Referrals and Follow-up regarding Victims of Crime (4:XII): Difference between revisions

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{{REVIEWED LSLAP | date= 25 August 2025}}
{{LSLAP Manual TOC|expanded = victims}}
{{LSLAP Manual TOC|expanded = victims}}


If you refer the victim to a lawyer, social service agency, or health professional, remember to follow up to ensure that the victim is looked after. A simple phone call to the victim should suffice.  Should you need to consult with a professional (for instance, a psychiatrist) about a victim’s ongoing case, you need to have the victim sign a written release form authorizing you to collect information about them, or on their behalf.
Once a victim has been referred to another resource such as a lawyer, social service agency, or health professional, it is still important to follow up with the victim. This ensures that the victim is being looked after. Should a support person need to consult with a professional (e.g., a psychiatrist) about a victim’s ongoing case, the victim must sign a written release form authorizing that professional to release their personal information.
== A. General Referrals ==
=== 1. Crime Victim Assistance Program ===
The Crime Victim Assistance program provides financial assistance and benefits to victims of violent crimes, their immediate family members, and some witnesses to offset the costs of the victimization, and to promote their recovery from the physical and psychological effects of the offence. In situations where the offender represents an ongoing significant risk to the victim’s safety, protective measures such as home alarm systems, security devices, and equipment and other safety measures may be available. In cases involving high-risk victims, the victim and their family may be eligible for relocation expenses where all other safety measures are considered insufficient to address the victim’s safety needs. For a complete list of benefits available, see the CVAP website athttps://www2.gov.bc.ca/gov/content/justice/criminal-justice/bcs-criminal-justice-system/if-you-are-a-victim-of-a-crime/victim-of-crime/financial-assistance-benefits.
=== 2. Directory of Victim Service and Violence Against Women Programs in BC ===
The Victim Services & Violence Against Women Program Directory provides contact information for service providers across British Columbia that assist victims of crime and women and children impacted by violence. See https://www2.gov.bc.ca/gov/content/justice/criminal-justice/bcs-criminal-justice-system/if-you-are-a-victim-of-a-crime/victim-of-crime/victim-services-directory.
=== 3. Victim Notification – Victim Safety Unit ===
The Victim Safety Unit provides information to victims when the accused or offender is supervised by BC Corrections. Some information may also be provided to persons named in a civil protection order. Victims may be provided with ongoing information about the status of an accused or an offender, including whether or not they are currently in provincial jail, when they may get out of provincial jail, what community they may be in, and what conditions the accused or offender may have to follow. If the offender is under federal jurisdiction (under the supervision of the Correctional Service of Canada or the Parole Board of Canada), the VSU will, upon request, forward the registration form to CSC/PBC. The CSC/PBC will provide victim notification to registered victims directly. For more information, visit https://www2.gov.bc.ca/gov/content/justice/criminal-justice/bcs-criminal-justice-system/if-you-are-a-victim-of-a-crime/victim-of-crime/victim-notification.
=== 4. VictimLink BC ===
VictimLink BC provides information and referral services to all victims of crime and immediate crisis support to victims of family and sexual violence, including victims of human trafficking exploited for labour or sexual services. It is available 24/7 and can be accessed by calling or texting 1-800-563-0808 The service is toll-free, confidential, and anonymous. For more information, visit: https://www2.gov.bc.ca/gov/content/justice/criminal-justice/victims-of-crime/victimlinkbc.
=== 5. Public Guardian and Trustee of British Columbia ===
The Public Guardian and Trustee of BC provides assistance to adults who need support for financial and personal decision-making and administers estates of deceased persons if there is no one else to do it. They may also administer trust funds on behalf of minors. Service is available in 130 languages. The PGT aids and protects the interests of those who lack legal capacity to protect their own interests. This includes the legal and financial interests of children under the age of 19; the legal, financial, personal, and health care interests of adults who required assistance in decision making; and administering the estates of deceased and missing persons. Learn more by visiting https://www.trustee.bc.ca/Pages/default.aspx.
=== 6. Victim Justice Network ===
The Victim Justice Network is an online-based network with links to existing networks and information hubs to promote awareness of services and supports for victims of crime in Canada. They aim to raise awareness, understanding, and support for victims of crime in a society by providing online victim-centred information, resources, and referrals. Learn more at https://www.victimjusticenetwork.ca/.
=== 7. Victims Portal ===
This is a secure online portal that allows registered victims, and/or their named representatives, to access services and information which they are entitled to under the ''Corrections and Conditional Release Act'' (''CCRA''). The portal allows a victim to access information from the CSC and PBC and request specific information concerning the offender who harmed them. For more information, visit https://victimsportal-portailvictimes.csc-scc.gc.ca/Main/Home.
== B. Referrals for Child and Youth Victims ==
=== 1. Child Protection Services BC ===
To report suspected cases of abuse or neglect of a child or youth under 19, phone 1 800 663-9122 at any time. For more information, visit https://www2.gov.bc.ca/gov/content/safety/public-safety/protecting-children.
=== 2. Society for Children and Youth of BC (SCY) ===
SC is a unique provincial organization dedicated to improving the well-being of children and youth in British Columbia. SCY recognizes that adult duty-bearers need to advocate for the rights of children and youth of BC as listed in the United Nations Convention on the Rights of the Child (UNCRC) in order to improve their well-being. Learn more at https://scyofbc.org/.
=== 3. Child and Youth Legal Centre ===
The Child and Youth Legal Centre is operated by the Society for Children and Youth of BC. It provides legal representation, free to those who qualify, for young people who are experiencing problems related to family law, child protection, human rights and many other legal issues. Appointments can be booked by calling 778-657-5544 or toll free at 1-877-462-0037 (1-800-663-7867 for elsewhere in BC). Learn more at https://scyofbc.org/child-youth-legal-centre/#1510173090398-895b5c9f-54dd.  


