Resource List for Legal Help for British Columbians

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Here is an alphabetical list of 60 of the best sources of legal information, assistance, advice and representation for low-income clients in British Columbia.

Contact information for government services is available through:

Provincial Enquiry BC (Service BC): 1-800-663-7867

Lower Mainland: 604-660-2421
Victoria: 250-387-6121
TDD: 1-800-661-8773

Federal Service Canada: 1-800-622-6232

This guide refers to many websites for further legal information. To find a free public access computer, try visiting your local public library (listed below), a local Service BC office (listed below), a local college or university library, or a Courthouse Library (listed below), if you have one. You may be able to get some assistance with finding your information from these locations also.

Access Justice

Access Pro Bono operates free legal clinics in a number of communities throughout BC. Clients who meet the financial means test (see website for details) can receive 30 minutes of free legal advice and sometimes additional appointments. Access Pro Bono lawyers generally do not appear in court or tribunals but they can give advice, make calls, and assist with documents.
Website accessprobono.ca
Phone 1-604-878-7400
Toll-free: 1-877-762-6664
Find on Clicklaw Access Pro Bono on Clicklaw HelpMap


AdminLawBC.ca

AdminLawBC.ca describes administrative tribunals — the specialized government agencies, boards and commissions that provide resolution of disputes involving government laws and how they are applied. They can hear complaints about decisions made by government agencies related to such topics as minimum wage, Employment Insurance, safety standards, telephone service rates, or rules of conduct of doctors and other professionals. The site also features a BC Administrative Law Directory which lists information and many of the decisions of over 100 federal and provincial tribunals.
Website adminlawbc.ca
Phone No phone service available


Advocacy Access

The Advocacy Access Program is a service of Disability Alliance BC (formerly BC Coalition of People with Disabilities) that provides information, assistance, advice, and occasional representation for people with disability-related issues such as welfare benefits for people with disabilities, Canada Pension Plan disability benefits, and the Registered Disability Savings Plan.

Website: Advocacy Access Publications has a number of fact sheets about disability-related money and income support issues.

Website www.disabilityalliancebc.org
Phone 1-604-872-1278
Toll-free: 1-800-663-1278
Find on Clicklaw Advocacy Access Program on Clicklaw HelpMap


Bankruptcy BC

Bankruptcy BC

BC Centre for Elder Advocacy and Support

Seniors First BC (formerly BC Centre for Elder Advocacy and Support - BCCEAS) is a non-profit organization helping older adults. They operate Seniors' Legal Clinics in the Lower Mainland and a toll-free Seniors Advocacy and Information Line (SAIL) that provides information and referrals.

Website: The Resources section has fact sheets and e-books on residential care and elder abuse.

Website seniorsfirstbc.ca
Phone 1-604-437-1940
Toll-free: 1-866-437-1940
Find on Clicklaw Seniors First BC on Clicklaw HelpMap

BC Civil Liberties Association

The BC Civil Liberties Association works to maintain and extend civil liberties and human rights in Canada. In addition to public education and advocacy, the BCCLA engages in select legal actions, often involving the police or government and on the topic of civil liberties.

Website: See the Our Work page for links to handbooks, guides and reports.

Website bccla.org
Phone 1-604-687-2919
Toll-free: 1-855-556-3566
Find on Clicklaw BCCLA on Clicklaw


BC Employment and Assistance (BCEA)

The BC Ministry of Social Development and Poverty Reduction's BC Employment and Assistance program administers income assistance (welfare) benefits.

Website: Their website provides links to online orientation, work search guidelines and information on fraud and appeals.

Website www2.gov.bc.ca
Phone Toll free: 1-866-866-0800


BC Human Rights Coalition

The BC Human Rights Clinic is operated by the Community Legal Assistance Society and funded by the BC Ministry of Justice. The Clinic provides free representation to complainants who have cases before the BC Human Rights Tribunal on a province-wide basis. Accepted applicants are assigned an advocate to assist with the early stages of a complaint.

Website: The Legal Services page under the Services menu has information on how to get advice or representation.

Website www.bchrc.net
Phone 1-604-622-1100
Toll-free: 1-855-685-6222
Find on Clicklaw BC Human Rights Clinic on Clicklaw HelpMap


BC Laws

The BC Laws website is maintained by the BC Queen’s Printer and includes British Columbia statutes and regulations, orders in council, and regulations bulletins. It has a simple search function, and is current seven to 14 days after changes in legislation.
Website bclaws.gov.bc.ca
Phone 1-250-387-6409
Toll-free: 1-800-663-6105


BC/Yukon Society of Transition Houses

The BC Society of Transition Houses offers support to the programs and services who work with women who have experienced violence. The programs and services the BCSTH supports include transition and safe houses, safe homes, children’s and victims counseling, and violence prevention education.

