Abuse and Neglect of Seniors or Those with Disabilities (4:VII)

The printable version is no longer supported and may have rendering errors. Please update your browser bookmarks and please use the default browser print function instead.

This information applies to British Columbia, Canada. Last reviewed for legal accuracy by the Law Students' Legal Advice Program on 25 August 2025.

Abuse and neglect of seniors and adults with disabilities occur when a family member, friend, caregiver or other person financially, physically, or emotionally abuses or neglects such an individual. Elder Abuse and abuse of adults with disabilities include physical, mental or emotional harm, and damage or loss in respect of financial affairs (i.e., financial abuse). Examples include intimidation, humiliation, physical assault, sexual assault, overmedication, withholding needed medication, censoring mail, invasion or denial of privacy, denial of access to visitors, and neglect. Many types of abuse, and some types of neglect, are criminal offences.

All types of abuse and neglect are harmful. Such abuse can occur because of lack of knowledge or understanding by a caregiver of an adult’s situation, or it can be very deliberate. The person causing the harm may have mental health difficulties, alcohol or substance use, or more complex psychosocial issues. Further, individuals who have suffered years of spousal abuse may also be susceptible to further neglect and abuse, such as financial abuse, by others.

Abuse or neglect of seniors and adults with disabilities is often hidden behind inquiries about benefits, services, and wills and estates. For instance, such an individual may inquire about housing benefits available to them. A little probing may uncover that the reason for wanting housing benefits is to escape an abusive relative who has taken control of their house. Individuals should watch for subtle indications of abuse and neglect.

Some older adults may be embarrassed to reveal abuse or neglect, particularly if a family member is involved. Some may not know how to get help or may be unsure if what they are experiencing is considered abuse or neglect. Some may worry about repercussions on their family member or caregiver. They may also fear retaliation from the person who harmed them. Or, they may fear losing services they need, losing their money, having to move, or breaking up the family. They may worry about not being believed.

The information below pertains to the many avenues victims or those acting in their best interests may choose to pursue, as well as lists available resources. Further information on how to address seniors’ abuse may also be found in Chapter 15: Adult Guardianship and Substitute Decision-Making.

A. Ending the Abuse or Neglect

Upon discovering a case of abuse or neglect of a senior or individual with disabilities, clinicians should provide information about what kind of help is available. Police respond to reports of persons in immediate danger or possible criminal offences. They investigate offences and can provide information about other agencies that may be able to help. Victim Service programs are located in community agencies or police stations. They provide emotional support, justice system information, safety planning, referrals to counselling and other services, help in accessing crime victim assistance benefits, and support to victims going to court.

Please see the end of the section for resources.

Part 3 of the Adult Guardianship Act, RSBC 1996, c 6 [AGA], has special provisions on abuse and neglect. These include physical, sexual, emotional, and financial forms of abuse/neglect. These provisions are aimed at adults unable to get help because of a physical restraint, a physical disability, or a condition that affects their ability to make decisions about the abuse or neglect.

Under Part 3 of the Act, Designated Agencies respond to reports of abuse or neglect involving adults in these circumstances and notify police if a criminal offence appears to have been committed. Designated Agencies under the AGA include the five Regional Health Authorities, Providence Health Care Society, and Community Living BC. They can address a range of health and safety issues and help in informal or formal ways. Formal tools include gaining access to the adult in emergencies, obtaining orders or warrants, obtaining short and long-term restraining orders, and on occasion obtaining support and assistance court orders.

Designated Agencies often work with the Public Guardian and Trustee (PGT) in responding to abuse/neglect situations. Under the Public Guardian and Trustee Act, the PGT investigates reports of financial abuse or neglect, can restrict access to assets in emergencies where there is concern an adult may be mentally incapable, and may provide financial management services for adults incapable of managing their own affairs. The PGT makes referrals to Designated Agencies if there are concerns about physical risk or harm to the vulnerable adult. The link to the PGT’s Decision Tree can be found at https://www.trustee.bc.ca/Documents/adult-guardianship/Decision%20Tree.pdf.

For further information on supporting victims of elder abuse, see https://www2.gov.bc.ca/assets/gov/law-crime-and-justice/criminal-justice/victims-of-crime/vs-info-for-professionals/info-resources/elder-abuse.pdf.