== A. General Referrals ==
== C. Referrals for Criminal Injuries Outside British Columbia ==
=== 1. National Office for Victims ===
Provides general information for victims and the public, referrals to the Correctional Service of Canada (CSC) and the Parole Board of Canada (PBC) for specific enquiries and works to incorporate a victim’s perspective in national policy development. Learn more at https://www.publicsafety.gc.ca/cnt/cntrng-crm/crrctns/ntnl-ffc-vctms-en.aspx.
=== 2. Federal Ombudsman for Victims of Crime ===
The Office of the Federal Ombudsman for Victims of Crime (OFOVC) is an independent resource for victims in Canada. Victims can contact OFOVC to learn about their rights under federal law and the services available to them, or to make a complaint about any federal agency or federal legislation dealing with victims of crime. Learn more at: https://www.victimsfirst.gc.ca/index.html.
=== 3. Other Canadian Provinces and Territories ===
'''Alberta''': ''Victims of Crime Act'', RSA 2000, c V-3.
Victims of Crime Assistance Program
https://www.alberta.ca/victims-of-crime-assistance-program.aspx


[https://www2.gov.bc.ca/gov/content/justice/criminal-justice/bcs-criminal-justice-system/if-you-are-a-victim-of-a-crime/victim-of-crime/financial-assistance-benefits '''Crime Victim Assistance Program''']
'''Manitoba''': ''Victims’ Bill of Rights'', CCSM c V55.
Compensation for Victims of Crime Program
https://www.gov.mb.ca/justice/vs/cvc/index.html


{|
'''New Brunswick''': ''Victims Services Act'', SNB 2016, c 113.
|-
Victim Services
|P.O. Box 5550 Stn. Terminal <span> &nbsp; &nbsp; &nbsp; </span>
https://www2.gnb.ca/content/gnb/en/departments/public-safety/community_safety/content/victim_services.html
|Telephone: (604) 660-3888 (Lower Mainland)
|-
|Vancouver, BC V6B 1H1 <span> &nbsp; </span>
|Toll-Free: 1-866-660-3888
|-
|E-mail: [mailto:cvap@gov.bc.ca cvap@gov.bc.ca]
|-
|}
Provides financial assistance and benefits to victims of violent crimes, their immediate family members, and some witnesses to offset the costs of the victimization, and to promote their recovery from the physical and psychological effects of the offence. In situations where the offender represents an ongoing significant risk to the victim’s safety, protective measures such as home alarm systems, security devices, and equipment and other safety measures may be available.  In cases involving high-risk victims, the victim and their family may be eligible for relocation expenses where all other safety measures are considered insufficient to address the victim’s safety needs.  For a complete list of benefits available, see the CVAP website.


'''Newfoundland''': ''Victims of Crime Services Act'', RSNL 1990, c V-5.
Victim Services Program, Provincial Headquarters
https://www.gov.nl.ca/victimservices/


[https://www2.gov.bc.ca/gov/content/justice/criminal-justice/bcs-criminal-justice-system/if-you-are-a-victim-of-a-crime/victim-of-crime/victim-services-directory '''Directory of Victim Service and Violence Against Women Programs in BC''']
'''Northwest Territories''': ''Victims of Crime Act'', RSNWT 1988, c 9.
A directory for violence against women and victim service programs across BC.
Victim Services
https://www.justice.gov.nt.ca/en/victim-services/
'''Nova Scotia''': ''Victims’ Rights and Services Act'', SNS 1989, c 14.
Department of Justice Victim Services https://novascotia.ca/just/victim_services/
'''Ontario''': ''Victims’ Bill of Rights'', SO 1995, c 6.
Ontario Victim Services (OVS)
https://www.ontario.ca/page/get-help-if-you-are-experiencing-violence
Victim Notification System (VNS)
https://www.ontario.ca/page/victim-notification-services
'''Prince Edward Island''': ''Victims of Crime Act'', RSPEI 1988, c V-3.1.
Victim Services
https://www.princeedwardisland.ca/en/information/justice-and-public-safety/victim-services  
'''Quebec''': ''Crime Victims Compensation Act'', LRQ c I-6.
Indemnisation des Victimes d’actes Criminels (IVAC)
https://www.ivac.qc.ca/en/Pages/default.aspx