Website: The Directory of Member Programs & Services is a complete listing of all its members’ programs and services across BC.

Website bcsth.ca
Phone 1-604-669-6943
Toll-free: 1-800-661-1040


CanLII

The CanLII website offers a well-designed and comprehensive database of legislation, regulations, and court cases from across Canada. The search function can be limited to a specific province or to a federal court, and notable cases can be found through the "most cited" feature. The site includes an ebook on Wrongful Dismissal and Employment Law in the Commentary section.

Website: Hover your mouse over one of the question marks for help in using the search.

Website canlii.org
Phone No phone service available


Clicklaw

The Clicklaw website provides a window into plain language legal information and education resources designed for the public in BC from over 25 contributor organizations, as well as selected others. Clicklaw includes a HelpMap to find those who can help with legal problems in communities across the province, and starting points for over 150 commonly asked legal questions.

Website: The Court Forms & Guides page brings together court forms and step-by-step guides for both Provincial and Supreme Court.

Website clicklaw.bc.ca
Phone No phone service available


Community Legal Assistance Society

The Community Legal Assistance Society (CLAS) provides legal assistance to disadvantaged people with housing security, income security, human rights, mental health rights, and workers’ rights problems. Services include summary legal advice, support for self-represented litigants, and full representation. Their Mental Health Law Program provides advice and representation at the BC Review Panel to persons detained under the BC Mental Health Act. Their BC Human Rights Clinic provides representation to complainants who have cases before the BC Human Rights Tribunal.

Website: The Self-Help Guides page has links to guides and information sheets, including one on representing yourself in a judicial review.

Website www.clasbc.net
Phone 1-604-685-3425
Toll-free: 1-888-685-6222
Find on Clicklaw CLAS on Clicklaw HelpMap


Consumer Protection BC

Consumer Protection BC is a watchdog for consumer complaints including unfair debt collection practices.

Website: The pages Resolving Problems and Enforcement provide more information on the complaint process, compliance, and enforcement.

Website consumerprotectionbc.ca
Phone Toll-free: 1-888-564-9963
Find on Clicklaw Consumer Protection BC on Clicklaw


Courthouse Libraries BC

Courthouse Libraries BC provides legal information to the legal community and the public in 28 locations throughout British Columbia. Resource libraries in Vancouver and Victoria and regional libraries in Kamloops, Kelowna, Nanaimo, New Westminster and Prince George provide research assistance to clients. The library hosts the portal website Clicklaw, which provides a one-stop window into legal information and education aimed at the public in BC, as well as Clicklaw Wikibooks, featuring free plain language legal publications that are available to download in multiple formats and can also be printed.

Website: The Locations & Contact Information page has the contact information, including an email address and a list of library locations.

CLBClogo.jpg
Website courthouselibrary.ca
Phone 1-604-660-2841
Toll-free: 1-800-665-2570
Find on Clicklaw Courthouse Libraries on Clicklaw HelpMap


Courts of BC

The Courts of BC website from the provincial government provides information about Provincial and Supreme Courts, and the Court of Appeal. Links include recent judgments, contact information and resources for self-represented litigants (people going to court on their own).
Website courts.gov.bc.ca
Phone No phone service available
Find on Clicklaw Court Registries on Clicklaw HelpMap


Credit Counselling Society of BC

The Credit Counseling Society of BC provides information and advice to clients on the topic of debt and insolvency. Clients can take advantage of free and confidential credit counselling and debt consolidation services as well as obtain practical advice on budgeting.

Website: The Debt Help page has information about debt and insolvency counselling options.

Website nomoredebts.org
Phone Toll-free: 1-888-527-8999


Dial-A-Law

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Cover of Dial-A-Law

Dial-A-Law features free information on the law in British Columbia in over 130 topic areas. A service of People's Law School, Dial-A-Law is available on Clicklaw Wikibooks, a dedicated website at dialalaw.ca, and on the telephone at 1-800-565-5297.

Contents

Consumer & Money

Work & Business

Families & Children

Life

Courts & Crime

About

Copyright

Creative Commons Attribution-NonCommercial-ShareAlike 2.5 Canada Licence Dial-A-Law © People’s Law School is, except for the images, made available under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International Licence.