Other BC laws aiming to protect adults in financial and health-care matters include the Power of Attorney Act, the Representation Agreement Act, and the Health Care (Consent) and Care Facility (Admission) Act.

Remember that the victim may depend on their alleged abuser for financial or physical assistance. If the victim wants to make a report that may lead to the laying of information, moving to a transition house, or getting a protection order (see Section V.B.3: Protection Order, below), they may need to find alternate arrangements for financial or physical support that the abuser may have been providing. Some of the financial and social services available to the victim are listed below.

B. Resources

BC has a Parliamentary Secretary to the Minister of Health for Seniors, a Seniors’ Services Branch and an Office of the Seniors Advocate.

The following list represents some non-legal solutions that may assist the abused person.

1. General Support

If an adult is in need of health or home care related services, or there are concerns about the adult’s ability to seek support or their condition is impacting their ability to make decisions, the nearest health unit should be the primary point of contact. A trained nurse or social worker can investigate the situation, present options to the victim, and place them in contact with necessary assistance.

Seniors First BC

Provides information, legal advocacy, support and referrals to older adults across BC who are dealing with issues affecting their well-being or rights. In addition, they assist those concerned about the welfare of older adults.
See https://seniorsfirstbc.ca/programs/sail/.

Seniors Abuse & Information Line

The Seniors Abuse and Information Line (SAIL) is a confidential information line for older adults and those who care about them to speak to a professional intake worker about abuse, mistreatment and any issues that impact the health and well-being of older adults in BC.
SAIL is available on weekdays 8 am to 8 pm and weekends 10 am to 5:30 pm. If calling from the Lower Mainland, call 604-437-1940. For callers located in the rest of BC or Canada call 1-866-437-1940.
See https://seniorsfirstbc.ca/programs/sail/.

Disability Alliance BC

Disability Alliance BC’s mission is to support people, with all disabilities, to live with dignity, independence and as equal and full participants in the community. They champion issues impacting the lives of people with disabilities through their direct services, community partnerships, advocacy, research and publications.
See https://disabilityalliancebc.org/.

BC Association of Community Response Networks

A Community Response Network (CRN) is made up of a diverse group of concerned community members, community agencies, local businesses, government agencies, professionals, and others who come together to create a coordinated community response to abuse, neglect, and self-neglect in vulnerable adults. When the community cannot provide appropriate support to the adult, the Adult Guardianship Act provides designated agencies (Health Authorities and Community Living BC) with the responsibility of investigating and ensuring that the proper action is undertaken.
See https://bccrns.ca/.

2. Shelter

If the alleged abuser cannot be removed from the home, the victim may need temporary shelter. Older and senior women at risk of violence may be admitted to women’s transition houses if space is available. See Chapter 23: Referrals) for transition houses. If all local transition houses are full, the Battered Women’s Support Services may be able to locate alternative shelter. After Hours Services (see Chapter 23: Referrals) can also provide assistance and can refer elderly men to temporary shelter or housing.

3. Home Support

The victim may depend on the alleged abuser for support within the home. Therefore, they may be reluctant to act because they fear being moved or placed in a nursing home. In these circumstances, the BC Ministry of Health Services Long-Term Care Program can determine whether the victim is eligible to receive home support services (cleaning, handyman services, etc.). A person may also contact Home and Community Care Intake Services to request an assessment. Their website is found at https://www.vch.ca/en/service/home-community-care-intake-service#wysiwyg--60781.

Meals on Wheels is a service that delivers meals and social contact to homebound people, including seniors, caregivers, individuals with chronic or acute medical conditions, individuals recovering from surgery, illness or injury, and new mothers. This program can be accessed at https://www.vch.ca/en/service/meals-wheels#short-description--6071.

4. Seniors’ Benefits

An older victim may not be receiving all of the financial benefits they are entitled to. These benefits such as Old Age Security Pension, Guaranteed Income Supplement, Canada Pension Plan, and others may provide finial independence from an abuser. Information regarding income security programs can be found at https://www2.gov.bc.ca/gov/content/family-social-supports/seniors/financial-legal-matters/income-security-programs.

Lower income seniors who are renting may be eligible for a rent supplement through the Shelter Aid for Elderly Renters (SAFER) program. Information regarding Shelter Aid for Elderly Renters can be found at https://www.bchousing.org/housing-assistance/rental-assistance-programs/SAFER.