'''Saskatchewan''': Victims of Crime Act, SS 1995, c V-6.011.
Victim Services
https://www.saskatchewan.ca/residents/justice-crime-and-the-law/victims-of-crime-and-abuse/help-from-victim-service-units-and-agencies


[https://www2.gov.bc.ca/gov/content/justice/criminal-justice/bcs-criminal-justice-system/if-you-are-a-victim-of-a-crime/victim-of-crime/victim-notification ''' Victim Notification - Victim Safety Unit ''']
'''Yukon''': ''Crime Prevention and Victim Services Trust Act'', RSY 2002, c 49.
Victim Services
https://yukon.ca/en/legal-and-social-supports/supports-victims-crime/find-out-about-victim-services


{|
== D. Finding Funding for Counselling ==
|-
=== 1. Crime Victim Assistance Program funding for counselling ===
|302-815 Hornby Street <span> &nbsp; &nbsp; &nbsp; </span>
The ''CVAA'' establishes counselling services or expenses as a benefit that may be available to victims, immediate family members of injured or deceased victims, and some witnesses. The ''Crime Victim Assistance (General) Regulation'' sets out the conditions or limitations for providing counselling benefits and also establishes the approved fee rate for reimbursement of counselling services. The Counselling Guidelines provide further information and clarification regarding expectations for the provision of counselling services, reporting requirements and limitations applicable to service providers requesting reimbursement for counselling services on accepted claims with the CVAP. Learn more at https://www2.gov.bc.ca/gov/content/justice/criminal-justice/bcs-criminal-justice-system/if-you-are-a-victim-of-a-crime/victim-of-crime/financial-assistance-benefits.  
|Telephone: (604) 660-0316 (Lower Mainland)
=== 2. Child and Youth Mental Health (CYMH) ===
|-
The Ministry of Children and Family Development's Child and Youth Mental Health (CYMH) teams located across B.C. provide a range of mental health assessment and treatment options for children and youth (0-18 years of age) and their families at no cost. Our clinics are staffed by mental health clinicians, psychologists, and psychiatrists. Learn more at  https://www2.gov.bc.ca/gov/content/health/managing-your-health/mental-health-substance-use/child-teen-mental-health
|Vancouver, BC V6Z 2E6 <span> &nbsp; </span>
|Toll-Free: 1-877-315-8822
|-
|E-mail: [mailto:vsusg@gov.bc.ca vsusg@gov.bc.ca]
|-
|}
The Victim Safety Unit provides information to victims when the accused or offender is supervised by BC Corrections. Some information may also be provided to persons named in a civil protection order.  Victims may be provided with ongoing information about the status of an accused or an offender, including whether or not they are currently in provincial jail, when they may get out of provincial jail, what community they may be in, and what conditions the accused or offender may have to follow. If the offender is under federal jurisdiction (under the supervision of the Correctional Service of Canada or the Parole Board of Canada), the VSU will, upon request, forward the registration form to CSC/PBC. The CSC/PBC will provide victim notification to registered victims directly.


=== 3. Stopping the Violence Counselling ===
Stopping the Violence (STV) and Community-Based Victim Services (CBVS)
*STV: These programs provide essential counselling and support including information, referrals, and in some cases, system liaison services for women who have experienced sexual assault, violence in relationships, and/or childhood abuse.
*CBVS: There are several community-based counselling programs that provide counselling services to women who have experienced sexual assault, relationship violence, or childhood abuse. The range of individual and group counselling services are based on the needs of the individual women and delivered in an accessible, safe, and supportive environment.
*Learn more at https://endingviolence.org/programs-we-serve/


[https://www2.gov.bc.ca/gov/content/safety/crime-prevention/community-crime-prevention/contact-us '''Community Safety and Crime Prevention Branch''']
=== 4. Children Who Witness Abuse Programs (Ministry of Public Safety and Solicitor General) ===
 
This community-based program provides individual and group counselling services for children who witness the abuse of a parent, who is most often a mother. Designed to help break the intergenerational cycle of violence against women, this program helps children cope with, and heal from, the trauma of living in an abusive situation. Support is also provided to the non-offending caregiver who has been abused by their partner. Learn more at https://www2.gov.bc.ca/assets/gov/law-crime-and-justice/criminal-justice/bc-criminal-justice-system/if-victim/children-young-victim/protecting/cwwa-directory.pdf.
{|
|-
|Ministry of Public Safety and Solicitor General <span> &nbsp; &nbsp; &nbsp; </span>
|Telephone: (604) 660-5199
|-
|302-815 Hornby Street
|Toll-Free: 1-800-663-7867
|-
|Vancouver, BC V6Z 2E6
|Fax: (604) 660-1635
|-
|}
As the provincial centre of responsibility for victims’ issues, human trafficking, and crime prevention, the Division develops legislation and policies, provides training, and delivers and funds programs that support victims, address human trafficking, and provide a restorative justice response to crime.
 