Disclaimer

At People's Law School, we believe accurate, plain English information can help people take action to work out their legal problems. This information explains in a general way the law that applies in British Columbia. It is not intended as legal advice. For help with a specific legal problem, contact a legal professional. Some sources of legal help are highlighted in the page on free and low-cost legal help.

About People's Law School

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People's Law School is a non-profit society in British Columbia providing free education and information on the legal problems of daily life. See more titles from People's Law School.

Duty Counsel

Duty counsel services include a variety of free advice services (and some limited representation) provided by the Legal Services Society for otherwise unrepresented clients facing immediate legal challenges. See the entry below for a detailed description of duty counsel services.
Website www.lss.bc.ca
Phone Toll-free: 1-866-663-7867 (Enquiry BC)
Find on Clicklaw Legal Aid Intake Offices on Clicklaw HelpMap

Electronic Law Library

Electronic Law Library

Elizabeth Fry Society of Greater Vancouver

The Elizabeth Fry Society of Greater Vancouver works with women and youth who are in conflict with the law. They operate a Shoplifters' Counselling Program as well as crime prevention seminars in the Lower Mainland.
Website elizabethfry.com
Phone 1-604-520-1166
Toll-free: 1-888-879-9593
Find on Clicklaw Elizabeth Fry Society on Clicklaw HelpMap


Employment Standards Branch

Employment Standards Branch

Family Justice Centres and Family Advice Lawyer Project

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Family Law in BC

Family Law in BC is a Legal Services Society website that provides legal information on family law matters, including separation and divorce, child and spousal support, parenting and guardianship, child protections/removal, division of family property, and adoption.

Website: Self-help guides has information on procedures such as filing for divorce, Court forms has links to family court forms, and Who can help has information on options for assistance with family law problems.

Website familylaw.lss.bc.ca
Phone No phone service available
Find on Clicklaw Family Law in BC on Clicklaw


Family Maintenance Enforcement Program

The Family Maintenance Enforcement Program helps low-income families to obtain child support and spousal support orders from ex-partners, and to enforce them.
Website fmep.gov.bc.ca]
Phone Toll-free: 1-800-668-3637
Find on Clicklaw FMEP on Clicklaw HelpMap


Federal Court of Canada

The Federal Court of Canada is Canada's national trial court which hears legal disputes arising in the federal domain, including immigration, tax, admiralty, and customs.

Website: The Information for Litigants page provides information about appearing before the Federal Court without a lawyer. The Court Process and Procedures page provides information about Federal Court rules and forms.

Phone: The Federal Court Registry in Vancouver can be reached at (604) 666-3232 or toll free at 1-800-663-2096. TDD: 604-666-9228.

Website www.fct-cf.gc.ca
Phone 1-800-663-2096


Government Agent Offices

Government Agent Offices

Helpline for Children in BC

The Helpline for Children is a free 24-hour service for children, parents, or community members to call if they think a child (anyone under 19) will be or has been abused.
Website gov.bc.ca
Phone 310-1234 (no area code needed, toll-free)
TDD: 1-866-660-0505


Human Resources and Skills Development Canada

The Labour Program of Employment and Social Development Canada offers information about employment standards for federally regulated workplaces.

Website: The Federal Labour Standards page has links to resources on specific topics, such as unjust dismissal.

Website canada.ca
Phone 1-800-641-4049


Indian Residential Schools of Indian and Northern Affairs Canada

The Indian Residential Schools section of Aboriginal Affairs and Northern Development Canada provides information and assistance to former Residential School students seeking compensation.

Website: Under the heading "In This Section" click on "Common Experience Payments" for information dealing with compensation for abuse in Residential Schools.

Website www.ainc-inac.gc.ca/ai/rqpi/index-eng.asp
Phone 1-866-879-4913


Indian Residential School Survivors Society

The Indian Residential School Survivors Society is a non-profit organization that provides survivors with support and referrals. They can also help survivors start healing circles.
Website irsss.ca
Phone 1-604-925-4464
Toll-free: 1-800-721-0066


LawLINE

LawLINE

LawLink

LawLink

Law Students’ Legal Advice Program

Law Students’ Legal Advice Program

Lawyer Referral Service

Access Pro Bono Society of BC's Lawyer Referral Service provides referrals to lawyers in private practice who specialize in various areas of the law. Any member of the public may call this service to obtain the contact information of a lawyer who will provide a free half-hour legal consultation.
Website www.accessprobono.ca
Phone 604-687-3221
Toll-free: 1-800-663-1919
Find on Clicklaw Lawyer Referral Service on HelpMap


