workers, including union representatives, private and legal aid lawyers, workers’ advisers, injured workers’ group leaders, and others. The group meets monthly, and as a recognized stakeholder for injured workers, is regularly consulted by WCB and government about WCB matters.
-| address = 300 - 1140 West Pender Street <br /> Vancouver, BC V6E 4G1
-| phone = (604) 685-3425 <br /> Fax: (604) 685-7611
-}}
-==== PovNet’s wcb-bc Email List ====
-*For more information, contact Jim Sayre at jsayre@clasbc.net, or Penny Goldsmith at penny@povnet.org.
-*PovNet sponsors an interactive, confidential email list for workers’ advocates. The list enables members to post questions and information about WCB cases and matters, and to respond to other members’ postings.
-==== BC Federation of Labour ====
-{{ResourcesLSLAP
-| resource_description = The BC Federation of Labour represents more than half a million workers through affiliated unions in more than 800 locals, working in every aspect of the BC economy.
-| address = # 200-5118 Joyce Street <br /> Vancouver, BC V5R 4H1
-| phone = (604) 430-1420 <br /> Fax: (604) 430-5917
-| online = [http://www.bcfed.com Website]
-}}
-==== [http://www.ciws.ca Canadian Injured Workers Society] ====
-*The Society was formed in 2005 by a group of injured Canadian employees and their family members that was interested in improving the workers compensation system in Canada. The Society is a non-profit corporation registered with Corporations Canada. The website is no longer updated however the archived resources may be useful.