 
[https://www2.gov.bc.ca/gov/content/justice/criminal-justice/victims-of-crime/victimlinkbc '''VictimLink BC''']
 
{|
|-
|E-mail: [mailto:VictimLinkBC@bc211.ca VictimLinkBC@bc211.ca] <span> &nbsp; &nbsp; &nbsp; </span>
|Toll-Free: 1-800-563-0808
|-
|TTY: (6040 875-0885
|-
|}
VictimLink BC is available 24 hours, seven days a week, and has information about and referrals to a number of support systems that are available to victims of crime. The service is toll-free, confidential, and anonymous.
 
 
[https://www.trustee.bc.ca/Pages/default.aspx '''Public Guardian and Trustee of British Columbia''']
 
{|
|-
|700-808 West Hastings Street <span> &nbsp; &nbsp; &nbsp; </span>
|Telephone: (604) 660-4444
|-
|Vancouver, BC V6C 3L3
|Fax: (604) 660-0374
|-
|Email: [mailto:mail@trustee.bc.ca mail@trustee.bc.ca]
|-
|}
Provides assistance to adults who need support for financial and personal decision-making and administers estates of deceased persons if there is no one else to do it.  They may also administer trust funds on behalf of minors.  Service is available in 130 languages.
 
 
[https://www.victimjusticenetwork.ca '''Victim Justice Network''']
 
Email: [mailto:mail@trustee.bc.ca mail@trustee.bc.ca]
 
An online-based network with links to existing networks and information hubs to promote awareness of services and supports for victims of crime in Canada. They aim to raise awareness, understanding, and support for victims of crime in a society by providing online victim-centred information, resources, and referrals.
 
 
[https://www.victimsinfo.ca '''Victimsinfo.ca''']
 
An online resource for victims and witnesses of crime in BC. The website links several Key Contacts such as the Victims Information Line, Lawyer Referral Service, Youth Against Violence Line, among others.
 
 
== B. Referrals for Specific Victims ==
 
=== 1. Children and youth Victims ===
 
'''Ministry of Child and Family Development'''
 
The Helpline for Children: 310-1234 (no area code needed)
 
To report suspected cases of child abuse or neglect.
 
 
After Hours Services
*Vancouver, North Shore, and Richmond: (604) 660-4927
*Rest of the Lower Mainland, from Burnaby and Delta to Maple Ridge and Langley: (604) 660-8180
*Elsewhere in BC: 1-800-663-9122
 
Refers those in crisis situations to food and emergency housing resources (after office hours and weekends).
 
 
[https://www.scyofbc.org '''Society for Children and Youth of BC (SCY)''']
 
{|
|-
|303-1720 Grant Street <span> &nbsp; &nbsp; &nbsp; </span>
|Telephone: (778) 657-5544
|-
|Vancouver, BC V5L 2Y7 <span> &nbsp; </span>
|Toll-Free: 1-877-462-0037
|-
|E-mail: [mailto:info@scyofbc.org info@scyofbc.org]
|-
|}
The Society for Children and Youth of BC (SCY) is a unique provincial organization dedicated to improving the well-being of children and youth in British Columbia. SCY recognizes that adult duty-bearers need to advocate for the rights of children and youth of BC as listed in the United Nations Convention on the Rights of the Child (UNCRC) in order to improve their well-being.
 
'''The SCY operates the Child and Youth Legal Centre (legal advice and representation for children and youth). Contact information is the same as for SCY.'''
 
The Child and Youth Legal Centre is committed to improving the well-being of children and youth in British Columbia through the advancement of their legal rights. The role of the Centre is to advocate on behalf of vulnerable children and youth in BC. The Centre provides legal representation, free to those who qualify, for young people who are experiencing problems related to family law, child protection, human rights and many other legal issues. The Centre has two full-time child and youth lawyers. '''The Centre offers a free drop-in clinic on the first Tuesday of every month''' at 920 East Hastings Street from 3-6 pm for children and youth aged 9 to 19. Call or visit their website for more details.
 
 
'''General Ministry Inquiries'''
 
Telephone: 1-877-387-7027
 
Email: [mailto:MCF.info@gov.bc.ca MCF.info@gov.bc.ca]
 
 
'''Provincial Government Referral Service'''
 
Victoria: (250) 387-6121
 
Metro Vancouver: (604) 660-2421
 
Elsewhere in BC: 1-800-663-7867
 
 
=== 2. Other Victims ===
 
'''UBC Life & Career Centre (Formerly the UBC Women's Resources Centre)'''
{|
|-
|UBC Robson Square, 800 Robson Street, Plaza Level, Room 1.400 <span> &nbsp; &nbsp; &nbsp; </span>
|Telephone: (604) 822-8585
|-
|Vancouver, BC V6Z 3B7 <span> &nbsp; </span>
|-
|}
Information and referral, counselling support groups for women, stress management, depression.  Abusers may also be referred here.
 