Legal Aid Representation

The Legal Services Society provides a variety of legal aid services including legal aid representation (getting a lawyer to take your case for free). See the entry below for a detailed description of legal aid representation.
Website www.lss.bc.ca
Phone Toll-free: 1-866-577-2525
Find on Clicklaw Legal Aid Intake Offices on Clicklaw HelpMap

Legal Services Society

The Legal Services Society (LSS) is the primary organization for free or low cost legal information, advice and representation for low-income people in BC. In addition to providing lawyers for eligible clients (see page 54-55), it provides advice services such as duty counsel (see page 52) and LawLINE (Resource #31).

Phone: 1-604-601-6075 for information on ordering LSS publications. Phone the LSS regional centre closest to you to speak to an LIOW or call the LSS Call Centre at 1-866- 577-2525.

Website: On home page, click on “Publications” and choose a publication by title, subject or language.

Website lss.bc.ca
Phone 1-866-577-2525
Find on Clicklaw LSS on Clicklaw HelpMap

Multilingolegal.ca

  1. REDIRECT MOSAIC Multilingual Legal Publications

National Parole Board

The Parole Board of Canada is responsible for, among other things, granting record suspensions (formerly called pardons) for criminal convictions.

Website: The Record Suspension Application Guide and Forms page has the guides and forms for completing a record suspension application.

Website www.canada.ca
Phone 1-800-874-2652


Native Courtworkers

The Native Courtworker and Counselling Association provides information and assistance to Aboriginal people facing criminal or youth justice matters with the police and courts. Native courtworkers assist clients in preparing for court and will provide representation by speaking on behalf of clients on guilty pleas, and occasionally at trial.

Website: The Our Team page has the contact information for different locations.

Website nccabc.ca
Phone 1-604-985-5355
Toll Free: 1-877-811-1190
Find on Clicklaw NCCA on Clicklaw HelpMap


Nidus Personal Planning Resource Centre and Registry

Nidus Personal Planning Resource Centre and Registry is a not-for-profit organization that provides tools for writing and registering personal planning documents in the event of mental incapacity due to illness, injury, or disability.

Website: The website has fact sheets and forms for representation agreements and enduring powers of attorney.

Website nidus.ca
Phone 1-604-408-7414
Find on Clicklaw Personal Planning Resource Centre and Registry on Clicklaw


Ombudsman

The BC government's Office of the Ombudsperson (formerly "Ombudsman") provides information and assistance in making complaints against provincially-regulated government agencies or employees.

Website: The Complaints page has information about starting the complaint process.

Website bcombudsperson.ca
Phone Toll-free: 1-800-567-3247
Find on Clicklaw BC Ombudsperson on Clicklaw HelpMap


People’s Law School

People’s Law School

Police Complaints Commissioner (BC)

The Office of the Police Complaints Commissioner of BC is responsible for handling complaints against officers of municipal or tribal police forces. Staff provides information about the complaints process and some assistance with making a complaint.

Website: The How to File a Complaint page has a link to file a complaint online and a link to download a printable form.

Website opcc.bc.ca
Phone Toll-free: 1-877-999-8707


PovNet

PovNet is a network of anti-poverty advocacy organizations that maintains information on legal issues and resources of interest to people living in poverty.

Website: Their online directory of community-based advocates called Find An Advocate helps you find an advocacy organization near you.

Website povnet.org
Phone No phone service available
Find on Clicklaw PovNet on Clicklaw HelpMap


Private Bar Lawyers

As well as the Lawyer Referral Service, lawyers in private practice provide three main free or low-cost services. These are free initial consultations, contingency fee agreements, and pro bono services. See the entry Private Bar Lawyers below for an explanation of these services and a description about hiring private bar lawyers.

Pro Bono Law of BC

Pro Bono Law of BC

Public Guardian and Trustee

The BC government's Public Guardian and Trustee provides services concerning the estates of children, estates without trustees or administrators, and adults who require assistance with decision-making, including those who are not mentally competent.

Phone: Outside of the Lower Mainland, call Service BC at 1-800-663-7867 and ask to be connected with the Office of the Public Guardian and Trustee.

Website: The Reports and Publications page includes links to publications on adult guardianship.