 
[https://surreywomenscentre.ca '''The Surrey Women's Centre''']
 
Telephone: (604) 583-1295
 
The Surrey Women’s Centre has a mobile assault response team that provides services over the phone and in-person to anyone who has experienced a physical or sexual assault. They are available 24-hours a day, 7 days a week, 365 days a year. You do not have to go to the hospital or make a police report to use their services.
 
 
[https://www.wavaw.ca/contact/ '''WAVAW''']
 
Telephone: (604) 255-6344
 
Outside lower mainland: 1-877-392-7583
 
WAVAW provides support services to survivors of sexualized violence who have shared experiences of gender marginalization: cis and trans women, Two-Spirit, trans and/or non-binary people. They advocate for social and systemic change through education, outreach and activism.
 
 
[https://bc-malesurvivors.com '''British Columbia Society for Male Survivors of Sexual Abuse''']
 
Telephone (Vancouver): (604) 682-6482
 
Telephone (Surrey): (778) 222-6885
 
BC Society for Male Survivors of Sexual Abuse aims to provide therapeutic services for males who have been sexually abused at some time in their lives. They provide treatment and support services to survivors and support significant-others and relatives of the survivors as well as educate on material concerning sexual abuse of males.
 
 
== C. Referrals for Criminal Injuries Outside British Columbia ==
 
[https://www.publicsafety.gc.ca/cnt/cntrng-crm/crrctns/ntnl-ffc-vctms-en.aspx '''National Office for Victims''']
 
Telephone: 1-866-525-0554
 
Provides general information for victims and the public, referrals to the Correctional Service of Canada (CSC) and the Parole Board of Canada (PBC) for specific enquiries, and works to incorporate a victim’s perspective in national policy development.
 
 
[https://www.victimsfirst.gc.ca/index.html '''Federal Ombudsman for Victims of Crime''']
 
 
[https://ovc.ncjrs.gov/findvictimservices/results2.asp '''Directory of International Crime Victim Compensation Programs''']
 
 
The following is a list of criminal injury compensation legislation and program contact information for all Canadian provinces.  A person who was the victim of a crime of violence that occurred in another province can contact the relevant program to determine whether they qualify for any form of compensation.
 
 
=== A) Other Canadian Provinces and Territories ===
 
==== '''Alberta''': [https://www.canlii.org/en/ab/laws/stat/rsa-2000-c-v-3/latest/rsa-2000-c-v-3.html ''Victims of Crime Act'', RSA 2000, c V-3]. ====
 
[https://www.alberta.ca/help-for-victims-of-crime.aspx '''Victims of Crime Financial Benefits Program''']
 
{|
|-
|Alberta Solicitor General and Ministry of Public Security <span> &nbsp; &nbsp; &nbsp; </span>
|Telephone: (780) 427-3441
|-
|9th Floor, John E. Bronwnlee Building
|Toll-Free in Alberta: 310-0000
|-
|10365-97 Street
|Outside Alberta: (780) 427-2711
|-
|Edmonton, AB T5J 3W7
|-
|}
 
 
==== '''Manitoba''': [http://web2.gov.mb.ca/laws/statutes/ccsm/v055e.php ''Victims' Bill of Rights'', CCSM c V55]. ====
 
[https://www.gov.mb.ca/justice/crown/victims/compensation.html '''Compensation for Victims of Crime Program''']
 
{|
|-
|1410-405 Broadway <span> &nbsp; &nbsp; &nbsp; </span>
|Telephone (Winnipeg): 945-0899
|-
|Winnipeg, MB R3C 3L6
|Toll-Free: 1-800-262-9344
|-
|}
 
 
==== '''New Brunswick''': [https://www.canlii.org/en/nb/laws/stat/rsnb-2016-c-113/latest/rsnb-2016-c-113.html ''Victims Services Act'', SNB 2016, c 113]. ====
 
[https://www2.gnb.ca/content/gnb/en/contacts/dept_renderer.202903.201672.3149.7545.7566.2668.html '''Victims Services Program''']
 
{|
|-
|Argyle Place <span> &nbsp; &nbsp; &nbsp; </span>
|Telephone: (506) 453-3992
|-
|P.O. Box 6000
|E-mail: [mailto:DPS-MSP.Information@gnb.ca DPS-MSP.Information@gnb.ca]
|-
|Fredericton, NB E3B 5H1
|-
|}
 
 
==== '''Newfoundland''': [https://www.assembly.nl.ca/Legislation/sr/statutes/v05.htm ''Victims of Crime Services Act'', RSNL 1990, c V-5]. ====
 
[https://www.gov.nl.ca/jps/rewrite/just/victim_services/victim_services_program.html '''Victims Services Program, Provincial Headquarters''']
 