Website www.trustee.bc.ca
Phone 1-604-660-4444


Public Libraries

Public libraries are located in over 240 communities throughout BC. Most have public access computer terminals and free access to QP LegalEze, a searchable database of BC legislation, current Bills and Hansard debates. Larger libraries have legal reference books and provincial statutes and regulations. Library staff can help you find legal information in their library or online. Local library phone numbers are listed in the Yellow Pages under "Libraries."

Website: The BC government website provides a list of all public libraries and contact information.

Website www2.gov.bc.ca
Phone No phone service available


Residential Tenancy Branch

This Residential Tenancy Branch of the BC government administers the provincial Residential Tenancy Act. Staff provide information and some assistance to clients who are having problems with their landlords. The website has forms and good information about residential tenancy law and procedures.

Website: The website has Solution Explorer, which is an online tool to help you find information about your tenancy problem and solve your dispute. It also has links to guides and information sheets.

Website gov.bc.ca
Phone Lower Mainland: 1-604-660-1020
Victoria: 250-387-1602
Toll-free: 1-800-665-8779


RCMP Public Complaints Commission

RCMP Public Complaints Commission

Salvation Army Pro Bono Lawyer Consultation Program

The Salvation Army Pro Bono Lawyer Consultation Program closed in November 2012. Clients seeking a pro bono lawyer can contact Access Pro Bono, which operates a network of legal advice clinics and other pro bono programs throughout BC.


Service BC

Service BC offices are the business offices of the provincial government in about 60 communities in British Columbia. They have written and online pamphlets and government forms as well as public access computer terminals. Service BC staff can help with issues involving the provincial government, and refer you to an appropriate service.

Website: To locate in-person support, use the Service Finder Map to see a map of local Service BC offices.

Website gov.bc.ca
Phone 1-604-660-2421
Toll-free: 1-800-663-7867
TDD: 1-800-661-8773


Service Canada

Service Canada is the main point of contact for information about federal government services. Staff can give contact information to make a complaint about a worker in a federal government ministry or agency. There are over 60 offices in BC.

Website: The website has links to services by subject. The Find a Service Canada Office page lets you search for in-person service by postal code or by city and has a directory of locations by province.

Website canada.ca
Phone Toll-free: 1-800-O-Canada (1-800-622-6232)


Small Claims Court

Small Claims Court handles cases for amounts up to $35,000, and the court has registries in various communities in BC. As of June 1, 2017, the Civil Resolution Tribunal began resolving most small claims up to $5,000. The registries and the website provide information on procedure, rules, fees, filing, and forms.

Phone: Call Service BC at 1-800-663-7867 and ask for the Small Claims Court registry nearest you.

Website gov.bc.ca
Phone No phone service available
Find on Clicklaw Court Registries on Clicklaw HelpMap


Supreme Court Selfhelp Centre

Supreme Court Selfhelp Centre

Tenant Resource & Advisory Centre

The Tenant Resource and Advisory Centre (TRAC) is a non-profit organization that promotes the legal protection of residential tenants across BC by providing information, education, support, and research on residential tenancy matters. TRAC's main programs and services include a Tenant Infoline, direct advocacy, legal education workshops, and online course - Renting It Right.
Website tenants.bc.ca
rentingitright.ca
Phone 604-255-0546
1-800-665-1185
Find on Clicklaw TRAC on Clicklaw HelpMap


Victims Info

The Victims Info website contains a broad range of information, videos and contact resources for victims and witnesses of crime. Topics include services for victims, reporting a crime, criminal charges, going to court, sentencing and more.
Website victimsinfo.ca
Phone No phone service available


VictimLINK

VictimLINK is a phone service that provides information and referrals to all victims of crime, and crisis support to victims of family and sexual violence. They also provide information on the justice system, crime prevention, safety planning, protection order registry, and other resources. VictimLINK provides service in over 100 languages, including 17 North American aboriginal languages.
Website victimlinkbc.ca
Phone Toll-free: 1-800-563-0808
TTY: 1-604-875-0885, to call collect, please call the Telus Relay Service at 711
Text: 1-604-836-6381
Find on Clicklaw VictimLINK on Clicklaw HelpMap


Vital Statistics Agency

The website of the Vital Statistics Agency of BC helps people register and order certificates that prove vital events like birth, death, change of name, and marriage. It also includes a wills registry to register the location of a will, or to search for a wills notice as part of the probate process.
Website gov.bc.ca
Phone 1-250-952-2681

Toll-free: 1-888-876-1633


Workers’ Advisers

Workers’ Advisers