{|
|-
|Department of Justice <span> &nbsp; &nbsp; &nbsp; </span>
|Telephone: (709) 729-7970
|-
|Victim Services Program
|E-mail: [mailto:victimservices@gov.nl.ca victimservices@gov.nl.ca]
|-
|4th Floor, East Block, Confederation Building
|-
|P.O. Box 8700, St. John's, NL A1B 4J6
|-
|}
 
 
==== '''Northwest Territories''': [https://www.justice.gov.nt.ca/en/files/legislation/victims-of-crime/victims-of-crime.a.pdf ''Victims of Crime Act'', RSNWT 1988, c 9]. ====
 
[https://www.justice.gov.nt.ca/en/victim-services/ '''Government of the Northwest Territories''']
 
{|
|-
|Department of Justice <span> &nbsp; &nbsp; &nbsp; </span>
|Telephone: (867) 873-7500
|-
|c/o Public Trustee Office
|-
|P.O. Box 1320
|-
|Yellowknife, NWT X1A 2L9
|-
|}
 
 
==== '''Nova Scotia''': [https://www.canlii.org/en/ns/laws/stat/sns-1989-c-14/latest/sns-1989-c-14.html ''Victims' Rights and Services Act'', SNS 1989, c 14]. ====
 
'''Criminal Injuries Compensation Board'''
 
{|
|-
|Victim Services Division <span> &nbsp; &nbsp; &nbsp; </span>
|Telephone: (902) 424-4030
|-
|5151 Terminal Road, 3rd Floor
|E-mail: [mailto:justweb@gov.ca justweb@gov.ca]
|-
|P.O. Box 7, Halifax, NS B3J 2L6
|-
|}
 
 
==== '''Ontario''': [https://www.ontario.ca/laws/statute/95v06 ''Victims' Bill of Rights'', SO 1995, c 6]. ====
 
[http://www.sjto.gov.on.ca/cicb/ '''Criminal Injuries Compensation Board''']
 
{|
|-
|14th Floor, 655 Bay Street <span> &nbsp; &nbsp; &nbsp; </span>
|Telephone: (416) 326-2900
|-
|Toronto, ON M7A 2A3
|Toll-Free: 1-800-372-7463
|-
|E-mail: [mailto:info.cicb@ontario.ca info.cicb@ontario.ca]
|Fax: (416) 326-2883
|-
|}
 
 
'''Victim Notification System (VNS), Ontario Ministry of the Attorney General'''
 
Telephone: (416) 314-2447
 
Toll-Free: 1-888-579-2888
 
 
==== '''Prince Edward Island''': [https://www.princeedwardisland.ca/sites/default/files/legislation/v-03-1-victims_of_crime_act.pdf ''Victims of Crime Act'', RSPEI 1988, c V-3.1]. ====
 
 
[https://www.princeedwardisland.ca/en/information/justice-and-public-safety/victim-services '''Victim Services''']
 
 
==== '''Queens and Kings Counties''' ====
{|
|-
|Honourable C. R. McQuaid Family Law Centre
|Telephone: (902) 368-4582
|-
|1 Harbourside Access Road
|Fax: (902) 368-4514
|-
|P.O. Box 2000
|-
|Charlottetown, PE C1A 7N8
|-
|}
 
 
==== '''Prince County''' ====
{|
|-
|263 Heather Moise Drive
|Telephone: (902) 888-8218
|-
|Suite 19, 2nd Floor
|Fax: (902) 888-8410
|-
|Summerside, PE C1N 5P1
|-
|}
 
 
==== '''Quebec''': [https://www.canlii.org/en/qc/laws/stat/rsq-c-i-6/latest/rsq-c-i-6.html ''Crime Victims Compensation Act'', LRQ c I-6]. ====
 
[https://www.ivac.qc.ca/Pages/default.aspx '''Commission de la santé et de la sécurité du travail, Dir. l'indemnisation des Victimes d'actes criminels''']
 
{|
|-
|1199, Rue Bleury <span> &nbsp; &nbsp; &nbsp; </span>
|Telephone: (514) 906-3019
|-
|C.P. 6056, Succursale Centre-Ville
|Toll-Free: 1-800-561-4822
|-
|Montreal, QC H3C 4E1
|Fax: (514) 906-3029
|-
|E-mail: [mailto:info@ivac.qc.ca info.ivac.qc.ca]
|-
|}


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Latest revision as of 18:58, 13 October 2025

This information applies to British Columbia, Canada. Last reviewed for legal accuracy by the Law Students' Legal Advice Program on 25 August 2025.



Once a victim has been referred to another resource such as a lawyer, social service agency, or health professional, it is still important to follow up with the victim. This ensures that the victim is being looked after. Should a support person need to consult with a professional (e.g., a psychiatrist) about a victim’s ongoing case, the victim must sign a written release form authorizing that professional to release their personal information.

A. General Referrals

1. Crime Victim Assistance Program

The Crime Victim Assistance program provides financial assistance and benefits to victims of violent crimes, their immediate family members, and some witnesses to offset the costs of the victimization, and to promote their recovery from the physical and psychological effects of the offence. In situations where the offender represents an ongoing significant risk to the victim’s safety, protective measures such as home alarm systems, security devices, and equipment and other safety measures may be available. In cases involving high-risk victims, the victim and their family may be eligible for relocation expenses where all other safety measures are considered insufficient to address the victim’s safety needs. For a complete list of benefits available, see the CVAP website athttps://www2.gov.bc.ca/gov/content/justice/criminal-justice/bcs-criminal-justice-system/if-you-are-a-victim-of-a-crime/victim-of-crime/financial-assistance-benefits.

2. Directory of Victim Service and Violence Against Women Programs in BC

The Victim Services & Violence Against Women Program Directory provides contact information for service providers across British Columbia that assist victims of crime and women and children impacted by violence. See https://www2.gov.bc.ca/gov/content/justice/criminal-justice/bcs-criminal-justice-system/if-you-are-a-victim-of-a-crime/victim-of-crime/victim-services-directory.

3. Victim Notification – Victim Safety Unit

The Victim Safety Unit provides information to victims when the accused or offender is supervised by BC Corrections. Some information may also be provided to persons named in a civil protection order. Victims may be provided with ongoing information about the status of an accused or an offender, including whether or not they are currently in provincial jail, when they may get out of provincial jail, what community they may be in, and what conditions the accused or offender may have to follow. If the offender is under federal jurisdiction (under the supervision of the Correctional Service of Canada or the Parole Board of Canada), the VSU will, upon request, forward the registration form to CSC/PBC. The CSC/PBC will provide victim notification to registered victims directly. For more information, visit https://www2.gov.bc.ca/gov/content/justice/criminal-justice/bcs-criminal-justice-system/if-you-are-a-victim-of-a-crime/victim-of-crime/victim-notification.

4. VictimLink BC

VictimLink BC provides information and referral services to all victims of crime and immediate crisis support to victims of family and sexual violence, including victims of human trafficking exploited for labour or sexual services. It is available 24/7 and can be accessed by calling or texting 1-800-563-0808 The service is toll-free, confidential, and anonymous. For more information, visit: https://www2.gov.bc.ca/gov/content/justice/criminal-justice/victims-of-crime/victimlinkbc.

5. Public Guardian and Trustee of British Columbia

The Public Guardian and Trustee of BC provides assistance to adults who need support for financial and personal decision-making and administers estates of deceased persons if there is no one else to do it. They may also administer trust funds on behalf of minors. Service is available in 130 languages. The PGT aids and protects the interests of those who lack legal capacity to protect their own interests. This includes the legal and financial interests of children under the age of 19; the legal, financial, personal, and health care interests of adults who required assistance in decision making; and administering the estates of deceased and missing persons. Learn more by visiting https://www.trustee.bc.ca/Pages/default.aspx.

6. Victim Justice Network

The Victim Justice Network is an online-based network with links to existing networks and information hubs to promote awareness of services and supports for victims of crime in Canada. They aim to raise awareness, understanding, and support for victims of crime in a society by providing online victim-centred information, resources, and referrals. Learn more at https://www.victimjusticenetwork.ca/.

7. Victims Portal

This is a secure online portal that allows registered victims, and/or their named representatives, to access services and information which they are entitled to under the Corrections and Conditional Release Act (CCRA). The portal allows a victim to access information from the CSC and PBC and request specific information concerning the offender who harmed them. For more information, visit https://victimsportal-portailvictimes.csc-scc.gc.ca/Main/Home.

B. Referrals for Child and Youth Victims

1. Child Protection Services BC

To report suspected cases of abuse or neglect of a child or youth under 19, phone 1 800 663-9122 at any time. For more information, visit https://www2.gov.bc.ca/gov/content/safety/public-safety/protecting-children.

2. Society for Children and Youth of BC (SCY)

SC is a unique provincial organization dedicated to improving the well-being of children and youth in British Columbia. SCY recognizes that adult duty-bearers need to advocate for the rights of children and youth of BC as listed in the United Nations Convention on the Rights of the Child (UNCRC) in order to improve their well-being. Learn more at https://scyofbc.org/.

3. Child and Youth Legal Centre

The Child and Youth Legal Centre is operated by the Society for Children and Youth of BC. It provides legal representation, free to those who qualify, for young people who are experiencing problems related to family law, child protection, human rights and many other legal issues. Appointments can be booked by calling 778-657-5544 or toll free at 1-877-462-0037 (1-800-663-7867 for elsewhere in BC). Learn more at https://scyofbc.org/child-youth-legal-centre/#1510173090398-895b5c9f-54dd.

C. Referrals for Criminal Injuries Outside British Columbia

1. National Office for Victims

Provides general information for victims and the public, referrals to the Correctional Service of Canada (CSC) and the Parole Board of Canada (PBC) for specific enquiries and works to incorporate a victim’s perspective in national policy development. Learn more at https://www.publicsafety.gc.ca/cnt/cntrng-crm/crrctns/ntnl-ffc-vctms-en.aspx.

2. Federal Ombudsman for Victims of Crime

The Office of the Federal Ombudsman for Victims of Crime (OFOVC) is an independent resource for victims in Canada. Victims can contact OFOVC to learn about their rights under federal law and the services available to them, or to make a complaint about any federal agency or federal legislation dealing with victims of crime. Learn more at: https://www.victimsfirst.gc.ca/index.html.

3. Other Canadian Provinces and Territories

Alberta: Victims of Crime Act, RSA 2000, c V-3. Victims of Crime Assistance Program https://www.alberta.ca/victims-of-crime-assistance-program.aspx

Manitoba: Victims’ Bill of Rights, CCSM c V55. Compensation for Victims of Crime Program https://www.gov.mb.ca/justice/vs/cvc/index.html

New Brunswick: Victims Services Act, SNB 2016, c 113. Victim Services https://www2.gnb.ca/content/gnb/en/departments/public-safety/community_safety/content/victim_services.html

Newfoundland: Victims of Crime Services Act, RSNL 1990, c V-5. Victim Services Program, Provincial Headquarters https://www.gov.nl.ca/victimservices/

Northwest Territories: Victims of Crime Act, RSNWT 1988, c 9. Victim Services https://www.justice.gov.nt.ca/en/victim-services/

Nova Scotia: Victims’ Rights and Services Act, SNS 1989, c 14. Department of Justice Victim Services https://novascotia.ca/just/victim_services/

Ontario: Victims’ Bill of Rights, SO 1995, c 6. Ontario Victim Services (OVS) https://www.ontario.ca/page/get-help-if-you-are-experiencing-violence

Victim Notification System (VNS) https://www.ontario.ca/page/victim-notification-services

Prince Edward Island: Victims of Crime Act, RSPEI 1988, c V-3.1.

Victim Services https://www.princeedwardisland.ca/en/information/justice-and-public-safety/victim-services

Quebec: Crime Victims Compensation Act, LRQ c I-6. Indemnisation des Victimes d’actes Criminels (IVAC) https://www.ivac.qc.ca/en/Pages/default.aspx

Saskatchewan: Victims of Crime Act, SS 1995, c V-6.011. Victim Services https://www.saskatchewan.ca/residents/justice-crime-and-the-law/victims-of-crime-and-abuse/help-from-victim-service-units-and-agencies

Yukon: Crime Prevention and Victim Services Trust Act, RSY 2002, c 49. Victim Services https://yukon.ca/en/legal-and-social-supports/supports-victims-crime/find-out-about-victim-services

D. Finding Funding for Counselling

1. Crime Victim Assistance Program funding for counselling

The CVAA establishes counselling services or expenses as a benefit that may be available to victims, immediate family members of injured or deceased victims, and some witnesses. The Crime Victim Assistance (General) Regulation sets out the conditions or limitations for providing counselling benefits and also establishes the approved fee rate for reimbursement of counselling services. The Counselling Guidelines provide further information and clarification regarding expectations for the provision of counselling services, reporting requirements and limitations applicable to service providers requesting reimbursement for counselling services on accepted claims with the CVAP. Learn more at https://www2.gov.bc.ca/gov/content/justice/criminal-justice/bcs-criminal-justice-system/if-you-are-a-victim-of-a-crime/victim-of-crime/financial-assistance-benefits.

2. Child and Youth Mental Health (CYMH)

The Ministry of Children and Family Development's Child and Youth Mental Health (CYMH) teams located across B.C. provide a range of mental health assessment and treatment options for children and youth (0-18 years of age) and their families at no cost. Our clinics are staffed by mental health clinicians, psychologists, and psychiatrists. Learn more at https://www2.gov.bc.ca/gov/content/health/managing-your-health/mental-health-substance-use/child-teen-mental-health

3. Stopping the Violence Counselling

Stopping the Violence (STV) and Community-Based Victim Services (CBVS)

  • STV: These programs provide essential counselling and support including information, referrals, and in some cases, system liaison services for women who have experienced sexual assault, violence in relationships, and/or childhood abuse.
  • CBVS: There are several community-based counselling programs that provide counselling services to women who have experienced sexual assault, relationship violence, or childhood abuse. The range of individual and group counselling services are based on the needs of the individual women and delivered in an accessible, safe, and supportive environment.
  • Learn more at https://endingviolence.org/programs-we-serve/

4. Children Who Witness Abuse Programs (Ministry of Public Safety and Solicitor General)

This community-based program provides individual and group counselling services for children who witness the abuse of a parent, who is most often a mother. Designed to help break the intergenerational cycle of violence against women, this program helps children cope with, and heal from, the trauma of living in an abusive situation. Support is also provided to the non-offending caregiver who has been abused by their partner. Learn more at https://www2.gov.bc.ca/assets/gov/law-crime-and-justice/criminal-justice/bc-criminal-justice-system/if-victim/children-young-victim/protecting/cwwa-directory.pdf.

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